WordPress.com Forums » Topic: Can't Confirm Ugrade Cancellation http://en.forums.wordpress.com/topic/cant-confirm-ugrade-cancellation WordPress.com Forums » Topic: Can't Confirm Ugrade Cancellation en Wed, 22 May 2013 00:08:45 +0000 http://bbpress.org/?v=1.1-alpha-2539 timethief on "Can't Confirm Ugrade Cancellation" http://en.forums.wordpress.com/topic/cant-confirm-ugrade-cancellation#post-656678 Wed, 27 Jul 2011 16:46:50 +0000 timethief 656678@http://en.forums.wordpress.com/ Here’s the link http://en.support.wordpress.com/contact/ Type "upgrade refund" into the searchbox. After you use the searchbox at the bottom of the page there will be a section that says “Have you found the answer to your question?” You can choose either “Yes I found the answer to my question.” or “No I didn’t find the answer to my question and I would like to contact support for help.” The no option will reveal the contact form.

]]> waitingforgeorge on "Can't Confirm Ugrade Cancellation" http://en.forums.wordpress.com/topic/cant-confirm-ugrade-cancellation#post-656675 Wed, 27 Jul 2011 16:45:00 +0000 waitingforgeorge 656675@http://en.forums.wordpress.com/ Thanks! I don't know how to reach the staff.

]]> timethief on "Can't Confirm Ugrade Cancellation" http://en.forums.wordpress.com/topic/cant-confirm-ugrade-cancellation#post-656671 Wed, 27 Jul 2011 16:40:56 +0000 timethief 656671@http://en.forums.wordpress.com/ We Volunteers cannot help you; only Staff can. I will flag this thread so it gets Staff attention.

]]> waitingforgeorge on "Can't Confirm Ugrade Cancellation" http://en.forums.wordpress.com/topic/cant-confirm-ugrade-cancellation#post-656668 Wed, 27 Jul 2011 16:35:44 +0000 waitingforgeorge 656668@http://en.forums.wordpress.com/ I decided to cancel the custom design upgrade. I submitted my request for a refund through the WordPress website, and I received an email to that regard. The email states that for security purposes I must click a link (included in the email) to confirm the cancellation. When I click the link I get a new tab that reads: WordPress Failure Notice. The new page includes a single sentence that reads: Are you sure you want to do this?

The new page does not include any way to confirm I want to cancel the upgrade, I assume because of the failure.

How do I confirm my refund? I only have 30 days for the refund, and I'm concerned there's a problem with the WordPress website that is preventing me from cancelling my upgrade.

Thanks.

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