WordPress.com Forums » Topic: Request custom design refund

kathrynwp on "Request custom design refund"

kathrynwp — Mon, 14 Jan 2013 18:49:36 +0000

I've cancelled and refunded your Custom Design upgrade. It can take 1-2 weeks for the refund to be reflected on your account.

If you need anything else, just let us know.

rclarke68 on "Request custom design refund"

rclarke68 — Mon, 14 Jan 2013 08:54:57 +0000

Thanks timethief, I have cancelled auto-renew already, the issue is there is no Cancel button for me to cancel the service and request the refund. Hopefully a staff member will respond - thanks for your flagging it up.

timethief on "Request custom design refund"

timethief — Sun, 13 Jan 2013 20:25:03 +0000

You ought to be able to disable auto-renew here > Dashboard > Store > My Upgrades > Disable auto-renew

WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
http://en.support.wordpress.com/upgrades/#refunds

Note: It takes from 1 - 2 weeks for the refund to be received.

P.S. I tagged this thread for a Staff follow-up.

bmsservices on "Request custom design refund"

bmsservices — Sun, 13 Jan 2013 19:51:27 +0000

Custom design on my site is no longer required. This auto-renewed without my knowledge. I want to cancel custom design and request a refund. When I got to "Store --> My Upgrades" there is no "Cancel" or "Request refund" option. How do I cancel this service and request a refund (it is within 30 days of the auto renewal event).