WordPress.com Forums » Tag: contact support - Recent Posts http://en.forums.wordpress.com/tags/contact-support WordPress.com Forums » Tag: contact support - Recent Posts en Thu, 23 May 2013 05:53:43 +0000 http://bbpress.org/?v=1.1-alpha-2539 vudragovich on "reporting spam" http://en.forums.wordpress.com/topic/reporting-spam#post-1135415 Sun, 27 Jan 2013 15:45:23 +0000 vudragovich 1135415@http://en.forums.wordpress.com/ I have had 15-20 spam Saturday and Sunday from the same 2 or 3 spammers.
About casinos and "I am new to Blogging..." maybe if I saw it once, fine but getting 8-10 comments like that come on.
I am trying to notify WordPress and there is no "contact us" button.
Maybe they will spot this post and visit my trash and remove/block the people so we can all get on with our Blogging instead of cleaning out junk.
Thanks for taking the time to read.
i hope my action saves someone else some head aches and time.
Dave

]]> kathrynwp on "Why can't I contact support directly?" http://en.forums.wordpress.com/topic/why-cant-i-contact-support-directly#post-1063210 Wed, 07 Nov 2012 15:24:59 +0000 kathrynwp 1063210@http://en.forums.wordpress.com/ imwalde - I've just resent a message to the email you provided. Please let me know if you don't receive it.

]]> spectrumteaching on "Why can't I contact support directly?" http://en.forums.wordpress.com/topic/why-cant-i-contact-support-directly#post-1063120 Wed, 07 Nov 2012 13:49:47 +0000 spectrumteaching 1063120@http://en.forums.wordpress.com/ Fair enough... and you get what you pay for. Users can't expect WP.com to answer all their questions for nothing. Would be good to have purchased support options. For example... I don't need any of those options in the upgrade, but would like to buy support hours.

]]> imwalde on "Why can't I contact support directly?" http://en.forums.wordpress.com/topic/why-cant-i-contact-support-directly#post-1063117 Wed, 07 Nov 2012 13:42:02 +0000 imwalde 1063117@http://en.forums.wordpress.com/ Since the problem I'm having is regarding my email addresses being down after mapping my domain, sending an email to this account will not help. Can you please send to kate at winterscapes dot com. I have already read all the support literature on changing the DNS records, but am still having trouble and my hosting company is not being much help. I need to be able to talk with someone at WordPress directly about the information the hosting company gave me and EXACTLY how to input it into WordPress to get my email working again - it's been very frustrating and the directions are not clear.

]]> kathrynwp on "Why can't I contact support directly?" http://en.forums.wordpress.com/topic/why-cant-i-contact-support-directly#post-1062578 Tue, 06 Nov 2012 20:32:57 +0000 kathrynwp 1062578@http://en.forums.wordpress.com/ I'm sorry for the inconvenience - our direct contact form has been closed temporarily but will reopen soon. I will send you an email to help get your issue sorted privately.

]]> timethief on "Why can't I contact support directly?" http://en.forums.wordpress.com/topic/why-cant-i-contact-support-directly#post-1062367 Tue, 06 Nov 2012 17:41:29 +0000 timethief 1062367@http://en.forums.wordpress.com/ March 22, 2012 http://en.support.wordpress.com/contact/ announcement

We believe everyone deserves fantastic support for their WordPress.com blog. Our backlog of requests has consistently grown as our team of 10 receives nearly 8,000 messages a week. To get caught up and give our customers the support they expect with paid upgrades, we made the difficult decision to limit the contact form to customers with upgrades. Once we are caught up we will work on bringing a high level of support back for everyone.

If you are new to WordPress.com we have a step-by-step guide to all things WordPress. Our helpful forums remain open and you can find more details in our support documentation. There we have guides on getting started, writing your first post, and finding your readers.

We will update this space as we work on bringing back outstanding, free support for everyone. Thank you.

If you have purchased an upgrade then you can contact Staff directly using this link http://en.support.wordpress.com/contact/ As it does not sound like you purchased an upgrade I flagged this thread for Staff assistance.

]]> imwalde on "Why can't I contact support directly?" http://en.forums.wordpress.com/topic/why-cant-i-contact-support-directly#post-1062199 Tue, 06 Nov 2012 14:45:55 +0000 imwalde 1062199@http://en.forums.wordpress.com/ I am trying to send an issue to support at WordPress. I have done this recently for another blog, but can't seem to find any option right now other than asking the community. Considering my question contains specific information that I don't exactly want to advertise to the general public, this isn't a good option for me. Is there no longer a link to contact support directly?
Blog url: http://imwalde.wordpress.com/

]]> bipiberia on "invoice required" http://en.forums.wordpress.com/topic/invoice-required#post-838247 Mon, 12 Mar 2012 11:36:06 +0000 bipiberia 838247@http://en.forums.wordpress.com/ Hi to all!!

