WordPress.com Forums » Topic: 66 hours and still no response from Support? http://en.forums.wordpress.com/topic/66-hours-and-still-no-response-from-support WordPress.com Forums » Topic: 66 hours and still no response from Support? en Sat, 25 May 2013 10:45:59 +0000 http://bbpress.org/?v=1.1-alpha-2539 kathrynwp on "66 hours and still no response from Support?" http://en.forums.wordpress.com/topic/66-hours-and-still-no-response-from-support#post-1070462 Fri, 16 Nov 2012 17:57:50 +0000 kathrynwp 1070462@http://en.forums.wordpress.com/ It looks like you've already had two replies from one of our Happiness Engineers - including one 16 minutes before your forum post above - and I explained how we respond to email here:

http://en.forums.wordpress.com/topic/email-any-member-of-wordpress-support-staff-privately

]]> aliceharding on "66 hours and still no response from Support?" http://en.forums.wordpress.com/topic/66-hours-and-still-no-response-from-support#post-1070449 Fri, 16 Nov 2012 17:34:30 +0000 aliceharding 1070449@http://en.forums.wordpress.com/ I feel quite upset that I have waited 66 hours for a response from WordPress and that was just asking for an email address where I could send an attachment in an urgent and important question that I had. That was received at 8.30am today and responded to at 9.30am, and they still not got back to me. It is quite distressing.

Does anyone know if there is anything I can do about this? It is not like I email them frequently, the last time was months ago and I have told them this is an urgent and distressing matter but they seem to think I should just wait in the queue like everyone else, which is hardly fair.....

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