WordPress.com Forums » Topic: How do I get in touch with someone about billing? http://en.forums.wordpress.com/topic/how-do-i-get-in-touch-with-someone-about-billing WordPress.com Forums » Topic: How do I get in touch with someone about billing? en Sun, 19 May 2013 21:14:25 +0000 http://bbpress.org/?v=1.1-alpha-2539 timethief on "How do I get in touch with someone about billing?" http://en.forums.wordpress.com/topic/how-do-i-get-in-touch-with-someone-about-billing#post-1131327 Wed, 23 Jan 2013 01:45:45 +0000 timethief 1131327@http://en.forums.wordpress.com/ Hooray! That's great news. Best wishes to you.

]]> kellbot on "How do I get in touch with someone about billing?" http://en.forums.wordpress.com/topic/how-do-i-get-in-touch-with-someone-about-billing#post-1131322 Wed, 23 Jan 2013 01:42:41 +0000 kellbot 1131322@http://en.forums.wordpress.com/ Thanks again @timethief, I was able to get in touch with someone via the form you linked, and the issue is now resolved.

]]> kellbot on "How do I get in touch with someone about billing?" http://en.forums.wordpress.com/topic/how-do-i-get-in-touch-with-someone-about-billing#post-1130991 Tue, 22 Jan 2013 21:22:08 +0000 kellbot 1130991@http://en.forums.wordpress.com/ I apologize if my initial post was unclear, but since I used the wordpress.com support form to make the post it only let me select my blog's canonical name (blog.tangledwebb.com) rather than the wordpress subdomain. But the domain expiration is a red herring here.

]]> kellbot on "How do I get in touch with someone about billing?" http://en.forums.wordpress.com/topic/how-do-i-get-in-touch-with-someone-about-billing#post-1130989 Tue, 22 Jan 2013 21:19:04 +0000 kellbot 1130989@http://en.forums.wordpress.com/ I know, thanks. My domain issues are independent of my WordPress.com issues. I just happened to notice when dealing with the nightmare that is domain recovery.

]]> auxclass on "How do I get in touch with someone about billing?" http://en.forums.wordpress.com/topic/how-do-i-get-in-touch-with-someone-about-billing#post-1130976 Tue, 22 Jan 2013 21:13:42 +0000 auxclass 1130976@http://en.forums.wordpress.com/ A whois shows your base domain name tangledwebb.com is in redemption - Expiration Date: 06-dec-2012 - you need to contact your registrar and renew tangledwebb.com before anything will work

]]> kellbot on "How do I get in touch with someone about billing?" http://en.forums.wordpress.com/topic/how-do-i-get-in-touch-with-someone-about-billing#post-1130966 Tue, 22 Jan 2013 21:07:41 +0000 kellbot 1130966@http://en.forums.wordpress.com/ Thanks.

We've got some issues to do with our domain (registered elsewhere) that are way beyond wordpress.com, but going in to make changes brought some other problems to my attention.

I understand that the $100 or so a year we spend doesn't exactly qualify us for drop-everything-and-respond levels of support, but this experience has been pretty frustrating. I deeply regret not self-hosting WordPress like I usually do.

]]> timethief on "How do I get in touch with someone about billing?" http://en.forums.wordpress.com/topic/how-do-i-get-in-touch-with-someone-about-billing#post-1130951 Tue, 22 Jan 2013 21:00:29 +0000 timethief 1130951@http://en.forums.wordpress.com/ @kellbot
tangledwebyarn.wordpress.com
Oh dear, I see it now and I apologize - I'm visually challenged and I missed it. Not to worry as I provided the correct link above for billing queries. It appears you could have allowed a domain mapping upgrade to expire but not to worry about that either as auxclass tagged this thread for Staff assistance when he first replied to you above. If you subscribe to this thread you will be notified when Staff respond.

]]> kellbot on "How do I get in touch with someone about billing?" http://en.forums.wordpress.com/topic/how-do-i-get-in-touch-with-someone-about-billing#post-1130943 Tue, 22 Jan 2013 20:56:54 +0000 kellbot 1130943@http://en.forums.wordpress.com/ @timetheif
huh? I answered his question in my second post. I am indeed familiar with the difference between wordpress.com hosting and wordpress.org's open source software.

I am referring to a wordpress.com hosted blog for which I have paid for upgrades and need to speak to someone regarding my statement.

]]> timethief on "How do I get in touch with someone about billing?" http://en.forums.wordpress.com/topic/how-do-i-get-in-touch-with-someone-about-billing#post-1130936 Tue, 22 Jan 2013 20:53:49 +0000 timethief 1130936@http://en.forums.wordpress.com/ @kellbot
What I posted above applies ONLY to those who do have free hosted WordPress.com blogs. It does not apply t WordPress.ORG installs.