We would really appreciate to receive an invoice for all the payments done recently (january/february).

We've received in our contact mailbox an email with the upgrades done by 9th january 2012. It was about 25$

Would it be possible?

Many thanks in Advance

Beatriz

]]> macmanx on "Cancel Domain" http://en.forums.wordpress.com/topic/cancel-domain-4#post-616845 Wed, 01 Jun 2011 19:32:31 +0000 macmanx 616845@http://en.forums.wordpress.com/ Yes, please contact us via support@wordpress.com to request a refund.

]]> ossamco on "Cancel Domain" http://en.forums.wordpress.com/topic/cancel-domain-4#post-616618 Wed, 01 Jun 2011 13:12:16 +0000 ossamco 616618@http://en.forums.wordpress.com/ i would like tocancel my domain

]]> radiotvlavdc on "Cancel Domain" http://en.forums.wordpress.com/topic/cancel-domain-4#post-616614 Wed, 01 Jun 2011 13:02:22 +0000 radiotvlavdc 616614@http://en.forums.wordpress.com/ I would like to cancel my domain since it is not that helpful as I expected. I rather keep my old one. can I be refunded? Please.

]]> airodyssey on "Cancel Domain" http://en.forums.wordpress.com/topic/cancel-domain-4#post-615695 Tue, 31 May 2011 00:47:44 +0000 airodyssey 615695@http://en.forums.wordpress.com/ Here's an email address you can use to reach staff for now: support@wordpress.com

]]> auxclass on "Cancel Domain" http://en.forums.wordpress.com/topic/cancel-domain-4#post-615691 Tue, 31 May 2011 00:46:45 +0000 auxclass 615691@http://en.forums.wordpress.com/ If you really want the domain you can I think point it to another blog or request the Staff to transfer it to another blog - no need to cancel then buy again.

]]> christinethings on "Cancel Domain" http://en.forums.wordpress.com/topic/cancel-domain-4#post-615688 Tue, 31 May 2011 00:44:49 +0000 christinethings 615688@http://en.forums.wordpress.com/ I need to cancel a domain I accidentally registered to the wrong blog but can't contact support. I know others are having this problem. Just posting it here to register my attempt to cancel. How long will they be updating forms?

]]> 1tess on "Blog Suspended" http://en.forums.wordpress.com/topic/blog-suspended-6#post-516843 Tue, 12 Oct 2010 23:17:13 +0000 1tess 516843@http://en.forums.wordpress.com/ Because this question has been answered, (contact staff via help button on blog—contact staff following the directions in the email notice ), further discussion will be repetitious.
So I will close this thread and tag it so others with suspended blogs will find this discussion and know what to do.

]]> raincoaster on "Blog Suspended" http://en.forums.wordpress.com/topic/blog-suspended-6#post-516573 Tue, 12 Oct 2010 00:09:53 +0000 raincoaster 516573@http://en.forums.wordpress.com/ You have this blog:
http://briann51.wordpress.com/

Use the Help button on that blog to contact staff.

]]> thesacredpath on "Blog Suspended" http://en.forums.wordpress.com/topic/blog-suspended-6#post-516539 Mon, 11 Oct 2010 20:12:24 +0000 thesacredpath 516539@http://en.forums.wordpress.com/ You have to talk to staff. Volunteers here in the forums cannot do anything about it.

]]> briann51 on "Blog Suspended" http://en.forums.wordpress.com/topic/blog-suspended-6#post-516531 Mon, 11 Oct 2010 19:23:15 +0000 briann51 516531@http://en.forums.wordpress.com/ im sorry we are not on the same page-my account was suspended not my blog rather! Any chances to retrieve it?

]]> briann51 on "Blog Suspended" http://en.forums.wordpress.com/topic/blog-suspended-6#post-516530 Mon, 11 Oct 2010 19:20:05 +0000 briann51 516530@http://en.forums.wordpress.com/ ok got it, well let me try

]]> airodyssey on "Blog Suspended" http://en.forums.wordpress.com/topic/blog-suspended-6#post-516529 Mon, 11 Oct 2010 19:18:17 +0000 airodyssey 516529@http://en.forums.wordpress.com/ @briann51: No. I said "follow the instructions when you sign in on your dashboard". That's why I did not give you an URL. That's the only way to contact WordPress.com when your blog is suspended. Please understand that any other way of contacting them will only result in additional wait and frustration on your end.

