WordPress.com Forums » Topic: CUstomer Service http://en.forums.wordpress.com/topic/customer-service-2 WordPress.com Forums » Topic: CUstomer Service en Wed, 22 May 2013 16:23:58 +0000 http://bbpress.org/?v=1.1-alpha-2539 hstetina on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1064141 Thu, 08 Nov 2012 15:13:35 +0000 hstetina 1064141@http://en.forums.wordpress.com/ Ok. Perfect. Thank you raincoaster

]]> hstetina on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1064138 Thu, 08 Nov 2012 15:12:51 +0000 hstetina 1064138@http://en.forums.wordpress.com/ Thank you kardotime. That guide is informative and useful to me.

]]> raincoaster on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1064136 Thu, 08 Nov 2012 15:12:40 +0000 raincoaster 1064136@http://en.forums.wordpress.com/ Yes, that is correct PROVIDED you are the person who owns the domain which is registered at Godaddy. You just attach the URL to the blog here with the domain mapping upgrade and as long as you keep the annual fee paid you set henrystetina.com to be the primary URL and both that and http://henrystetinadotcom2.wordpress.com will point to your blog.

]]> kardotim on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1064134 Thu, 08 Nov 2012 15:12:03 +0000 kardotim 1064134@http://en.forums.wordpress.com/ That's correct, if henrystetina.com is yours, you can map the domain name to any of your WordPress.com blogs. If you do that, your visitors will only see henrystetina.com as your primary domain address.

We currently don't take incoming domain transfers. You can keep the domain at GoDaddy, but cancel the hosting if you're planning to map it to your WordPress.com blog.

]]> hstetina on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1064128 Thu, 08 Nov 2012 15:09:55 +0000 hstetina 1064128@http://en.forums.wordpress.com/ my last post is speaking to @raincoaster

]]> hstetina on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1064125 Thu, 08 Nov 2012 15:08:37 +0000 hstetina 1064125@http://en.forums.wordpress.com/ I don't have a blog with godaddy. So let me get this straight.

I can create a blog with any URL that I want and after I purchase the domain mapping upgrade and attach henrystetina.com to the blog, it will be found when people search henrystetina.com? This makes sense. I must have done this in the past. I will have to try this again and see what happens.

What will the website URL name be as someone is viewing my page? Will it appear as henrystetina.com or will it appear as the other URL that I will need to create before the mapping??

Will it be easier to transfer my domain to be hosted with wordpress? My hosting subscription with godaddy expires in a month anyway.

]]> kardotim on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1064117 Thu, 08 Nov 2012 15:04:38 +0000 kardotim 1064117@http://en.forums.wordpress.com/ To clear up the confusion:

You currently own the blog address: http://henrystetinadotcom2.wordpress.com/

The domain henrystetina.com has been registered (at GoDaddy) by somebody else, unless this person is you, you can map the domain to your WordPress.com blog.

To do so, go to Store > Domains on your blog's dashboard and follow the steps there. Please take a look at the following guide before going through the process.

]]> raincoaster on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1064111 Thu, 08 Nov 2012 15:01:32 +0000 raincoaster 1064111@http://en.forums.wordpress.com/ You will need to have a blog here to which to attach that URL. Then you will need to purchase the domain mapping upgrade to attach that URL to it.

If, however, you have a working blog at Godaddy, you may not need to move at all.

]]> hstetina on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1064105 Thu, 08 Nov 2012 14:59:56 +0000 hstetina 1064105@http://en.forums.wordpress.com/ Is it mandatory that I host my domain with wordpress to create a blog. I don't remember this being true in 2009. I don't believe that I am trying to do anything different this time around.

]]> hstetina on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1064104 Thu, 08 Nov 2012 14:58:20 +0000 hstetina 1064104@http://en.forums.wordpress.com/ What will I need to contact them for? It is completely active and in working order through godaddy. What will I need to do with godaddy to allow wordpress to authorize that domain?

]]> hstetina on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1064102 Thu, 08 Nov 2012 14:56:34 +0000 hstetina 1064102@http://en.forums.wordpress.com/ Since you can access one of my other blogs that I tried to create, why can't you access henrystetina.com?

If anything I would like to remove/cancel henrystetina.com all together. That way I can just start over using the same domain name/url.

This seems to be much more difficult than it should be. I own the domain, why is it so hard to begin a wordpress blog using my domain name?

]]> kardotim on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1064100 Thu, 08 Nov 2012 14:54:38 +0000 kardotim 1064100@http://en.forums.wordpress.com/ The domain henrystetina.com has been registered at a different hosting provider (GoDaddy) since 2009. If the domain is still yours, please contact GoDaddy support so they can help you further.

