WordPress.com Forums » Topic: Locked out of upgraded account http://en.forums.wordpress.com/topic/locked-out-of-upgraded-account WordPress.com Forums » Topic: Locked out of upgraded account en Mon, 20 May 2013 13:05:21 +0000 http://bbpress.org/?v=1.1-alpha-2539 smartfranchise on "Locked out of upgraded account" http://en.forums.wordpress.com/topic/locked-out-of-upgraded-account#post-1116225 Tue, 08 Jan 2013 22:21:02 +0000 smartfranchise 1116225@http://en.forums.wordpress.com/ Resolved by changing email addresses associated with the defunct account. That allowed me back into the active one.

]]> smartfranchise on "Locked out of upgraded account" http://en.forums.wordpress.com/topic/locked-out-of-upgraded-account#post-1114190 Mon, 07 Jan 2013 00:34:53 +0000 smartfranchise 1114190@http://en.forums.wordpress.com/ Thank you for your help with the tagging! I will await Staff reply.

]]> timethief on "Locked out of upgraded account" http://en.forums.wordpress.com/topic/locked-out-of-upgraded-account#post-1114187 Mon, 07 Jan 2013 00:32:44 +0000 timethief 1114187@http://en.forums.wordpress.com/

I know it was probably caused by multiple accounts same email address. But up to now worked fine.

That would indeed be the cause and only Staff can sort this now. Please subscribe to this thread, which I have tagged for their attention, so you are notified when Staff espond.

]]> smartfranchise on "Locked out of upgraded account" http://en.forums.wordpress.com/topic/locked-out-of-upgraded-account#post-1114172 Mon, 07 Jan 2013 00:16:58 +0000 smartfranchise 1114172@http://en.forums.wordpress.com/ I have an upgraded account with WP. From the past, I have a wordpress.com account that's not in use (smartfranchise.wordpress.com). But today couldn't log into main account (which hosts (?) familyconversations.com.au), reset password, but turns out what was reset was the defunct account. This is linked to same email as the active one.
Now I can't get into the account I am actually using and paid for, and have mapped domain to.

I know it was probably caused by multiple accounts same email address. But up to now worked fine.

Can't access WP support because can't log into the premium account.

Help would be great! Thanks in advance

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