]]> briann51 on "Blog Suspended" http://en.forums.wordpress.com/topic/blog-suspended-6#post-516528 Mon, 11 Oct 2010 19:17:27 +0000 briann51 516528@http://en.forums.wordpress.com/ or even email i don't see any emails here to contact them, do you know what I am saying?

]]> briann51 on "Blog Suspended" http://en.forums.wordpress.com/topic/blog-suspended-6#post-516527 Mon, 11 Oct 2010 19:15:56 +0000 briann51 516527@http://en.forums.wordpress.com/ yah you just tell me to contact wordpress.com but you don't eve gave me some sites? I'll just open everything but there is no contact number here

]]> airodyssey on "Blog Suspended" http://en.forums.wordpress.com/topic/blog-suspended-6#post-516526 Mon, 11 Oct 2010 19:09:50 +0000 airodyssey 516526@http://en.forums.wordpress.com/ @briann51: You're killing me. I just told you how to do it! :-P

]]> briann51 on "Blog Suspended" http://en.forums.wordpress.com/topic/blog-suspended-6#post-516524 Mon, 11 Oct 2010 19:07:43 +0000 briann51 516524@http://en.forums.wordpress.com/ Thanks for your time airodyssey-can you give me some istructions how to can i contact wordpress?thanks

]]> airodyssey on "Blog Suspended" http://en.forums.wordpress.com/topic/blog-suspended-6#post-516521 Mon, 11 Oct 2010 19:00:45 +0000 airodyssey 516521@http://en.forums.wordpress.com/ @briann51 and ulissi1: Please contact WordPress.com staff directly, just like naokomc said earlier. To do so, follow the instructions when you sign in on your dashboard.

This is between you and WordPress.com staff: they do not discuss it in public on this forum. Sorry, but we volunteers can do nothing to help you.

]]> briann51 on "Blog Suspended" http://en.forums.wordpress.com/topic/blog-suspended-6#post-516517 Mon, 11 Oct 2010 18:51:35 +0000 briann51 516517@http://en.forums.wordpress.com/ Hello WordPress!

I don't know if this is a right area to ask a question but I am really wondering that my account for almost 6 months was suspended? Any help please?

Do you have a contact number of wordpress?

Thanks

]]> ulissi1 on "Blog Suspended" http://en.forums.wordpress.com/topic/blog-suspended-6#post-516487 Mon, 11 Oct 2010 15:41:55 +0000 ulissi1 516487@http://en.forums.wordpress.com/ I live part time in Italy and part time in the USA. My Italian relatives and I did a lot of work creating websites for small villages in Abruzzo Italy (e.g., http://campliteramo.wordpress.com). On each of the sites we placed links to other WordPress sites for nearby villages. We were told this was OK to do as long as we did not link to outside advertising sites. The sites contained many photos of these small villages. Unfortunately, we did not make copies of the WordPress sites. The sites were suspended for violating WordPress rules. I have received many emails from the folks in Italy as well as ancestors of people who emigrated from these small villages. They basically ask me, "What happened to the site for my village (Campli, Civitella del Tronto, Tossicia, etc etc). I do not know what to tell them. If possible I would like to get the sites back up and running. I can sign up for a Premium account if this would help. Failing this I would like to get access to the sites such that I can retrieve the photos, many of them unreplaceable, that were uploaded by the Italians to the sites for their villages. Thank you in advance for any assistance/advice/help/etc you might be able to provide.

smu

ps Happy Columbus Day!!

]]> naokomc on "Blog Suspended" http://en.forums.wordpress.com/topic/blog-suspended-6#post-508443 Fri, 17 Sep 2010 22:09:45 +0000 naokomc 508443@http://en.forums.wordpress.com/

I just wanna ask if all I have to do is report on the "click here to contact us" link.

Yes, please contact us by logging into your dashboard (you should be able to log in from WordPress.com home page) and clicking the link that appears on top of your dashboard.

]]> thesacredpath on "Blog Suspended" http://en.forums.wordpress.com/topic/blog-suspended-6#post-508430 Fri, 17 Sep 2010 21:29:06 +0000 thesacredpath 508430@http://en.forums.wordpress.com/ Contact them from that link in the warning. Since they are out till the 19th, it might be a day or two before they get back to you.

I'll tag this thread for their attention since they are monitoring the forums.

]]> machallionaire on "Blog Suspended" http://en.forums.wordpress.com/topic/blog-suspended-6#post-508405 Fri, 17 Sep 2010 20:32:11 +0000 machallionaire 508405@http://en.forums.wordpress.com/ Hi,

My blog has been suspended with this message:

"Warning: We have a concern about some of the content on your blog. Please click here to contact us as soon as possible to resolve the issue and re-enable posting."

I just wanna ask if all I have to do is report on the "click here to contact us" link.

Thank you.

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