WordPress.com Forums » Topic: Stats Plugin Stopped Working: API Problem

designsimply on "Stats Plugin Stopped Working: API Problem"

designsimply — Wed, 23 Mar 2011 22:37:11 +0000

All righty. I've checked every site I could find inside this thread (~120 of them) and made sure the permissions are correct (only had to update about 16 of them). If you're still having trouble, then it could be related to something else and you should please contact us at http://en.support.wordpress.com/contact/

designsimply on "Stats Plugin Stopped Working: API Problem"

designsimply — Wed, 23 Mar 2011 12:46:25 +0000

I'd like to address some of your concerns from this thread. If you were seeing errors that said something like "Your WordPress.com account, username is not authorized to view the stats of this blog.” or “You are not a member of this site.” that problem is being caused by a permissions error. The stats are still working, but your account needs to be sorted out. If you contact support, we can fix it manually for each of your sites, but we are also working to find a better global fix for this problem.

The "invalid_signature: The timestamp is too old." error is a different problem where your web server's clock is not set correctly. See http://wordpress.org/support/topic/jetpack-problem-invalid_signature-the-timestamp-is-too-old#post-2010749

Please start a new thread for any other troubles.

We want you to be happy. WordPress.com experiences very little down time overall and I understand when you temporarily lose access to your stats, it's frustrating! I see that you guys really love your stats. :-)

Next, I'm working through all the replies in this ticket. I will make sure if you listed a URL that it gets checked. I will try contacting you via your account if I have questions. And if you see this thread and still need help, please send the error message you are seeing directly to http://en.support.wordpress.com/contact/ and we will take care of it!

dougchap on "Stats Plugin Stopped Working: API Problem"

dougchap — Wed, 23 Mar 2011 08:23:15 +0000

According to Jetpack, I have no stats for today at all. It stopped working with yesterday's crash. I've tried going back to the stas plugin and am still getting "Your WordPress.com account, dougchap is not authorized to view the stats of this blog. "

Any other ideas?

tcyr on "Stats Plugin Stopped Working: API Problem"

tcyr — Wed, 23 Mar 2011 07:59:07 +0000

But I don't have that Jetpack thing in my hosted sites nor I intend to. I have four blogs, two in wordpress.com and two self-hosted. Stats are working in three of them (two in wordpress.com and one self-hosted) but not working in the other. The thing keeps telling me that "Your WordPress.com account, tcyr is not authorized to view the stats of this blog. " and that's all. I just don't know why this happened suddenly. It's a shame 'cause I heavily rely on site stats for some tasks. When I installed this software, I trusted that it was production-ready, but I see it ISN'T! And it's not the side I can control (the code installed in my site which I could modify and fix myself) but something I can't control at all.

And don't tell me the solution is to install that jetpack thing I didn't know about until now, 'cause my other blogs work without jetpack.

timethief on "Stats Plugin Stopped Working: API Problem"

timethief — Wed, 23 Mar 2011 02:46:37 +0000

@danturkette
5 sites! I'm so sorry this happened to you.

danturkette on "Stats Plugin Stopped Working: API Problem"

danturkette — Tue, 22 Mar 2011 21:56:08 +0000

timethief, yeah, yeah... whatever. Jetpack has sucked from inception. They told me to install the latest update, and I did on five sites I run. Now stats do not work on any of them. Emailing support is useless.

I'm going to nuke Jetpack and go back to Google analytics.

timethief on "Stats Plugin Stopped Working: API Problem"

timethief — Tue, 22 Mar 2011 19:12:59 +0000

@jtb917
I hope you understand that the JetPack site and this site are completely separate and that we Volunteers cannot help you here at all. Have you used the links provided and reported your problems to those who can help you?

Having trouble getting off the ground with Jetpack? We’re here to help. Here are some common issues and solutions. http://jetpack.me/support/

... Didn’t see what you need? Still having problems? Contact Support. http://en.support.wordpress.com/contact/?jetpack=needs-service

raincoaster on "Stats Plugin Stopped Working: API Problem"

raincoaster — Tue, 22 Mar 2011 19:04:52 +0000

Is your theme compatible with the latest version of WordPress? The disappearing sidebars sound like a theme incompatibility issue.

jtb917 on "Stats Plugin Stopped Working: API Problem"

jtb917 — Tue, 22 Mar 2011 18:57:37 +0000

"It's my understanding that those who are running the latest version of wordpress.org on their wordpress.org installs who follow instructions and install Jetpack are successful when it comes to having operational stats."

