WordPress.com Forums » Tag: auto-renewal - Recent Posts http://en.forums.wordpress.com/tags/auto-renewal WordPress.com Forums » Tag: auto-renewal - Recent Posts en Sat, 25 May 2013 23:19:56 +0000 http://bbpress.org/?v=1.1-alpha-2539 auxclass on "Auto renewal of my store purchases didn't go as expected" http://en.forums.wordpress.com/topic/auto-renewal-of-my-store-purchases-didnt-go-as-expected#post-1165870 Thu, 28 Feb 2013 00:50:22 +0000 auxclass 1165870@http://en.forums.wordpress.com/ You be welcome

]]> trekohio on "Auto renewal of my store purchases didn't go as expected" http://en.forums.wordpress.com/topic/auto-renewal-of-my-store-purchases-didnt-go-as-expected#post-1165838 Wed, 27 Feb 2013 23:32:46 +0000 trekohio 1165838@http://en.forums.wordpress.com/ Okay. Thank you!

]]> auxclass on "Auto renewal of my store purchases didn't go as expected" http://en.forums.wordpress.com/topic/auto-renewal-of-my-store-purchases-didnt-go-as-expected#post-1165801 Wed, 27 Feb 2013 22:41:11 +0000 auxclass 1165801@http://en.forums.wordpress.com/ I have some upgrades on auto renew and others on manual renew - you should be able to separate them - I think the credit card info is separate for each upgrade - I think I had to update all my different upgrades credit card info when I changed cards last year

]]> trekohio on "Auto renewal of my store purchases didn't go as expected" http://en.forums.wordpress.com/topic/auto-renewal-of-my-store-purchases-didnt-go-as-expected#post-1165786 Wed, 27 Feb 2013 22:32:48 +0000 trekohio 1165786@http://en.forums.wordpress.com/ Thanks for you prompt response. I now understand why the auto-renewal for my domain name will happen in 11 months. But I'm still a bit confused about the following:

  1. Can I set up auto renewal for one feature without enabling for all features? I had been surprised that auto-renewal had also been enabled for "No Ads".
  2. I don't necessarily need to update my credit card info for the "No Ads" feature. I'm asking whether my two purchases are linked. If I update my credit card info for one, does that update the credit card info for everything that I've purchased, or does WordPress maintain distinct account information for each item that I have purchased?

Regards,
Deb

]]> auxclass on "Auto renewal of my store purchases didn't go as expected" http://en.forums.wordpress.com/topic/auto-renewal-of-my-store-purchases-didnt-go-as-expected#post-1165772 Wed, 27 Feb 2013 22:21:06 +0000 auxclass 1165772@http://en.forums.wordpress.com/ You get all 12 months - auto renewals happen about 30 days before the upgrade expires so if something goes wrong there is time to correct things and not have a break in service or a penalty

You should be able to update the credit card info for the no ads upgrade at

Dashboard >> Store >> My Upgrades

]]> trekohio on "Auto renewal of my store purchases didn't go as expected" http://en.forums.wordpress.com/topic/auto-renewal-of-my-store-purchases-didnt-go-as-expected#post-1165767 Wed, 27 Feb 2013 22:16:31 +0000 trekohio 1165767@http://en.forums.wordpress.com/ Last year I purchased two items from the store:

  • Domain name mapping (on March 4, 2012)
  • No Ads (on August 5, 2012)

Since my domain name mapping was about to come due for renewal, I decided it would be convenient to set up auto-renewal for the domain name. Here's what I thought would happen: on March 4th WordPress would use the credit card info that I just entered to renew my domain name mapping for another year, and I would be paid up through March 4, 2014. But here's what really happened: I was told that my domain name mapping would be renewed automatically in 11 months on February 4, 2014.

Why 11 months? Didn't I just pay for a year? Why did it cut a month off?

And my next question is about my purchase of the "No Ads" feature. Apparently by turning on auto-renewal for the domain-name mapping, I also turned on auto-renewal for "No Ads" as well. When I first bought "No Ads" I had used a different credit card. Now I have no idea if auto-renewal for the "No Ads" feature is going to use the same credit card that I used to originally purchase "No Ads", or whether it is going to use the other credit card that I just used for the domain mapping feature. Please clarify.

Regards,
Deb Platt of trekohio.com

]]> milespundsack on "How to obtain refund from auto-renewal?" http://en.forums.wordpress.com/topic/how-to-obtain-refund-from-auto-renewal#post-1063338 Wed, 07 Nov 2012 17:35:10 +0000 milespundsack 1063338@http://en.forums.wordpress.com/ Please disregard this support question.

]]> milespundsack on "How to obtain refund from auto-renewal?" http://en.forums.wordpress.com/topic/how-to-obtain-refund-from-auto-renewal#post-1063312 Wed, 07 Nov 2012 17:13:29 +0000 milespundsack 1063312@http://en.forums.wordpress.com/ Hello,

I did not receive any notifications for an auto renewal of my WordPress account before it charged my account for $99.00. I do not wish to continue my WordPress Value Bundle. Is there any way I can receive a refund for this purchase?

If possible, I would like to retain the domain mapping to milespundsack.com

Thank you,
Miles

Blog URL: milespundsack.wordpress.com

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