WordPress.com Forums » Tag: JetPack support tickets - Recent Posts http://en.forums.wordpress.com/tags/jetpack-support-tickets WordPress.com Forums » Tag: JetPack support tickets - Recent Posts en Wed, 19 Jun 2013 03:13:11 +0000 http://bbpress.org/?v=1.1-alpha-2539 timethief on "iphone app" http://en.forums.wordpress.com/topic/iphone-app-3#post-992455 Thu, 30 Aug 2012 16:19:27 +0000 timethief 992455@http://en.forums.wordpress.com/ Thanks for returning to this thread to share how you resolved this issue. Good on you for doing that! :)

]]> cgvipin on "iphone app" http://en.forums.wordpress.com/topic/iphone-app-3#post-992418 Thu, 30 Aug 2012 15:52:42 +0000 cgvipin 992418@http://en.forums.wordpress.com/ Fixed it!! Removed the blog from the iphone app, switched the phone off. Switched it on after some time, opened the wp app, and added the blog again. The stats page works fine now!!

]]> cgvipin on "iphone app" http://en.forums.wordpress.com/topic/iphone-app-3#post-992416 Thu, 30 Aug 2012 15:51:25 +0000 cgvipin 992416@http://en.forums.wordpress.com/ Can't check stats on iPhone app, after update 3.1.2. Error message "Unable to sign in to JetPack. Please update your credentials. Try again".

]]> cgvipin on "iphone app" http://en.forums.wordpress.com/topic/iphone-app-3#post-992413 Thu, 30 Aug 2012 15:47:11 +0000 cgvipin 992413@http://en.forums.wordpress.com/ Can't check stats on iPhone app, after update 3.1.2. Error message "Unable to sign in to JetPack. Please update your credentials. Try again".

]]> wspencerii on "Rosehillfarm or Rosehillfarmfoundation" http://en.forums.wordpress.com/topic/rosehillfarm-or-rosehillfarmfoundation#post-990858 Tue, 28 Aug 2012 23:33:56 +0000 wspencerii 990858@http://en.forums.wordpress.com/ weirdest thing, it just worked. hahaha maybe I was typing the wrong password?! I think it was lag though because the password I put in I had all ready tried. Sorry, and thanks!! some times we think everything works faster!!

]]> wspencerii on "Rosehillfarm or Rosehillfarmfoundation" http://en.forums.wordpress.com/topic/rosehillfarm-or-rosehillfarmfoundation#post-990853 Tue, 28 Aug 2012 23:30:37 +0000 wspencerii 990853@http://en.forums.wordpress.com/ Not sure if it was a jetpack issue because it wont allow me to log into wordpress.com with any of the user names or passwords that I tried. Im afraid I might have typed something wrong while trying to register it.

]]> timethief on "Rosehillfarm or Rosehillfarmfoundation" http://en.forums.wordpress.com/topic/rosehillfarm-or-rosehillfarmfoundation#post-990843 Tue, 28 Aug 2012 23:18:21 +0000 timethief 990843@http://en.forums.wordpress.com/ If you cannot locate an answer here > http://jetpack.me/support/ then you can file a JetPack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

]]> wspencerii on "Rosehillfarm or Rosehillfarmfoundation" http://en.forums.wordpress.com/topic/rosehillfarm-or-rosehillfarmfoundation#post-990841 Tue, 28 Aug 2012 23:16:01 +0000 wspencerii 990841@http://en.forums.wordpress.com/ And the blog I need help with would be rosehillfarm or rosehillfarmfoundation.wordpress.come not the one posted below.

]]> wspencerii on "Rosehillfarm or Rosehillfarmfoundation" http://en.forums.wordpress.com/topic/rosehillfarm-or-rosehillfarmfoundation#post-990839 Tue, 28 Aug 2012 23:15:07 +0000 wspencerii 990839@http://en.forums.wordpress.com/ I was attempting to activate jet pack for my site rosehillfarmfoundation.org and I created an email for the new site [email redacted] in to activate jet pack. Im not sure if there is lag on the web server email creation or if I didnt type it correctly when I entered the user name or the correct email. Any way to check because everything I type in for what I would have used as a password for any user name or email is not working. Thanks!!

]]> designsimply on "jectpack to wordpress.com connection error" http://en.forums.wordpress.com/topic/jectpack-to-wordpresscom-connection-error#post-990112 Tue, 28 Aug 2012 15:35:33 +0000 designsimply 990112@http://en.forums.wordpress.com/ Aha, you posted the fix *while* I was writing a reply.

Thank you for posting back with your solution!!

