WordPress.com Forums » Topic: Ads Showing When No Ads Upgrade Has Been Purchased http://en.forums.wordpress.com/topic/ads-showing-when-no-ads-upgrade-has-been-purchased WordPress.com Forums » Topic: Ads Showing When No Ads Upgrade Has Been Purchased en Thu, 20 Jun 2013 05:25:29 +0000 http://bbpress.org/?v=1.1-alpha-2539 kathrynwp on "Ads Showing When No Ads Upgrade Has Been Purchased" http://en.forums.wordpress.com/topic/ads-showing-when-no-ads-upgrade-has-been-purchased#post-1069691 Thu, 15 Nov 2012 17:10:58 +0000 kathrynwp 1069691@http://en.forums.wordpress.com/ My pleasure. Let me know if you need further help with this.

]]> designatagioit on "Ads Showing When No Ads Upgrade Has Been Purchased" http://en.forums.wordpress.com/topic/ads-showing-when-no-ads-upgrade-has-been-purchased#post-1069661 Thu, 15 Nov 2012 16:35:20 +0000 designatagioit 1069661@http://en.forums.wordpress.com/ Thank you so much for the quick reply. I appreciate it. I will let the user know. It's a relief to know that those ads weren't showing on our site!

]]> kathrynwp on "Ads Showing When No Ads Upgrade Has Been Purchased" http://en.forums.wordpress.com/topic/ads-showing-when-no-ads-upgrade-has-been-purchased#post-1069653 Thu, 15 Nov 2012 16:31:23 +0000 kathrynwp 1069653@http://en.forums.wordpress.com/ Thanks very much for the screenshot. Those ads are not being generated by WordPress.com.

The small text "ads not by this site" confirms that the ads are being generated by a browser add-on on the affected computers.

These sites have further explanation and suggestions for eliminating the ads:
http://www.littletechiethings.com/2012/06/how-to-remove-ads-not-by-this-site.html
http://blog.wikimedia.org/2012/05/14/ads-on-wikipedia-your-computer-infected-malware/

Just let us know if you need further assistance.

]]> designatagioit on "Ads Showing When No Ads Upgrade Has Been Purchased" http://en.forums.wordpress.com/topic/ads-showing-when-no-ads-upgrade-has-been-purchased#post-1069643 Thu, 15 Nov 2012 16:27:20 +0000 designatagioit 1069643@http://en.forums.wordpress.com/ Hi Kathryn,

Below is a link to the screenshot. I'm led to believe that it's not a browser extension/add-on because of the placement of the ad in the lower-right of the blog. What are your thoughts?

http://agioitpressreleases.files.wordpress.com/2012/11/agio-technology-successfully-completes-ssae-16-soc1-examination-agio-technology-e280ba-news1.png

]]> kathrynwp on "Ads Showing When No Ads Upgrade Has Been Purchased" http://en.forums.wordpress.com/topic/ads-showing-when-no-ads-upgrade-has-been-purchased#post-1069184 Wed, 14 Nov 2012 22:46:05 +0000 kathrynwp 1069184@http://en.forums.wordpress.com/ Hi there, I'm not seeing any ads on your sites, so there is a possibility that the ads are being generated through an adware extension inadvertently installed on your browser.

To be certain, please turn off all browser extensions/add-ons and look at the site again. If the ads are gone, try turning extensions back on one-by-one until you find the culprit that's causing the ads to display.

If that doesn't work could you please upload a screenshot of a few of the ads to help in troubleshooting?

Here's a guide on how to make a screenshot, if you're not sure: http://en.support.wordpress.com/make-a-screenshot/

You can upload the screenshot in your Media Library and then post a link so I can see it.

Thanks.

]]> designatagioit on "Ads Showing When No Ads Upgrade Has Been Purchased" http://en.forums.wordpress.com/topic/ads-showing-when-no-ads-upgrade-has-been-purchased#post-1069035 Wed, 14 Nov 2012 20:24:04 +0000 designatagioit 1069035@http://en.forums.wordpress.com/ You're welcome. What's disturbing is that this is a corporate site and it contained an ad that was not so appropriate. Luckily, our consultant saw the ad and hopefully no one else. We need to have this resolved as soon as possible to prevent that from happening again.

I appreciate your help with this.

]]> timethief on "Ads Showing When No Ads Upgrade Has Been Purchased" http://en.forums.wordpress.com/topic/ads-showing-when-no-ads-upgrade-has-been-purchased#post-1069034 Wed, 14 Nov 2012 20:22:34 +0000 timethief 1069034@http://en.forums.wordpress.com/ Thank you for those links.

]]> designatagioit on "Ads Showing When No Ads Upgrade Has Been Purchased" http://en.forums.wordpress.com/topic/ads-showing-when-no-ads-upgrade-has-been-purchased#post-1069033 Wed, 14 Nov 2012 20:21:25 +0000 designatagioit 1069033@http://en.forums.wordpress.com/ Please see active links below:
http://agioitnews.wordpress.com
http://agioitcareers.wordpress.com
http://agioitpressreleases.wordpress.com

]]> timethief on "Ads Showing When No Ads Upgrade Has Been Purchased" http://en.forums.wordpress.com/topic/ads-showing-when-no-ads-upgrade-has-been-purchased#post-1069029 Wed, 14 Nov 2012 20:19:14 +0000 timethief 1069029@http://en.forums.wordpress.com/ This thread has been flagged for Staff attention. Will you please post active links starting with http:// to the blogs?

]]> designatagioit on "Ads Showing When No Ads Upgrade Has Been Purchased" http://en.forums.wordpress.com/topic/ads-showing-when-no-ads-upgrade-has-been-purchased#post-1069027 Wed, 14 Nov 2012 20:15:00 +0000 designatagioit 1069027@http://en.forums.wordpress.com/ No Ads has been purchased for all three of our blogs: Agio Technology News, Agio Technology Press Release, Agio Technology Careers, but I received a screenshot of our Agio Technology News blog with ads on the top, bottom and directly below the archive links on the right-side of the page. We purchased the No Ads upgrade. What can be done? I want to talk to someone at WordPress but there's no contact number to call.

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