WordPress.com Forums » Topic: I need to talk to someone at wordpress http://en.forums.wordpress.com/topic/i-need-to-talk-to-someone-at-wordpress WordPress.com Forums » Topic: I need to talk to someone at wordpress en Sat, 25 May 2013 10:44:28 +0000 http://bbpress.org/?v=1.1-alpha-2539 jenia on "I need to talk to someone at wordpress" http://en.forums.wordpress.com/topic/i-need-to-talk-to-someone-at-wordpress#post-1157988 Wed, 20 Feb 2013 08:39:37 +0000 jenia 1157988@http://en.forums.wordpress.com/ Great, thanks for letting me know!

]]> amytisdale on "I need to talk to someone at wordpress" http://en.forums.wordpress.com/topic/i-need-to-talk-to-someone-at-wordpress#post-1157809 Wed, 20 Feb 2013 02:06:37 +0000 amytisdale 1157809@http://en.forums.wordpress.com/ Hi Jenia -

It looks like everything is good now. All records point to success. Thanks for your help!

]]> jenia on "I need to talk to someone at wordpress" http://en.forums.wordpress.com/topic/i-need-to-talk-to-someone-at-wordpress#post-1156864 Tue, 19 Feb 2013 07:23:54 +0000 jenia 1156864@http://en.forums.wordpress.com/ Hi Shelley, thanks for the heads-up. We have a support article about how to configure the domain's settings so that you can continue receiving emails after you've pointed your domain here: http://en.support.wordpress.com/domains/add-email/

]]> ophelea23 on "I need to talk to someone at wordpress" http://en.forums.wordpress.com/topic/i-need-to-talk-to-someone-at-wordpress#post-1156000 Mon, 18 Feb 2013 16:27:33 +0000 ophelea23 1156000@http://en.forums.wordpress.com/ Hi Jenia -

We are going to do it today or tomorrow. I am working with the current host as they are going to continue to provide email hosting, and since everything needs to be done at the same time I am waiting to hear back from them for when exactly we can transition it and shut the old site down.

shelley

]]> jenia on "I need to talk to someone at wordpress" http://en.forums.wordpress.com/topic/i-need-to-talk-to-someone-at-wordpress#post-1155751 Mon, 18 Feb 2013 10:14:23 +0000 jenia 1155751@http://en.forums.wordpress.com/ @3wisemonks: I sent you a private email regarding your account access, please review and respond when convenient.

]]> jenia on "I need to talk to someone at wordpress" http://en.forums.wordpress.com/topic/i-need-to-talk-to-someone-at-wordpress#post-1155744 Mon, 18 Feb 2013 10:06:05 +0000 jenia 1155744@http://en.forums.wordpress.com/ @amytisdale: I don't see the domain mapping on your account yet, did you have a chance to try adding the domain? Please note that you need to own the domain redwagonorganicfarm.com (that is, have it registered elsewhere) in order to map it to your WordPress.com site.

]]> 3wisemonks on "I need to talk to someone at wordpress" http://en.forums.wordpress.com/topic/i-need-to-talk-to-someone-at-wordpress#post-1155141 Sun, 17 Feb 2013 20:44:10 +0000 3wisemonks 1155141@http://en.forums.wordpress.com/ Hi Jenia, i signed up with an email address of [email redacted] and used my domain name threewisemonks. where i can now not access because the email was false. ive opened a new account with 3wisemonks and need my original domain back which is now on a hold until activated. cant activate it because i put a wrong email .Help what steps should i do now. thanks Brian

]]> amytisdale on "I need to talk to someone at wordpress" http://en.forums.wordpress.com/topic/i-need-to-talk-to-someone-at-wordpress#post-1153492 Fri, 15 Feb 2013 16:40:12 +0000 amytisdale 1153492@http://en.forums.wordpress.com/ Hi Jenia -

This is what I see:
----------------------------

Oh no! redwagonorganicfarm.com is already registered.

If you own this domain you can map it to your site by following the instructions below. If you don’t own this domain, go back and try another domain name.
Map redwagonorganicfarm.com to your site in 3 steps
1 Purchase domain mapping
2 Configure your domain
3 Done!
Before we can map this domain to your site, you’ll need to purchase a domain mapping upgrade. We’ll still host and take care of all that other hard stuff for you.

Would you like to use redwagonorganicfarm.com as your site address for $13.00 a year?

-------------------------------------------

It is still asking me to pay for the mapping even though the bundle included domain mapping, that is why we bought the bundle. I will go ahead and purchase the mapping and then let you know when I do so we can be credited.

