WordPress.com Forums » Tag: photon - Recent Posts

designsimply on "Top post widget in sidebar using photon servers"

designsimply — Mon, 19 Nov 2012 20:52:41 +0000

I've found out a little more information. The Top Posts widget, and possibly other widgets may use the Photon API separate from the Photon module in Jetpack. In those cases, you do not have the option to turn it off. If the images aren't loading, it's possibly a bug or something wrong with how the images get served. In your case, the images are very slow loading (more than 10 seconds) between your server and the Photon servers and that's why the images look broken. We're looking into if there's anything we can do from our side to speed things up or not. I'll post back as soon as I hear back any additional information.

helmstone on "Top post widget in sidebar using photon servers"

helmstone — Mon, 19 Nov 2012 09:13:28 +0000

Thanks for the follow up. I suppose really the 'Top Posts using photon' is a diversion from the real problem of 'Photon doesn't cache all images'!

I will endeavour to link reports up better in future!

designsimply on "Top post widget in sidebar using photon servers"

designsimply — Sun, 18 Nov 2012 21:48:44 +0000

@helmstone, when problems like this happen, the best thing to do is to post specific examples. I looked up your http://thecraftofwords.com/ site, and I found an example of a broken image from the Top Posts widget:

* Photon URL: http://i2.wp.com/thecraftofwords.com/wp-content/uploads/2012/11/file000699643775.jpg?resize=40%2C40
* Original Image URL: http://thecraftofwords.com/wp-content/uploads/2012/11/file000699643775.jpg

In contrast, I see a separate image in the Top Posts widget that is working as expected:

* Photon URL: http://i1.wp.com/thecraftofwords.com/wp-content/uploads/2012/11/Pic.png?resize=40%2C40
* Original Image URL: http://thecraftofwords.com/wp-content/uploads/2012/11/Pic.png

I will see what I can find out about why that first image isn't working.

Regarding your question about turning Photon off completely, the developers are discussing an update that would make it so the Top Posts widget will not use Photon unless the Photon module itself is enabled in your Jetpack settings. If they decide to go ahead with that change, you will see it start working in a future Jetpack update.

helmstone on "Top post widget in sidebar using photon servers"

helmstone — Tue, 13 Nov 2012 22:02:49 +0000

The image is in the post. All my images are local (apart from mistakes on import).

I think it is the photon module not catching everything. It may be something I am doing but I can't see what. My theme pulls the first image as the lead if there is no featured image.

I can't spot a pattern in the few that don't work!

mdawaffe on "Top post widget in sidebar using photon servers"

mdawaffe — Tue, 13 Nov 2012 21:49:46 +0000

So you host your images from multiple servers, and some of your servers don't have all the images?

If that's the case, then some of your visitors won't see the image no matter the state of the Photon module or the behavior of the Top Posts and Pages widget.

It's not clear to me what Jetpack should do differently. Do you have a suggestion?

PS: The fact that you can see the image on the post's permalink makes me thing there's a bug in the Photon module: it's not catching all the images. Is that image part of the post content (what you see in the post editor), or is it output directly from one of your theme's template files?

helmstone on "Top post widget in sidebar using photon servers"

helmstone — Tue, 13 Nov 2012 21:31:26 +0000

The problem I had was some images weren't on one of the image servers so I was getting missing images. That's how I noticed the difference.

I have turned photon back on. If you search for 'train' in the box marked data retrieval the picture doesn't show in the post listing but does on the actual post. Clearly that is a problem!

mdawaffe on "Top post widget in sidebar using photon servers"

mdawaffe — Tue, 13 Nov 2012 19:15:01 +0000

Even when the photon module is off, the use of photon URLs in that Widget is intentional; we use them so that the widget's images are formatted consistently with the correct size.

That said, we're always looking for feedback. Is the use of photon URLs in that widget undesirable for you? If so, why?

