WordPress.com Forums » Tag: My Upgrades - Recent Posts http://en.forums.wordpress.com/tags/my-upgrades WordPress.com Forums » Tag: My Upgrades - Recent Posts en Sat, 25 May 2013 11:35:30 +0000 http://bbpress.org/?v=1.1-alpha-2539 timethief on "I believe my service contract needs to be renewed and paid for - how do I do thi" http://en.forums.wordpress.com/topic/i-believe-my-service-contract-needs-to-be-renewed-and-paid-for-how-do-i-do-thi#post-1225121 Mon, 15 Apr 2013 16:41:58 +0000 timethief 1225121@http://en.forums.wordpress.com/ Hi there,
Dashboard > Store > My Upgrades
http://en.blog.wordpress.com/2012/03/26/keep-your-upgrades-in-order/

Your billing history is also found in your dashboard:
Store > Billing History
http://en.support.wordpress.com/billing-history/

And you can enable auto-renew here > Dashboard > Store > My Upgrades >

]]> wallpepperpress on "I believe my service contract needs to be renewed and paid for - how do I do thi" http://en.forums.wordpress.com/topic/i-believe-my-service-contract-needs-to-be-renewed-and-paid-for-how-do-i-do-thi#post-1225115 Mon, 15 Apr 2013 16:38:30 +0000 wallpepperpress 1225115@http://en.forums.wordpress.com/ How do I pay for current service.

]]> timethief on "custom design" http://en.forums.wordpress.com/topic/custom-design-30#post-1147335 Fri, 08 Feb 2013 21:28:33 +0000 timethief 1147335@http://en.forums.wordpress.com/ Dashboard > Store > My Upgrades
http://en.blog.wordpress.com/2012/03/26/keep-your-upgrades-in-order/

Your billing history is also found in your dashboard:
Store > Billing History
http://en.support.wordpress.com/billing-history/

And you can enable auto-renew here > Dashboard > Store > My Upgrades >

]]> jessiestamcell on "custom design" http://en.forums.wordpress.com/topic/custom-design-30#post-1146572 Fri, 08 Feb 2013 04:43:49 +0000 jessiestamcell 1146572@http://en.forums.wordpress.com/ How do I renew my Custom design?

]]> timethief on "where does it say how to cancel? and the billing of an account???" http://en.forums.wordpress.com/topic/where-does-it-say-how-to-cancel-and-the-billing-of-an-account#post-1136866 Mon, 28 Jan 2013 21:22:36 +0000 timethief 1136866@http://en.forums.wordpress.com/ If you have be purchased upgrades they are found in your dashboard:
Store > My Upgrades
http://en.blog.wordpress.com/2012/03/26/keep-your-upgrades-in-order/
Your billing history is also found in your dashboard:
Store > Billing History
http://en.support.wordpress.com/billing-history/

You can disable auto-renew Dashboard > Store > My Upgrades > Disable auto-renew

Volunteers can't help with financial issues. If you wish to contact Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

]]> sawan62 on "where does it say how to cancel? and the billing of an account???" http://en.forums.wordpress.com/topic/where-does-it-say-how-to-cancel-and-the-billing-of-an-account#post-1136860 Mon, 28 Jan 2013 21:18:06 +0000 sawan62 1136860@http://en.forums.wordpress.com/ i am being billed for an account i did not want. and do not want. this has been going on for some time.
i am an ill older person and haven't a clue as to what this really is.
please help me cancel. and pay me back for the long list of charges to this account.
thank you.

]]> timethief on "Is payment due to access my email: [email redacted]?" http://en.forums.wordpress.com/topic/is-payment-due-to-access-my-email-senquethebasketballexperiencecom#post-1136707 Mon, 28 Jan 2013 19:24:49 +0000 timethief 1136707@http://en.forums.wordpress.com/ If you don't have the log-in info you can visit https://en.wordpress.com/wp-login.php?action=lostpassword and if required click "Need More Help?"

