WordPress.com Forums » Tag: account recovery - Recent Posts http://en.forums.wordpress.com/tags/account-recovery WordPress.com Forums » Tag: account recovery - Recent Posts en Tue, 21 May 2013 12:55:21 +0000 http://bbpress.org/?v=1.1-alpha-2539 cndoscotland1 on "Unable to bypass 2 step verification" http://en.forums.wordpress.com/topic/unable-to-bypass-2-step-verification#post-1254204 Fri, 03 May 2013 14:39:38 +0000 cndoscotland1 1254204@http://en.forums.wordpress.com/ This was resolved via an alternative channel by 'Happiness Engineer' Kris - thanks for your help.

]]> cndoscotland1 on "Unable to bypass 2 step verification" http://en.forums.wordpress.com/topic/unable-to-bypass-2-step-verification#post-1254137 Fri, 03 May 2013 13:31:07 +0000 cndoscotland1 1254137@http://en.forums.wordpress.com/ The blog address is cndoscotland.wordpress.com.

In the meantime I've had a reply back from a 'WordPress Happiness Engineer' stating that I can reset the password, but I already have a working password it's the 2nd step of the verification process that I can't get past.

Really hoping a Mod or staff member can take a second to have a look at this problem, even if it means the account isn't recoverable then I can at least start to develop an alternative blog instead.

Thanks

]]> cndoscotland1 on "Unable to bypass 2 step verification" http://en.forums.wordpress.com/topic/unable-to-bypass-2-step-verification#post-1252262 Thu, 02 May 2013 12:09:19 +0000 cndoscotland1 1252262@http://en.forums.wordpress.com/ This question pertains to our blog at cndoscotland.wordpress.com not this account, I had to create a new account so I could post this.

On April 23 I enabled 2 step verification on our WordPress.com blog but accidentally deleted the Authenticator app from my iPad which has prevented me from accessing our WordPress account since.

I realised what I had done straight away and submitted the 'Account Recovery Form' on the same day (April 23) with full details, including a Transaction ID. I requested for the 2 step verification to be lifted so I could gain access to the account again.

Can anyone confirm what the normal time-scale for requests of this nature to be completed are, and even if it's possible for 2 step verification to be deactivated in this way ,or is the account lost?

Many thanks

Andrew Strachan

]]> supportbot on "Unable to bypass 2 step verification" http://en.forums.wordpress.com/topic/unable-to-bypass-2-step-verification#post-1252263 Thu, 02 May 2013 12:09:19 +0000 supportbot 1252263@http://en.forums.wordpress.com/ You did not specify a blog address or reason for posting when you created this topic.

This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you'll find help at the WordPress.org forums.

If you don't understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

If you forgot to include a link to your blog, you can reply and include it below. It'll help people to answer your question.

This is an automated message.

]]> 1tess on "Can't find blog I want to delete" http://en.forums.wordpress.com/topic/cant-find-blog-i-want-to-delete#post-1188272 Wed, 20 Mar 2013 14:26:03 +0000 1tess 1188272@http://en.forums.wordpress.com/ Read this:
http://en.support.wordpress.com/passwords/
then use this:
https://wordpress.com/wp-login.php?action=recovery

]]> peggyfarren on "Can't find blog I want to delete" http://en.forums.wordpress.com/topic/cant-find-blog-i-want-to-delete#post-1188264 Wed, 20 Mar 2013 14:15:57 +0000 peggyfarren 1188264@http://en.forums.wordpress.com/ I have a blog that I would like to delete - but I can't seem to figure out the log in information. I receive emails regarding it's status to my personal email all of the time, but when I use that email to login it doesn't show that I have control over this blog. Help!

]]> auxclass on "Can't Remember How to log into my blog" http://en.forums.wordpress.com/topic/cant-remember-how-to-log-into-my-blog#post-1185558 Mon, 18 Mar 2013 07:18:25 +0000 auxclass 1185558@http://en.forums.wordpress.com/ Try this page -

https://wordpress.com/wp-login.php?action=recovery

Read this page first

http://en.support.wordpress.com/passwords/

]]> dualthe1 on "Can't Remember How to log into my blog" http://en.forums.wordpress.com/topic/cant-remember-how-to-log-into-my-blog#post-1185545 Mon, 18 Mar 2013 06:59:00 +0000 dualthe1 1185545@http://en.forums.wordpress.com/ This is going to sound very silly but a while ago I started designing a website with the address http://www.tessagoodhart.wordpress.com I now can't remember the email address I used to do this, the username or password. How can I get back to it again? when I put in http://www.tessagoodhart.wordpress.com/admin and put in my normal email address I get back to my other sites.

]]> supportbot on "Can't Remember How to log into my blog" http://en.forums.wordpress.com/topic/cant-remember-how-to-log-into-my-blog#post-1185546 Mon, 18 Mar 2013 06:59:00 +0000 supportbot 1185546@http://en.forums.wordpress.com/ You did not specify a blog address or reason for posting when you created this topic.