Thanks for getting in touch.

helmstone on "Top post widget in sidebar using photon servers"

helmstone — Tue, 13 Nov 2012 12:25:19 +0000

I tried a different blog and get the same problem. This blog is much simpler:

The Craft of Words

kardotim on "Top post widget in sidebar using photon servers"

kardotim — Tue, 13 Nov 2012 11:56:12 +0000

You won't lose stats as they are stored on WordPress.com.

helmstone on "Top post widget in sidebar using photon servers"

helmstone — Tue, 13 Nov 2012 11:55:37 +0000

Re-installing the widget made no difference. If I re-install Jetpack will I lose my stats?

helmstone on "Top post widget in sidebar using photon servers"

helmstone — Tue, 13 Nov 2012 11:53:20 +0000

About 90% of the images work, just occasionally they fail. I will try the re-install of the widget and Jetpack and let you know

kardotim on "Top post widget in sidebar using photon servers"

kardotim — Tue, 13 Nov 2012 11:51:04 +0000

Have you tried removing the Widget and adding it again? Also try to completely disable and enable Jetpack.

Otherwise please give it a little while since images are still cached. I can see them perfectly fine though.

helmstone on "Top post widget in sidebar using photon servers"

helmstone — Tue, 13 Nov 2012 11:47:51 +0000

It was unavailable for a short while (hosting provider comms problem) It is there now: Red Rocket Rising

kardotim on "Top post widget in sidebar using photon servers"

kardotim — Tue, 13 Nov 2012 11:38:11 +0000

What's your blog URL? I can't seem to open redrocketrising.com

helmstone on "Top post widget in sidebar using photon servers"

helmstone — Tue, 13 Nov 2012 11:29:52 +0000

Clearing cache no difference. Chrome on laptop, IE on a desktop.

I just don't understand why the image links in this widget wander off to the Photon servers when I have not enabled it!

kardotim on "Top post widget in sidebar using photon servers"

kardotim — Tue, 13 Nov 2012 10:31:01 +0000

Can you please try clearing out your cache?

Do you also encounter this issue in a different browser? for example Firefox or Google Chrome?

timethief on "Jetpack Photon Broken Image URL on Youtube Thumbnails"

timethief — Fri, 09 Nov 2012 16:24:44 +0000

You're welcome. :)

bdp333 on "Jetpack Photon Broken Image URL on Youtube Thumbnails"

bdp333 — Fri, 09 Nov 2012 16:21:52 +0000

I didn't know there was one, thanks @timethief!!!

timethief on "Jetpack Photon Broken Image URL on Youtube Thumbnails"

timethief — Fri, 09 Nov 2012 16:16:11 +0000

Staff have requested that folks with Jetpack issues post their questions to the existing Jetpack forum at WordPress.org, since it would be easier to keep support focused in one place as much as possible: http://wordpress.org/support/plugin/jetpack

supportbot on "Jetpack Photon Broken Image URL on Youtube Thumbnails"

supportbot — Fri, 09 Nov 2012 16:14:20 +0000

The blog you specified at http://www.bmorelos.com does not appear to be hosted at WordPress.com.

This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you'll find help at the WordPress.org forums.

If you don't understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

If you forgot to include a link to your blog, you can reply and include it below. It'll help people to answer your question.

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bdp333 on "Jetpack Photon Broken Image URL on Youtube Thumbnails"

bdp333 — Fri, 09 Nov 2012 16:14:19 +0000

I have Photon activated in Jetpack and it seems to be working fine, except for my video gallery I have on one of my pages. When Photon is activated it breaks the Youtube thumbnail image url and displays a question mark making the gallery very ugly.

Here is my site ----> King Los
Here is video gallery page ----> Los Freestyles

Can someone please provide a solution for this? I would love to keep photon activated!

helmstone on "Top post widget in sidebar using photon servers"

helmstone — Fri, 09 Nov 2012 09:05:06 +0000

I believe the top posts widget uses the photon servers even though I have disabled photon. Some images show as missing.

If I enable photon the same images are missing from the posts listing on the front page
Blog url: http://redrocketrising.com