]]> designsimply on "jectpack to wordpress.com connection error" http://en.forums.wordpress.com/topic/jectpack-to-wordpresscom-connection-error#post-990110 Tue, 28 Aug 2012 15:34:46 +0000 designsimply 990110@http://en.forums.wordpress.com/ There is a forum for Jetpack too: http://wordpress.org/support/plugin/jetpack

This thread in particular would be a good place to start: http://wordpress.org/support/topic/plugin-jetpack-by-wordpresscom-site-inaccessible-from-wpcom

]]> timethief on "jectpack to wordpress.com connection error" http://en.forums.wordpress.com/topic/jectpack-to-wordpresscom-connection-error#post-990107 Tue, 28 Aug 2012 15:33:14 +0000 timethief 990107@http://en.forums.wordpress.com/ I'm glad to hear this issue is resolved. Please feel free to enter the top of this thread and mark it "resolved".

]]> ombiro on "jectpack to wordpress.com connection error" http://en.forums.wordpress.com/topic/jectpack-to-wordpresscom-connection-error#post-990104 Tue, 28 Aug 2012 15:31:01 +0000 ombiro 990104@http://en.forums.wordpress.com/ Hi guys, I did get the issue. It was with my host:
Alec: Yes, it was mod security , I have exclude the mod security rule
Alec: try it again, let me verify , if its blocking again
ombiro: I have tried still not working.
Alec: yes right, exclude the rule again, check it now
ombiro: now it has gone through --working
That is my communication with the host guys. They found out that it was a mod security setting.

]]> timethief on "jectpack to wordpress.com connection error" http://en.forums.wordpress.com/topic/jectpack-to-wordpresscom-connection-error#post-990102 Tue, 28 Aug 2012 15:30:20 +0000 timethief 990102@http://en.forums.wordpress.com/ We Volunteers answering questions on these peer support forums for free hosted wordpress.com blogs, which we have no FTP acces to and cannot install plugins into cannot help you.
Please try:
http://jetpack.me/support/ and if required file a JetPack support ticket http://en.support.wordpress.com/contact/?jetpack=needs-service

]]> ombiro on "jectpack to wordpress.com connection error" http://en.forums.wordpress.com/topic/jectpack-to-wordpresscom-connection-error#post-990095 Tue, 28 Aug 2012 15:27:38 +0000 ombiro 990095@http://en.forums.wordpress.com/ I get this error when connecting jectpack to wordpress:
Your website needs to be publicly accessible to use Jetpack: site_inaccessible Error Details: The Jetpack server was unable to communicate with your site [HTTP 404]. Ask your web host if they allow connections from WordPress.com. If you need further assistance, contact Jetpack Support: http://jetpack.me/support/
Blog url: http://www.backtude.com/

]]> pcrumm on "How to connect to wordpress.com?" http://en.forums.wordpress.com/topic/how-to-connect-to-wordpresscom#post-988910 Mon, 27 Aug 2012 16:22:09 +0000 pcrumm 988910@http://en.forums.wordpress.com/ Hey there,

Please go ahead and contact Jetpack support directly for help with your problem.

Best,
P.

]]> timethief on "iphone app" http://en.forums.wordpress.com/topic/iphone-app-3#post-988222 Sun, 26 Aug 2012 17:27:52 +0000 timethief 988222@http://en.forums.wordpress.com/ If you cannot locate an answer here > http://jetpack.me/support/ or on the ios forums http://ios.forums.wordpress.org/forum/how-to-and-troubleshooting then you can file a JetPack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

]]> suzydurband on "iphone app" http://en.forums.wordpress.com/topic/iphone-app-3#post-988220 Sun, 26 Aug 2012 17:25:42 +0000 suzydurband 988220@http://en.forums.wordpress.com/ "Unable to sign in to jetpack. please update your credentials try again." why can't i check blog stats from iPhone app? Thanks.
Blog url: http://suzydurband.wordpress.com/

]]> tonygibran on "How to connect to wordpress.com?" http://en.forums.wordpress.com/topic/how-to-connect-to-wordpresscom#post-987708 Sat, 25 Aug 2012 19:15:12 +0000 tonygibran 987708@http://en.forums.wordpress.com/ Well thats a weird way to proceed. I thought this would be private and there's some info i'd rather not be public. So please mods and staff, delete this thread. thanks.

]]> timethief on "How to connect to wordpress.com?" http://en.forums.wordpress.com/topic/how-to-connect-to-wordpresscom#post-987688 Sat, 25 Aug 2012 18:54:12 +0000 timethief 987688@http://en.forums.wordpress.com/ No problem as it is WordPress.com support Staff who do respond to Jetpack support tickets. However, on the weekends in the past what they have done is route the JetPack support ticket link right back to this peer support forum.

P.S. Only Moderators and Staff can close, edit or delete threads on this peer support forum.