]]> timethief on "Is payment due to access my email: [email redacted]?" http://en.forums.wordpress.com/topic/is-payment-due-to-access-my-email-senquethebasketballexperiencecom#post-1136705 Mon, 28 Jan 2013 19:24:02 +0000 timethief 1136705@http://en.forums.wordpress.com/ We Volunteers don't provide email support. If you have be purchased upgrades they are found in your dashboard:
Store > My Upgrades
http://en.blog.wordpress.com/2012/03/26/keep-your-upgrades-in-order/
Your billing history is also found in your dashboard:
Store > Billing History
http://en.support.wordpress.com/billing-history/

You have two separate email address settings at WordPress.com.

Blog notifications for the admin (like comment moderation, Likes, new subscriptions, etc) are sent to the email address at Settings -> General in the Dashboard.

Personal notifications (like comments on your post, subscription emails, and upgrade renewals) are sent to the email address at Users -> Personal Settings in the Dashboard.

See > Issues Changing your E-mail Address > http://en.support.wordpress.com/email-address/#issues-changing-your-e-mail-address

]]> thebasketballexperience on "Is payment due to access my email: [email redacted]?" http://en.forums.wordpress.com/topic/is-payment-due-to-access-my-email-senquethebasketballexperiencecom#post-1136699 Mon, 28 Jan 2013 19:20:08 +0000 thebasketballexperience 1136699@http://en.forums.wordpress.com/ I cannot access my email: [email redacted]. Please let me know if payment is due, including the amount. Feel free to respond to me at senque @hotmail.com.

Thanks!

]]> timethief on "I want to change name. Just keeps giving me new names and charging me. Resolve" http://en.forums.wordpress.com/topic/i-want-to-change-name-just-keeps-giving-me-new-names-and-charging-me-resolve#post-1136459 Mon, 28 Jan 2013 16:11:54 +0000 timethief 1136459@http://en.forums.wordpress.com/ You cannot be charged for anything that you do not provide billing information for. There are many upgrades but none are essential to establishing and maintaining a successful blog. One can do fine with a free blog and free hosting as provided by WordPress.com. Purchasing upgrades is strictly voluntary. Any upgrade you do purchase by providing billing information for is found in your dashboard.
Dashboard > Store > My Upgrades
Dashboard > Store > Billing History

This is a peer support forum where Volunteers and Staff work cooperatively to deliver WordPress.com support. Volunteers answer most questions and Staff monitor. When Volunteers cannot provide the required support we flag threads for Staff attention. Please simply post exactly what you need help with.

]]> eladinpanzeractivelife on "I want to change name. Just keeps giving me new names and charging me. Resolve" http://en.forums.wordpress.com/topic/i-want-to-change-name-just-keeps-giving-me-new-names-and-charging-me-resolve#post-1136440 Mon, 28 Jan 2013 15:56:58 +0000 eladinpanzeractivelife 1136440@http://en.forums.wordpress.com/ I want to reach wordpress by e-mail. May I have an e-mail address for me to reach wordpress?

]]> kathrynwp on "Want to talk to the person spending the money I paid them" http://en.forums.wordpress.com/topic/want-to-talk-to-the-person-spending-the-money-i-paid-them#post-1082670 Fri, 30 Nov 2012 21:01:33 +0000 kathrynwp 1082670@http://en.forums.wordpress.com/ My pleasure - good luck!

]]> kaiyaiyippie on "Want to talk to the person spending the money I paid them" http://en.forums.wordpress.com/topic/want-to-talk-to-the-person-spending-the-money-i-paid-them#post-1082663 Fri, 30 Nov 2012 20:59:03 +0000 kaiyaiyippie 1082663@http://en.forums.wordpress.com/ Thank you!