]]> hstetina on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1064098 Thu, 08 Nov 2012 14:52:06 +0000 hstetina 1064098@http://en.forums.wordpress.com/ If it were removed, it would have been done so about 2 years ago. Not exactly sure on what date

]]> hstetina on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1064094 Thu, 08 Nov 2012 14:51:17 +0000 hstetina 1064094@http://en.forums.wordpress.com/ No. I am looking for henrystetina.com

]]> kardotim on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1064021 Thu, 08 Nov 2012 13:06:55 +0000 kardotim 1064021@http://en.forums.wordpress.com/ http://henrystetina.wordpress.com/ has been removed by 'hstetina' about 20 hours ago. Is this what you wanted?

Looking forward to your reply.

]]> hstetina on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1063667 Wed, 07 Nov 2012 22:45:53 +0000 hstetina 1063667@http://en.forums.wordpress.com/ I can access my account. That is not the problem. I have a username and password that work perfectly fine.

The problem is that I am trying to use a URL name of henrystetina.com and it tells me that the domain name is already in use (from my previous blog that I used 2 years ago). This blog does not appear under in my account as one of my currents blogs or URLs. I want to use the same url for a blog as I did 2 years ago.

Does this clarify my problem?

]]> timethief on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1063662 Wed, 07 Nov 2012 22:38:07 +0000 timethief 1063662@http://en.forums.wordpress.com/ Visit https://en.wordpress.com/wp-login.php?action=lostpassword and if required click "Need More Help?"

]]> hstetina on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1063655 Wed, 07 Nov 2012 22:33:44 +0000 hstetina 1063655@http://en.forums.wordpress.com/ I have tried the account-recovery and I get this message:

Your contact email is the same as your account - if you can receive emails you should try the password reset form instead.

]]> hstetina on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1063653 Wed, 07 Nov 2012 22:32:18 +0000 hstetina 1063653@http://en.forums.wordpress.com/ domain name and blog are both henrystetina.com

]]> kathrynwp on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1063487 Wed, 07 Nov 2012 19:54:02 +0000 kathrynwp 1063487@http://en.forums.wordpress.com/ Hi there, the best way for us to help you is to fill out the account-recovery form that timethief linked to above:

https://wordpress.com/wp-login.php?action=recovery

Once we have the information we can try to help you recover the account privately. Thanks.

]]> timethief on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1063363 Wed, 07 Nov 2012 18:04:53 +0000 timethief 1063363@http://en.forums.wordpress.com/

Every time I create a new blog, it won't allow me to use my old domain name. My domain name is purchased through godaddy. Any tips on how to use my old domain??

What is the URL of the domain in question please?
What is the URL of the old blog?

]]> timethief on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1063361 Wed, 07 Nov 2012 18:03:35 +0000 timethief 1063361@http://en.forums.wordpress.com/

What would it take for me to create a new blog and use the same domain?

That's not possible. Have you tried what I posted above so you can recover the blog?

]]> hstetina on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1063358 Wed, 07 Nov 2012 18:02:37 +0000 hstetina 1063358@http://en.forums.wordpress.com/ Thank you for your help. I still cannot find how to access my old blog. What would it take for me to create a new blog and use the same domain? Essentially, that is all I want to do. Every time I create a new blog, it won't allow me to use my old domain name. My domain name is purchased through godaddy. Any tips on how to use my old domain??

]]> timethief on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1063328 Wed, 07 Nov 2012 17:28:42 +0000 timethief 1063328@http://en.forums.wordpress.com/ @hstetina
Hi there,
Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

If you aren't successful use the account recovery form:
https://wordpress.com/wp-login.php?action=recovery

There is no phone support here. This is a peer support forum where Volunteers and Staff work cooperatively to deliver WordPress.com support. Volunteers answer most questions and Staff monitor. When Volunteers cannot provide the required support we flag threads for Staff attention.

If you have purchased an upgrade then you can contact Staff directly using this link http://en.support.wordpress.com/contact/ If you have not purchased an upgrade then simply post what you need help with into this thread.

]]> hstetina on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1063320 Wed, 07 Nov 2012 17:20:10 +0000 hstetina 1063320@http://en.forums.wordpress.com/ Who can I contact about troubleshooting my blog. I haven't worked on it for about 2 years and want to get back into it. It is not listed in my account but when I go to setup a new blog, it says that the domain name is already in use. How can I solve this problem?

]]> notawoodpecker on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1062902 Wed, 07 Nov 2012 03:49:27 +0000 notawoodpecker 1062902@http://en.forums.wordpress.com/ There isn't one.

]]> hstetina on "CUstomer Service" http://en.forums.wordpress.com/topic/customer-service-2#post-1062886 Wed, 07 Nov 2012 03:04:18 +0000 hstetina 1062886@http://en.forums.wordpress.com/ What is the phone number to customer service
Blog url: http://stetinagolf.wordpress.com/

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