WordPress.com Forums » Topic: Poor Customer Service and Unclear Directions http://en.forums.wordpress.com/topic/poor-customer-service-and-unclear-directions WordPress.com Forums » Topic: Poor Customer Service and Unclear Directions en Sat, 25 May 2013 22:44:30 +0000 http://bbpress.org/?v=1.1-alpha-2539 raincoaster on "Poor Customer Service and Unclear Directions" http://en.forums.wordpress.com/topic/poor-customer-service-and-unclear-directions#post-1075266 Fri, 23 Nov 2012 03:43:22 +0000 raincoaster 1075266@http://en.forums.wordpress.com/ Ask for a refund from the person you bought the template from; those are for WP.org blogs, and you have a WP.com one.

]]> auxclass on "Poor Customer Service and Unclear Directions" http://en.forums.wordpress.com/topic/poor-customer-service-and-unclear-directions#post-1075226 Fri, 23 Nov 2012 00:35:48 +0000 auxclass 1075226@http://en.forums.wordpress.com/ This will fix your name servers: http://en.support.wordpress.com/domains/domain-management/

Ask for your own refund: Dashboard >> Store >> My Upgrades is I think where the refund button is - you have 30 days so no need to hyperventilate

]]> 86carrots on "Poor Customer Service and Unclear Directions" http://en.forums.wordpress.com/topic/poor-customer-service-and-unclear-directions#post-1075223 Fri, 23 Nov 2012 00:25:21 +0000 86carrots 1075223@http://en.forums.wordpress.com/ I cannot understand this freaking website and how to make it work. I purchased a template from someone and want to upload it. Y'all tell me to get customization for $30 then turns out that you can't upload the template that way. So I wasted $30...and now I have to have my website hosted by GoDaddy. So I upload the template there and they say that my nameservers are not pointed correctly to GoDaddy. I have NO clue what this means and y'all do not have a telephone # to actually help your customers and walk them through this yet you are quick to take money. Poor customer service!

I need the following:

My nameservers to be: ns17.domaincontrol.com and ns18.domaincontrol.com
I need a refund for my $30 customization fee
I need my template to show up on my "wordpress" account.

Do not send me a link to how to do this because I obviously have gone through all of the support pages trying to do this myself and it has failed.

Jennifer

]]>