This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you'll find help at the WordPress.org forums.

If you don't understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

If you forgot to include a link to your blog, you can reply and include it below. It'll help people to answer your question.

This is an automated message.

]]> tandava108 on "Account recovery mobile number - do we include the initial "0"" http://en.forums.wordpress.com/topic/account-recovery-mobile-number-do-we-include-the-initial-0#post-1167265 Fri, 01 Mar 2013 15:26:15 +0000 tandava108 1167265@http://en.forums.wordpress.com/ Thanks, You have been very helpful.

I will flag this as resolved

]]> kathrynwp on "Account recovery mobile number - do we include the initial "0"" http://en.forums.wordpress.com/topic/account-recovery-mobile-number-do-we-include-the-initial-0#post-1167259 Fri, 01 Mar 2013 15:11:15 +0000 kathrynwp 1167259@http://en.forums.wordpress.com/ Good idea - I've updated the support document as you suggested!

]]> tandava108 on "Account recovery mobile number - do we include the initial "0"" http://en.forums.wordpress.com/topic/account-recovery-mobile-number-do-we-include-the-initial-0#post-1167241 Fri, 01 Mar 2013 14:26:26 +0000 tandava108 1167241@http://en.forums.wordpress.com/ Thanks, that's what I thought. Perhaps it would be clearer if the page said "include the area code but omit the leading zero", or that this was explained on the support page!

]]> kathrynwp on "Account recovery mobile number - do we include the initial "0"" http://en.forums.wordpress.com/topic/account-recovery-mobile-number-do-we-include-the-initial-0#post-1166352 Thu, 28 Feb 2013 16:49:26 +0000 kathrynwp 1166352@http://en.forums.wordpress.com/ Hi there - you do not need to add the 0.

We use Twilio for our SMS account-recovery system, and according to them:

A number such as 020 7183 8750 in the UK would be formatted as +44 20 7183 8750.

Just let us know if you have any other questions.

]]> tandava108 on "Account recovery mobile number - do we include the initial "0"" http://en.forums.wordpress.com/topic/account-recovery-mobile-number-do-we-include-the-initial-0#post-1166044 Thu, 28 Feb 2013 08:49:02 +0000 tandava108 1166044@http://en.forums.wordpress.com/ Usually when you specify a UK number in international format you drop the initial zero, so the fictitious number 01234 567890 would be written as +44 1274 567890. However the layout of the settings page shows two fields; Country and Mobile Phone Number. The "country" dropdown has values like "(+44) United Kingdom".

It is not clear whether the phone number field should include the initial zero or not; and the validation allows either to be entered. There is also no facility to send a test message.

Should I include the initial zero in the phone number field?

]]> zandyring on "Regaining Control of an Account" http://en.forums.wordpress.com/topic/regaining-control-of-an-account#post-1117562 Wed, 09 Jan 2013 19:15:57 +0000 zandyring 1117562@http://en.forums.wordpress.com/ Hi there,

We have a couple of options for account recovery. I'm going to switch this to a private ticket, because we'll need to discuss email addresses and other sensitive information.

Cheers!

]]> 775living on "Regaining Control of an Account" http://en.forums.wordpress.com/topic/regaining-control-of-an-account#post-1114637 Mon, 07 Jan 2013 14:25:45 +0000 775living 1114637@http://en.forums.wordpress.com/ Hello? I am still waiting for support from a staff member.

]]> justjennifer on "change wp website login" http://en.forums.wordpress.com/topic/change-wp-website-login#post-1112137 Fri, 04 Jan 2013 17:03:50 +0000 justjennifer 1112137@http://en.forums.wordpress.com/ WordPress.com sites are owned by the person who created them. Hopefully your support person used their company email to create the account which will allow you to reset the password. Otherwise, you will have to provide one of the proofs of ownership mentioned on this Support page on Account Recovery
http://en.support.wordpress.com/account-recovery/#account-recovery-form

]]> brianhazelgren on "change wp website login" http://en.forums.wordpress.com/topic/change-wp-website-login#post-1112130 Fri, 04 Jan 2013 16:49:08 +0000 brianhazelgren 1112130@http://en.forums.wordpress.com/ I need to change the password on our business wordpress website. My support person is no longer with us and did not provide the login and password. How do I get the access to make changes on the site?

]]> timethief on "Regaining Control of an Account" http://en.forums.wordpress.com/topic/regaining-control-of-an-account#post-1110763 Wed, 02 Jan 2013 23:38:57 +0000 timethief 1110763@http://en.forums.wordpress.com/ You're welcome.

]]> 775living on "Regaining Control of an Account" http://en.forums.wordpress.com/topic/regaining-control-of-an-account#post-1110761 Wed, 02 Jan 2013 23:37:39 +0000 775living 1110761@http://en.forums.wordpress.com/ Thank you so much for your assistance.

