Your webmail looks like it's accessible here: http://mbox.avoidthescene.com/

Is this what you see as well, and is this how you'd like it to work?

I'm really not very tech minded so hoping someone can help me please.

I have a wordpress.com site, hosted by wordpress. It's my own domain that somehow I managed to map to it. The domain was purchased through 123.reg so I have paid extra to them to have a custom email address. It's set up and works for outgoing mail but not incoming. I presume there's something in the settings that I need to change but I'm terrified of messing up the settings for my site.

if anyone has any idea what I need to check or change and is able to explain in simple steps I would be so grateful!

Thanks, Sarah

Hi, can you please tell me how to create an email address for my wordpress blog URL.

MX 0 mbox.avoidthescene.com.<br /> A mbox 216.35.196.89<br />

Once you map the domain to your site, you'll be able to set up these DNS records under Store > Domains > Edit DNS, as you can see here:

http://en.support.wordpress.com/domains/custom-dns/

You'll enter the DNS records from above in the text box, and click "Save DNS records."

If you run into any issues, just let us know.

If not is it possible to have emails accounts as an upgrade?

WordPress.com does not provide an email service for domains. There is no such upgrade. See here please > http://en.forums.wordpress.com/topic/adding-email-to-domain?replies=12#post-1092291

A mbox 216.35.196.89<br /> MX 10 mbox.avoidthescene.com.

If you want to keep the e-mail service with us, you will need to point your MX record to:

mbox.avoidthescene.com

and you should create an A record for the mbox subdomain pointing to:

216.35.196.89

The records you will need to add that follow the listed syntax in the article are:

MX 0 mbox.avoidthescene.com
A mbox 216.35.196.89

We are not absolutely sure about the second record though. You should contact wordpress.com for more information on this matter.

All of that sounds like absolute gibberish to me though! I'm pretty good with computers, but this is the part that's starting to confuse me.

You will need to get some information from your email host - each host is a bit different - I found to other links that might help you - once you get the info from your email host you can post it here using the "code" box for formatting and maybe someone can help you with the formatting - the formatting can be a bit tricky and sometimes the staff will also help

Your first step will be to contact your email host and ask them for the information to keep the email working at you email host - most are helpful and have done something like this before - a few are idiots and not helpful at all -

http://en.support.wordpress.com/domains/add-email/add-other-email/

http://en.support.wordpress.com/domains/custom-dns/#adding-custom-dns-records

Here are the instructions for adding email.

You can also learn more about the No Ads upgrade or the Value Bundle, which includes the No Ads feature as well as some other upgrades.

If you need further help, just let us know.

The Domain Mapping Upgrade allows you to use a custom domain name, such as example.com, instead of a standard WordPress.com domain name—like example.wordpress.com—for your blog.
■Your own domain name looks way better on your business cards.
■You can have email addresses on the same domain name ([email redacted])
■You can create subdomains mapped to different sites.
■Own your domain - your address won't change, even if you leave WordPress.com.

Domain name registration plus domain mapping costs $18.00 ($13.00 for mapping, $5 for registration) per year, per domain.

If you already have registered a domain, mapping is just $13.00 per year, per domain.

To get started, just enter a domain name and follow the prompts!

"You can have email addresses on the same domain name ([email redacted])" what does it refers to

See here please http://en.forums.wordpress.com/topic/adding-email-to-domain?replies=12