You failed to answer auxclass (an experienced Volunteer) who asked this question above:

Also - what is the address of the base WordPress.COM blog you need help with? That will help people help you

I assume you are indeed referring to a free hosted WordPress.COM blog. If you aren't then we cannot help you here at WordPres.COM.

]]> timethief on "How do I get in touch with someone about billing?" http://en.forums.wordpress.com/topic/how-do-i-get-in-touch-with-someone-about-billing#post-1130926 Tue, 22 Jan 2013 20:49:52 +0000 timethief 1130926@http://en.forums.wordpress.com/ @notawoodpecker
IMNHO your tone is not helpful. May suggest you start using the searchbox and start linking to polite, accurate and helpful comments that other experienced Volunteers have posted to the same questions in the past?

]]> kellbot on "How do I get in touch with someone about billing?" http://en.forums.wordpress.com/topic/how-do-i-get-in-touch-with-someone-about-billing#post-1130924 Tue, 22 Jan 2013 20:49:18 +0000 kellbot 1130924@http://en.forums.wordpress.com/ Thank you so much, timethief.

]]> timethief on "How do I get in touch with someone about billing?" http://en.forums.wordpress.com/topic/how-do-i-get-in-touch-with-someone-about-billing#post-1130919 Tue, 22 Jan 2013 20:48:02 +0000 timethief 1130919@http://en.forums.wordpress.com/ If you wish to contact Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

]]> kellbot on "How do I get in touch with someone about billing?" http://en.forums.wordpress.com/topic/how-do-i-get-in-touch-with-someone-about-billing#post-1130915 Tue, 22 Jan 2013 20:47:07 +0000 kellbot 1130915@http://en.forums.wordpress.com/ That's because I have no interest in discussing my account / billing on a public forum which may or may not even be read by any WordPress.com staff.

]]> notawoodpecker on "How do I get in touch with someone about billing?" http://en.forums.wordpress.com/topic/how-do-i-get-in-touch-with-someone-about-billing#post-1130910 Tue, 22 Jan 2013 20:45:14 +0000 notawoodpecker 1130910@http://en.forums.wordpress.com/

so I guess I'll have to take the issue up with my bank.

You haven't said what 'the issue' is yet, so even if staff looks at this thread they can't do much.

]]> kellbot on "How do I get in touch with someone about billing?" http://en.forums.wordpress.com/topic/how-do-i-get-in-touch-with-someone-about-billing#post-1130905 Tue, 22 Jan 2013 20:43:06 +0000 kellbot 1130905@http://en.forums.wordpress.com/ I've searched high and low and I can't for the life of me figure out how to get in touch with anyone, so I guess I'll have to take the issue up with my bank. Sigh.

]]> kellbot on "How do I get in touch with someone about billing?" http://en.forums.wordpress.com/topic/how-do-i-get-in-touch-with-someone-about-billing#post-1130535 Tue, 22 Jan 2013 15:27:29 +0000 kellbot 1130535@http://en.forums.wordpress.com/ Thanks, I know how to look at my history. I need to talk to an actual human about my billing history, as the self-serve options aren't sufficient.

The base wordpress.com url is tangledwebyarn.wordpress.com, but blog.tangledwebb.com is my canonical URL. Anyone with the ability to see my billing information should be able to pull up the account via either address.

I understand community-based support for free services, but it's frustrating for a paid service.

]]> auxclass on "How do I get in touch with someone about billing?" http://en.forums.wordpress.com/topic/how-do-i-get-in-touch-with-someone-about-billing#post-1130526 Tue, 22 Jan 2013 15:23:05 +0000 auxclass 1130526@http://en.forums.wordpress.com/ You can look at your history at:

Dashboard >> Store >> My Upgrades or Billing History

Maybe that will help - note you need to be logged in as the owner of the upgrades

Also - what is the address of the base WordPress.COM blog you need help with? That will help people help you

]]> tandava108 on "How do I get in touch with someone about billing?" http://en.forums.wordpress.com/topic/how-do-i-get-in-touch-with-someone-about-billing#post-1130505 Tue, 22 Jan 2013 15:05:24 +0000 tandava108 1130505@http://en.forums.wordpress.com/ I don't know - it seems just about impossible to get in touch with someone now. I'll flag this thread for staff attention - hopefully one of them will be able to respond.

]]> kellbot on "How do I get in touch with someone about billing?" http://en.forums.wordpress.com/topic/how-do-i-get-in-touch-with-someone-about-billing#post-1130493 Tue, 22 Jan 2013 14:58:43 +0000 kellbot 1130493@http://en.forums.wordpress.com/ I need to talk to someone about my account / billing, but all I can find is the public support forums. How do I get in touch with someone?

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