]]> timethief on "Regaining Control of an Account" http://en.forums.wordpress.com/topic/regaining-control-of-an-account#post-1110758 Wed, 02 Jan 2013 23:34:12 +0000 timethief 1110758@http://en.forums.wordpress.com/ Hi again,
No I'm a Volunteer who started answering questions here years before most Staff were hired. :) Not to worry as I tagged this thread for Staff support. Please subscribe to the thread so you are notified when they respond.

]]> 775living on "Regaining Control of an Account" http://en.forums.wordpress.com/topic/regaining-control-of-an-account#post-1110755 Wed, 02 Jan 2013 23:31:41 +0000 775living 1110755@http://en.forums.wordpress.com/ Yes, I understand that the reserved blog can only be accessed by the person who has registered the matching name. I am that person. Are you a support member for WordPress?

]]> timethief on "Regaining Control of an Account" http://en.forums.wordpress.com/topic/regaining-control-of-an-account#post-1110750 Wed, 02 Jan 2013 23:25:18 +0000 timethief 1110750@http://en.forums.wordpress.com/ No, I did not know which blog you are "referencing" because you did not specify a blog address or reason for posting when you created this thread.

elizabethdouglass.wordpress.com doesn’t exist
The address elizabethdouglass.wordpress.com cannot be registered. Sorry, that site is reserved! But you can sign up and choose another one.

When we register a username account the matching blog is "reserved" for our future use and there is no expiration date. Usernames can be turned into blog addresses, but blog addresses cannot be turned into usernames. For most usernames and blog addresses are the same. That reserved blog cannot be obtained by anyone other than the person who has registered the matching username.

]]> 775living on "Regaining Control of an Account" http://en.forums.wordpress.com/topic/regaining-control-of-an-account#post-1110744 Wed, 02 Jan 2013 23:19:01 +0000 775living 1110744@http://en.forums.wordpress.com/ Hi Timethief! I am referencing to ElizabethDouglass.wordpress.com That is what you meant, right? :)

]]> timethief on "Regaining Control of an Account" http://en.forums.wordpress.com/topic/regaining-control-of-an-account#post-1110716 Wed, 02 Jan 2013 22:42:10 +0000 timethief 1110716@http://en.forums.wordpress.com/ Which account are you referring to? More to the point, as username accounts are not deleted ay WordPress.com, which blog are your referring to?

]]> 775living on "Regaining Control of an Account" http://en.forums.wordpress.com/topic/regaining-control-of-an-account#post-1110709 Wed, 02 Jan 2013 22:33:21 +0000 775living 1110709@http://en.forums.wordpress.com/ Hi! I would dearly love to be able to talk to a support person about trying to reclaim an account that I believe I previously had a few months to a year ago. I have tried and tried with absolutely no success with the account recovery screen. (Granted it doesn't help that I no longer have the email account that WP was connected to.) It delightfully tells me the user name does not exist, which on another screen it tells me that it is, my email is invalid, and so on and so forth. I am not a crook. I am not a spammer or any other "devious" sort, I would just like to get back into it. Thanks!

]]> supportbot on "Regaining Control of an Account" http://en.forums.wordpress.com/topic/regaining-control-of-an-account#post-1110710 Wed, 02 Jan 2013 22:33:21 +0000 supportbot 1110710@http://en.forums.wordpress.com/ You did not specify a blog address or reason for posting when you created this topic.

This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you'll find help at the WordPress.org forums.

If you don't understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

If you forgot to include a link to your blog, you can reply and include it below. It'll help people to answer your question.

This is an automated message.

]]> justjennifer on "Can I speak with Customer Service" http://en.forums.wordpress.com/topic/can-i-speak-with-customer-service#post-1110607 Wed, 02 Jan 2013 21:00:37 +0000 justjennifer 1110607@http://en.forums.wordpress.com/ If you don't have any proof of ownership, it may be impossible to recover. But if as you said you "pay the bills" hopefully one of those bills was for the website in question, which if you read the Support doc I linked to may be proof of ownership, and which you can use in the "Need more help?" link in the recovery form.

Best of luck.

]]> annag013 on "Can I speak with Customer Service" http://en.forums.wordpress.com/topic/can-i-speak-with-customer-service#post-1110575 Wed, 02 Jan 2013 20:41:05 +0000 annag013 1110575@http://en.forums.wordpress.com/ Yes, I literally tried everything. It's just that my admin has the information and I do not so I'm stuck. I just pay the bills. Lesson learned.

]]> justjennifer on "Can I speak with Customer Service" http://en.forums.wordpress.com/topic/can-i-speak-with-customer-service#post-1110574 Wed, 02 Jan 2013 20:39:16 +0000 justjennifer 1110574@http://en.forums.wordpress.com/ Dear people, did you try the link I mentioned above?

Also, http://en.support.wordpress.com/account-recovery/#account-recovery-form

]]>