]]> jenia on "I need to talk to someone at wordpress" http://en.forums.wordpress.com/topic/i-need-to-talk-to-someone-at-wordpress#post-1153252 Fri, 15 Feb 2013 08:13:31 +0000 jenia 1153252@http://en.forums.wordpress.com/ Hi Shelley, sorry about the inconvenience. I just logged in as you (user @amytisdale) and this is what I see: http://cl.ly/image/1n0q281w1G1Q

Are you not seeing the message that a free domain was included? Here is the direct link where you can map the domain: https://redwagoncsa.wordpress.com/wp-admin/paid-upgrades.php?page=domains

If the bundle credit is still not working for you, please go ahead and purchase the mapping and let me know in this thread, so that I can refund it manually.

]]> amytisdale on "I need to talk to someone at wordpress" http://en.forums.wordpress.com/topic/i-need-to-talk-to-someone-at-wordpress#post-1152760 Thu, 14 Feb 2013 16:18:43 +0000 amytisdale 1152760@http://en.forums.wordpress.com/ Hi jenia -

I am logged in the main account (the purchaser of the bundle) and the domain mapping is still not showing up. We need to resolve this asap we paid for this and we want to launch the site to our URL and we have been sitting here waiting and waiting for this issue to be fixed.

shelley

]]> jenia on "I need to talk to someone at wordpress" http://en.forums.wordpress.com/topic/i-need-to-talk-to-someone-at-wordpress#post-1149376 Mon, 11 Feb 2013 09:56:58 +0000 jenia 1149376@http://en.forums.wordpress.com/ @ophelea23: the Bundle for your blog http://redwagoncsa.wordpress.com/ was purchased by the other admin on that blog. Only the user who purchased the Bundle can use the domain credit. You can ask them to log into their account to map the domain (using the bundle credits). You can also ask them to post into this thread and request that the Bundle upgrade ownership be transferred to you, if you will be managing the upgrades moving forward.

]]> timethief on "I need to talk to someone at wordpress" http://en.forums.wordpress.com/topic/i-need-to-talk-to-someone-at-wordpress#post-1147161 Fri, 08 Feb 2013 19:28:30 +0000 timethief 1147161@http://en.forums.wordpress.com/ Thanks for the updated information. I tagged this thread for Staff support. Please subscribe to it so you are notified when they respond.

]]> ophelea23 on "I need to talk to someone at wordpress" http://en.forums.wordpress.com/topic/i-need-to-talk-to-someone-at-wordpress#post-1147156 Fri, 08 Feb 2013 19:22:13 +0000 ophelea23 1147156@http://en.forums.wordpress.com/ Yes, this is the message I get. Even though it was supposed to be in the bundle.

"Before we can map this domain to your site, you’ll need to purchase a domain mapping upgrade. We’ll still host and take care of all that other hard stuff for you.

Would you like to use redwagonorganicfarm.com as your site address for $13.00 a year?"

]]> timethief on "I need to talk to someone at wordpress" http://en.forums.wordpress.com/topic/i-need-to-talk-to-someone-at-wordpress#post-1147103 Fri, 08 Feb 2013 18:45:21 +0000 timethief 1147103@http://en.forums.wordpress.com/ Thanks for the additional information clarifying that is is a bundle issue. Did you follow these instructions here for using your domain credit? http://en.support.wordpress.com/bundles/#registering-your-domain

]]> ophelea23 on "I need to talk to someone at wordpress" http://en.forums.wordpress.com/topic/i-need-to-talk-to-someone-at-wordpress#post-1147065 Fri, 08 Feb 2013 18:13:42 +0000 ophelea23 1147065@http://en.forums.wordpress.com/ no that isn't the issue, when I click on domain mapping it is asking me to pay $13 as opposed to it being included like it was supposed to be in the value bundle we purchased.

]]> timethief on "I need to talk to someone at wordpress" http://en.forums.wordpress.com/topic/i-need-to-talk-to-someone-at-wordpress#post-1147039 Fri, 08 Feb 2013 17:44:17 +0000 timethief 1147039@http://en.forums.wordpress.com/ Hello there,
Did you set the primary domain and follow the instructions provided? Has 72 hours passed since you did that?

Domain name changes are not instantaneous. they can take between 24 - 72 hours to propagate throughout the internet. Has 72 hours passed since your purchased the domain mapping upgrade, set the primary domain and followed through on all the instructions here?
http://en.support.wordpress.com/domains/
http://en.support.wordpress.com/domains/#setting-the-primary-domain
http://support.wordpress.com/domain-mapping/register-domain/

]]> ophelea23 on "I need to talk to someone at wordpress" http://en.forums.wordpress.com/topic/i-need-to-talk-to-someone-at-wordpress#post-1147036 Fri, 08 Feb 2013 17:42:12 +0000 ophelea23 1147036@http://en.forums.wordpress.com/ our bundle is not working correctly, the domain mapping is not showing up. I need this fixed we PAID for this.

]]>