]]> kathrynwp on "Want to talk to the person spending the money I paid them" http://en.forums.wordpress.com/topic/want-to-talk-to-the-person-spending-the-money-i-paid-them#post-1082661 Fri, 30 Nov 2012 20:55:42 +0000 kathrynwp 1082661@http://en.forums.wordpress.com/ That's the trouble - it's not our database, you purchased your own hosting and installed WordPress.org software on your host's web server, so we don't have access to it. Your host appears to be BlueHost. You might try contacting them for assistance.

]]> kaiyaiyippie on "Want to talk to the person spending the money I paid them" http://en.forums.wordpress.com/topic/want-to-talk-to-the-person-spending-the-money-i-paid-them#post-1082657 Fri, 30 Nov 2012 20:52:39 +0000 kaiyaiyippie 1082657@http://en.forums.wordpress.com/ I assumed that wordpress.com WAS made up of "web professionals"? Can THEY not access their own data base and fix this?

]]> kathrynwp on "Want to talk to the person spending the money I paid them" http://en.forums.wordpress.com/topic/want-to-talk-to-the-person-spending-the-money-i-paid-them#post-1082656 Fri, 30 Nov 2012 20:51:01 +0000 kathrynwp 1082656@http://en.forums.wordpress.com/ You'll have to go into the database directly, or have someone do it for you.

]]> kaiyaiyippie on "Want to talk to the person spending the money I paid them" http://en.forums.wordpress.com/topic/want-to-talk-to-the-person-spending-the-money-i-paid-them#post-1082653 Fri, 30 Nov 2012 20:49:20 +0000 kaiyaiyippie 1082653@http://en.forums.wordpress.com/ I was prompted to add a different URL and thought I could change my domain name that way. How can I undo what I did if I cannot access the dashboard anymore?

]]> kathrynwp on "Want to talk to the person spending the money I paid them" http://en.forums.wordpress.com/topic/want-to-talk-to-the-person-spending-the-money-i-paid-them#post-1082651 Fri, 30 Nov 2012 20:48:50 +0000 kathrynwp 1082651@http://en.forums.wordpress.com/ To try to clear up some confusion, WordPress.com and WordPress.org are two different systems. You can learn more about the differences here:

http://en.support.wordpress.com/com-vs-org/

]]> kathrynwp on "Want to talk to the person spending the money I paid them" http://en.forums.wordpress.com/topic/want-to-talk-to-the-person-spending-the-money-i-paid-them#post-1082650 Fri, 30 Nov 2012 20:48:06 +0000 kathrynwp 1082650@http://en.forums.wordpress.com/ As I mentioned above, there is a free support forum for self-hosted WordPress sites here: http://wordpress.org/support/

Alternatively, you could find a web professional to help you.

]]> kaiyaiyippie on "Want to talk to the person spending the money I paid them" http://en.forums.wordpress.com/topic/want-to-talk-to-the-person-spending-the-money-i-paid-them#post-1082647 Fri, 30 Nov 2012 20:47:04 +0000 kaiyaiyippie 1082647@http://en.forums.wordpress.com/ So WHO CAN help me? How do I change it in the data base?

]]> kathrynwp on "Want to talk to the person spending the money I paid them" http://en.forums.wordpress.com/topic/want-to-talk-to-the-person-spending-the-money-i-paid-them#post-1082645 Fri, 30 Nov 2012 20:44:44 +0000 kathrynwp 1082645@http://en.forums.wordpress.com/ I took another look and I don't think the issue is Jetpack-related. Your code is referencing a different URL than the one on your homepage, which means there's a mismatch in your WordPress.org database. Unfortunately that isn't something we can help you with in the WordPress.com support forums. I wish you all the best in sorting this out.