]]> tonygibran on "How to connect to wordpress.com?" http://en.forums.wordpress.com/topic/how-to-connect-to-wordpresscom#post-987686 Sat, 25 Aug 2012 18:50:15 +0000 tonygibran 987686@http://en.forums.wordpress.com/ Sorry, please delete this topic. Thanks.

]]> timethief on "How to connect to wordpress.com?" http://en.forums.wordpress.com/topic/how-to-connect-to-wordpresscom#post-987684 Sat, 25 Aug 2012 18:47:35 +0000 timethief 987684@http://en.forums.wordpress.com/ We Volunteers answering questions on these support forums for free hosted wordpress.com blogs, which we have no FTP acces to and cannot install plugins into cannot help you.

Please try:
http://jetpack.me/support/

]]> tonygibran on "How to connect to wordpress.com?" http://en.forums.wordpress.com/topic/how-to-connect-to-wordpresscom#post-987682 Sat, 25 Aug 2012 18:45:04 +0000 tonygibran 987682@http://en.forums.wordpress.com/ Hi,
I recently changed server and firewall configuration (blocked all IPs except those of Cloudflare for security purposes). Since then, jetpack cannot connect to wordpress.com and I believe it is due to these server changes. Is there a list of IP adresses or hostnames I need to whitelist in order for the plugin to work again? Thanks
Blog url: http://vigilantcitizen.com/

]]> timethief on "Problem access wordpress app on iphone and ipad. JetPack error" http://en.forums.wordpress.com/topic/problem-access-wordpress-app-on-iphone-and-ipad-jetpack-error#post-986921 Fri, 24 Aug 2012 17:54:58 +0000 timethief 986921@http://en.forums.wordpress.com/ If you cannot locate an answer here > http://jetpack.me/support/ or on the ios forums http://ios.forums.wordpress.org/forum/how-to-and-troubleshooting then you can file a JetPack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

]]> timethief on "Why is JetPack getting in My" http://en.forums.wordpress.com/topic/why-is-jetpack-getting-in-my#post-986808 Fri, 24 Aug 2012 15:50:09 +0000 timethief 986808@http://en.forums.wordpress.com/ Hi there,
For JetPack support tickets http://en.support.wordpress.com/contact/?jetpack=needs-service

]]> alexbengtsson on "Why is JetPack getting in My" http://en.forums.wordpress.com/topic/why-is-jetpack-getting-in-my#post-986802 Fri, 24 Aug 2012 15:47:49 +0000 alexbengtsson 986802@http://en.forums.wordpress.com/ JetPack bugs on the latest build!
Blog url: http://montaignecommonplacebook.wordpress.com/

]]> ale7incerto on "Problem access wordpress app on iphone and ipad. JetPack error" http://en.forums.wordpress.com/topic/problem-access-wordpress-app-on-iphone-and-ipad-jetpack-error#post-986690 Fri, 24 Aug 2012 13:40:56 +0000 ale7incerto 986690@http://en.forums.wordpress.com/ Problem access wordpress app on my iphone and my ipad. I obtain a JetPack error at login: "Unable to sign in to JetPack..."
Blog url: http://ale7incerto.wordpress.com/

]]> timethief on "activating jetpack on wordpress.com for my wordpress.org site" http://en.forums.wordpress.com/topic/activating-jetpack-on-wordpresscom-for-my-wordpressorg-site#post-978702 Thu, 16 Aug 2012 18:31:54 +0000 timethief 978702@http://en.forums.wordpress.com/ If you cannot locate an answer here > http://jetpack.me/support/ then you can file a support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

]]> supportbot on "activating jetpack on wordpress.com for my wordpress.org site" http://en.forums.wordpress.com/topic/activating-jetpack-on-wordpresscom-for-my-wordpressorg-site#post-978697 Thu, 16 Aug 2012 18:26:46 +0000 supportbot 978697@http://en.forums.wordpress.com/ The blog you specified at http://www.danielmarkpicturepoems.com does not appear to be hosted at WordPress.com.

This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you'll find help at the WordPress.org forums.

If you don't understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

If you forgot to include a link to your blog, you can reply and include it below. It'll help people to answer your question.

This is an automated message.

]]> danmarkpp on "activating jetpack on wordpress.com for my wordpress.org site" http://en.forums.wordpress.com/topic/activating-jetpack-on-wordpresscom-for-my-wordpressorg-site#post-978696 Thu, 16 Aug 2012 18:26:45 +0000 danmarkpp 978696@http://en.forums.wordpress.com/ How do I activate jetpack at wordpress.com for use on my wordpress.org site? I have downloaded the files but now don't know what to do with them. Please help!

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