WordPress.com Forums » Tag: problem with import - Recent Posts http://en.forums.wordpress.com/tags/problem-with-import WordPress.com Forums » Tag: problem with import - Recent Posts en Tue, 21 May 2013 18:14:31 +0000 http://bbpress.org/?v=1.1-alpha-2539 zandyring on "Import Tool is not loading new content and I can't find a way to contact support" http://en.forums.wordpress.com/topic/import-tool-is-not-loading-new-content-and-i-cant-find-a-way-to-contact-support#post-1125729 Wed, 16 Jan 2013 15:14:57 +0000 zandyring 1125729@http://en.forums.wordpress.com/ I'm so glad this resolved! :)

]]> kurtbrindley on "Import Tool is not loading new content and I can't find a way to contact support" http://en.forums.wordpress.com/topic/import-tool-is-not-loading-new-content-and-i-cant-find-a-way-to-contact-support#post-1125304 Wed, 16 Jan 2013 03:02:36 +0000 kurtbrindley 1125304@http://en.forums.wordpress.com/ It looks like it's working perfectly this time.
Thank you for your help, zandyring.

]]> zandyring on "Import Tool is not loading new content and I can't find a way to contact support" http://en.forums.wordpress.com/topic/import-tool-is-not-loading-new-content-and-i-cant-find-a-way-to-contact-support#post-1125274 Wed, 16 Jan 2013 02:15:27 +0000 zandyring 1125274@http://en.forums.wordpress.com/ Hi Kurt,

I've removed the old job. Could you download a fresh XML file from your WordPress.org installation for import and give it another try? It looks like something may have been wrong with the file itself.

Just let me know if you get hung up again, and I'll be glad to help!

]]> rachelmcr on "Import Tool is not loading new content and I can't find a way to contact support" http://en.forums.wordpress.com/topic/import-tool-is-not-loading-new-content-and-i-cant-find-a-way-to-contact-support#post-1124109 Mon, 14 Jan 2013 22:36:54 +0000 rachelmcr 1124109@http://en.forums.wordpress.com/ They do actually have a contact form for people with paid upgrades. I just looked it up to learn more, and they have a whole page explaining the different kinds of support you can get: http://en.support.wordpress.com/support-options/

Thanks for checking out my blog. :) I have my ups and downs here in Germany, but overall I enjoy the experience.

]]> kurtbrindley on "Import Tool is not loading new content and I can't find a way to contact support" http://en.forums.wordpress.com/topic/import-tool-is-not-loading-new-content-and-i-cant-find-a-way-to-contact-support#post-1124106 Mon, 14 Jan 2013 22:32:25 +0000 kurtbrindley 1124106@http://en.forums.wordpress.com/ Thank you expattranslator for the reply and tags.

Seems like WP would have a way for direct contact for those issues that only they can support. Hopefully they do for their paid hosting...

Thanks again. Cool blog, btw. Some day Germany, some day.

]]> rachelmcr on "Import Tool is not loading new content and I can't find a way to contact support" http://en.forums.wordpress.com/topic/import-tool-is-not-loading-new-content-and-i-cant-find-a-way-to-contact-support#post-1124060 Mon, 14 Jan 2013 22:01:42 +0000 rachelmcr 1124060@http://en.forums.wordpress.com/ My understanding is that almost all support is done through the forums. That way, the volunteer community can help with what they can, freeing up the staff to focus on issues that require access to the back end of the site. I tagged your post to help get the attention of the staff, so they should fix it (although you may have to be a bit patient).

]]> kurtbrindley on "Import Tool is not loading new content and I can't find a way to contact support" http://en.forums.wordpress.com/topic/import-tool-is-not-loading-new-content-and-i-cant-find-a-way-to-contact-support#post-1121316 Sat, 12 Jan 2013 16:05:41 +0000 kurtbrindley 1121316@http://en.forums.wordpress.com/ I find trying to contact WordPress support to be similar to a Kafkian nightmare.

It's been over 48 hours and the Import tool is not importing the new content I've uploaded from my self-hosted wordpress blog. I only get the following message

Processing…
We're processing your import now and will send you an email when it's all done. If you don't hear from us within 24 hours, please contact support, and we'll get everything fixed.

Is there really a way to contact support? I keep getting led to this support forum...

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