]]> kathrynwp on "Want to talk to the person spending the money I paid them" http://en.forums.wordpress.com/topic/want-to-talk-to-the-person-spending-the-money-i-paid-them#post-1082644 Fri, 30 Nov 2012 20:42:49 +0000 kathrynwp 1082644@http://en.forums.wordpress.com/ I'm not sure exactly what's happened to your site, but you can definitely try deactivating Jetpack using the FTP method I mentioned above. If you're still having issues, they likely aren't Jetpack-related and you'll need to request help in the WordPress.org support forums here:

http://wordpress.org/support/

]]> timethief on "Want to talk to the person spending the money I paid them" http://en.forums.wordpress.com/topic/want-to-talk-to-the-person-spending-the-money-i-paid-them#post-1082643 Fri, 30 Nov 2012 20:41:44 +0000 timethief 1082643@http://en.forums.wordpress.com/ oops! sorry Kathryn

]]> timethief on "Want to talk to the person spending the money I paid them" http://en.forums.wordpress.com/topic/want-to-talk-to-the-person-spending-the-money-i-paid-them#post-1082641 Fri, 30 Nov 2012 20:41:14 +0000 timethief 1082641@http://en.forums.wordpress.com/ You register a WordPress.org username account on the top right hand corner of this page http://wordpress.org/support/

]]> kathrynwp on "Want to talk to the person spending the money I paid them" http://en.forums.wordpress.com/topic/want-to-talk-to-the-person-spending-the-money-i-paid-them#post-1082640 Fri, 30 Nov 2012 20:41:05 +0000 kathrynwp 1082640@http://en.forums.wordpress.com/ The Jetpack connection uses a WordPress.com account username and password.

The administration area of your self-hosted site uses a separate username and password which you would have created when you installed WordPress on your host.

]]> kaiyaiyippie on "Want to talk to the person spending the money I paid them" http://en.forums.wordpress.com/topic/want-to-talk-to-the-person-spending-the-money-i-paid-them#post-1082639 Fri, 30 Nov 2012 20:40:43 +0000 kaiyaiyippie 1082639@http://en.forums.wordpress.com/ http://www.reachingtheinfective.com/blog/

]]> kaiyaiyippie on "Want to talk to the person spending the money I paid them" http://en.forums.wordpress.com/topic/want-to-talk-to-the-person-spending-the-money-i-paid-them#post-1082636 Fri, 30 Nov 2012 20:39:28 +0000 kaiyaiyippie 1082636@http://en.forums.wordpress.com/ Try to log in to JET PACK site and they require a different username/password and direct me back here.

]]> kathrynwp on "Want to talk to the person spending the money I paid them" http://en.forums.wordpress.com/topic/want-to-talk-to-the-person-spending-the-money-i-paid-them#post-1082635 Fri, 30 Nov 2012 20:39:09 +0000 kathrynwp 1082635@http://en.forums.wordpress.com/ Gotcha. What's the URL of the site you're having a problem with?

If it's a self-hosted site and you suspect the problem is with Jetpack, you can immediately deactivate Jetpack by removing or renaming it via FTP.

]]> kaiyaiyippie on "Want to talk to the person spending the money I paid them" http://en.forums.wordpress.com/topic/want-to-talk-to-the-person-spending-the-money-i-paid-them#post-1082631 Fri, 30 Nov 2012 20:36:16 +0000 kaiyaiyippie 1082631@http://en.forums.wordpress.com/ The thing is I dont know where the problem is JP, WP... Thats why I would like to just have a 2 way conversation instead of trying to follow multiple support streams from different people. It is a simple problem that is now complex due to the customer service method.

]]> kathrynwp on "Want to talk to the person spending the money I paid them" http://en.forums.wordpress.com/topic/want-to-talk-to-the-person-spending-the-money-i-paid-them#post-1082622 Fri, 30 Nov 2012 20:29:43 +0000 kathrynwp 1082622@http://en.forums.wordpress.com/ If you need help with the free Jetpack plugin on your self-hosted WordPress site, please post details in the Jetpack support forum here so folks can help:

http://wordpress.org/support/plugin/jetpack

]]>