WordPress.com Forums » Topic: Premium Theme Refund http://en.forums.wordpress.com/topic/premium-theme-refund-4 WordPress.com Forums » Topic: Premium Theme Refund en Thu, 23 May 2013 23:46:37 +0000 http://bbpress.org/?v=1.1-alpha-2539 designsimply on "Premium Theme Refund" http://en.forums.wordpress.com/topic/premium-theme-refund-4#post-715177 Fri, 07 Oct 2011 18:29:22 +0000 designsimply 715177@http://en.forums.wordpress.com/ Oh! And thank you @chrisrudzki for checking out the support docs!

]]> designsimply on "Premium Theme Refund" http://en.forums.wordpress.com/topic/premium-theme-refund-4#post-715176 Fri, 07 Oct 2011 18:28:56 +0000 designsimply 715176@http://en.forums.wordpress.com/ Aha. I think I know where that code lives. I'll check it out. :) Thanks!

]]> ptexecutiveconsulting on "Premium Theme Refund" http://en.forums.wordpress.com/topic/premium-theme-refund-4#post-715168 Fri, 07 Oct 2011 18:24:40 +0000 ptexecutiveconsulting 715168@http://en.forums.wordpress.com/ @chrisrudski Thanks, I appreciate it!

@designsimply Here's where it says Updates...go to Support ---> enter refund in box. Here's what comes up:

I purchased an upgrade but would like my money back. Can I get a refund?

We want you to love everything you do at WordPress.com, so we provide a 30-day refund on all of our upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. You can request a refund yourself directly from the Upgrades section of your Dashboard.

Hope that helps.

]]> chrisrudzki on "Premium Theme Refund" http://en.forums.wordpress.com/topic/premium-theme-refund-4#post-715167 Fri, 07 Oct 2011 18:22:38 +0000 chrisrudzki 715167@http://en.forums.wordpress.com/ I've updated the support doc to reflect that all users might not be able to request a refund directly from the dashboard.

Thanks for pointing this out! :-)

]]> designsimply on "Premium Theme Refund" http://en.forums.wordpress.com/topic/premium-theme-refund-4#post-715164 Fri, 07 Oct 2011 18:20:05 +0000 designsimply 715164@http://en.forums.wordpress.com/ One more quick question, I tried to find where it says "Upgrades" in the instructions. It should say "Store" instead. Could you tell me where you saw it listed wrong? I'd like to update it.

]]> timethief on "Premium Theme Refund" http://en.forums.wordpress.com/topic/premium-theme-refund-4#post-715155 Fri, 07 Oct 2011 18:14:58 +0000 timethief 715155@http://en.forums.wordpress.com/ This thread has been flagged previously for Staff attention so when Staff see this dialog I believe they will address upgrading the support documentation. Not to worry though. As you are requesting a premium theme refund within the 30 day period then you will get it. It may take a week to show up at your end but you will receive it.

]]> chrisrudzki on "Premium Theme Refund" http://en.forums.wordpress.com/topic/premium-theme-refund-4#post-715153 Fri, 07 Oct 2011 18:14:53 +0000 chrisrudzki 715153@http://en.forums.wordpress.com/ @ptexecutiveconsulting:

Your purchase has already been refunded. It may take up to a week for the refund to be reflected on your statement.

Don't hesitate to contact us again if you need anymore help. :-)

]]> ptexecutiveconsulting on "Premium Theme Refund" http://en.forums.wordpress.com/topic/premium-theme-refund-4#post-715147 Fri, 07 Oct 2011 18:07:05 +0000 ptexecutiveconsulting 715147@http://en.forums.wordpress.com/ Yes, there is no refund button in the Store Section of the Dashboard.

]]> timethief on "Premium Theme Refund" http://en.forums.wordpress.com/topic/premium-theme-refund-4#post-715141 Fri, 07 Oct 2011 18:01:56 +0000 timethief 715141@http://en.forums.wordpress.com/ This is what's in the support documentation for refunds for upgrades. Perhaps Staff needs to enhance that entry by providing more detail.

]]> timethief on "Premium Theme Refund" http://en.forums.wordpress.com/topic/premium-theme-refund-4#post-715140 Fri, 07 Oct 2011 17:59:04 +0000 timethief 715140@http://en.forums.wordpress.com/ This is a peer support forum. Here we Volunteers answer support questions. We do not have backend access to blogs and have no role to play when it comes to financial transactions and refunds.

]]> ptexecutiveconsulting on "Premium Theme Refund" http://en.forums.wordpress.com/topic/premium-theme-refund-4#post-715135 Fri, 07 Oct 2011 17:56:25 +0000 ptexecutiveconsulting 715135@http://en.forums.wordpress.com/ Thanks, auxclass. I did send an email to staff, no response yet. It's really frustrating that this is the forum to ask for a refund; I'd suggest changing the answer in your support section so people don't unwittingly search forever for a "Refund" button in their dashboard when there isn't one.

]]> auxclass on "Premium Theme Refund" http://en.forums.wordpress.com/topic/premium-theme-refund-4#post-715014 Fri, 07 Oct 2011 15:32:26 +0000 auxclass 715014@http://en.forums.wordpress.com/ Contact the staff directly: http://en.support.wordpress.com/contact/ - search for anything then page down to the contact form.

The staff is in the process of adding a better "get a refund" feature that will be in your Dashboard but it is not done yet.

I will also tag this for staff attention.

]]> ptexecutiveconsulting on "Premium Theme Refund" http://en.forums.wordpress.com/topic/premium-theme-refund-4#post-714998 Fri, 07 Oct 2011 15:11:31 +0000 ptexecutiveconsulting 714998@http://en.forums.wordpress.com/ I'd like to get a refund on my Premium Theme purchased on September 19, 2011 with Transaction ID 1F725634L9012931Y.

Heads up - unfortunately, the directions on how to do this yourself are incorrect on the site...there is no "Upgrades" link in my dashboard and so I can't "refund myself."

Suggestion box - please make this easier for folks. Thanks!

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