1,000% wrong! I am running the latest version of wp.org and did everything by the instructions and the result was no stats (just a nice blank white page where the stats should be), the disappearance of my right 2 columns on my blog template and the disabling of my WYSIWYG editor. Jetpack is still not ready for prime time and I still have no stats.

timethief on "Stats Plugin Stopped Working: API Problem"

timethief — Tue, 22 Mar 2011 17:24:09 +0000

The answer to your question is found at the links I posted.

Having trouble getting off the ground with Jetpack? We’re here to help. Here are some common issues and solutions. http://jetpack.me/support/

... Didn’t see what you need? Still having problems? Contact Support. http://en.support.wordpress.com/contact/?jetpack=needs-service

tcyr on "Stats Plugin Stopped Working: API Problem"

tcyr — Tue, 22 Mar 2011 17:17:13 +0000

And what about us who have self-hosted sites with the starts automagically not working at all?

timethief on "Stats Plugin Stopped Working: API Problem"

timethief — Tue, 22 Mar 2011 17:07:40 +0000

Bloggers,
We Volunteers answering question on this forum cannot help you with your issues. If you have a wordpress.ORG install and are experiencing trouble with your stats please take note of these:

Having trouble getting off the ground with Jetpack? We’re here to help. Here are some common issues and solutions. http://jetpack.me/support/

... Didn’t see what you need? Still having problems? Contact Support. http://en.support.wordpress.com/contact/?jetpack=needs-service

If you are a wordpress>COM free hosted blogger who is experiencing trouble with your stats please contact Staff directly for assistance. >
http://en.support.wordpress.com/contact/

nalncinfo on "Stats Plugin Stopped Working: API Problem"

nalncinfo — Tue, 22 Mar 2011 17:04:23 +0000

This is ridiculous. While it might be some consolation for a few that there is some success with starting all over and installing jetpack, upgrades, deleting and recreating new wordpress accounts and a new API, deactivating and reactivating all plugins, uninstalling and reinstalling WordPress Stats, etc., etc., I would be much more satisfied with WordPress publishing some news about what the hell is going on.

According to their 'official' statements I have found after much searching, their 'denial of service' attack is over and all is hunky dory. Well, no it is not. Stats have stopped working period for a large percentage of bloggers. I can access my dashboard about 50% of the time and can post new material about 10% of the time.

And is there a single mention of this when one logs onto their wordpress account? NO. NOTHING. NADA. ZERO.

Since there is zero information regarding the cause or mention of expected resolution, we are left to 'guess' whether we should undertake time consuming and pain in the ass alterations to something that worked perfectly fine a week ago. It is more than ironic, and less than basic common sense, that WordPress cannot use a blog to provide current information about the most serious technical issue they have ever had....even if the have to resort to using Blogger to do so.

That said the volunteers who ARE providing some work arounds are to be given our gratitude.

timethief on "Stats Plugin Stopped Working: API Problem"

timethief — Tue, 22 Mar 2011 16:38:24 +0000

Bloggers,
If you have a wordpress.ORG install and are experiencing trouble with your stats please take note of these:

Having trouble getting off the ground with Jetpack? We’re here to help. Here are some common issues and solutions. http://jetpack.me/support/

... Didn’t see what you need? Still having problems? Contact Support. http://en.support.wordpress.com/contact/?jetpack=needs-service

If you are a wordpress>COM free hosted blogger who is experiencing trouble with your stats please contact Staff directly for assistance. >
http://en.support.wordpress.com/contact/

timethief on "Stats Plugin Stopped Working: API Problem"

timethief — Tue, 22 Mar 2011 16:36:09 +0000

@conexionbb
You're welcome. It's my understanding that those who are running the latest version of wordpress.org on their wordpress.org installs who follow instructions and install Jetpack are successful when it comes to having operational stats. All support is provided at the links I posted.

conexionbb on "Stats Plugin Stopped Working: API Problem"

conexionbb — Tue, 22 Mar 2011 16:21:11 +0000

THANK YOU! @timethief

conexionbb on "Stats Plugin Stopped Working: API Problem"

conexionbb — Tue, 22 Mar 2011 16:19:56 +0000

The solution for the WordPress stats: JETPACK PLUGIN. Install it now! My five blogs are working PERFECT.

justjennifer on "Stats Plugin Stopped Working: API Problem"

justjennifer — Tue, 22 Mar 2011 08:53:44 +0000

If you have a self-hosted blog using the WordPress.ORG software and are having trouble with the WordPress Stats PLUGIN, please contact Support directly. http://en.support.wordpress.com/contact/

justjennifer on "Stats Plugin Stopped Working: API Problem"

justjennifer — Tue, 22 Mar 2011 08:49:29 +0000

@iplawincanada-are you talking about a WordPress.com blog or a different blog? Please be clear.

@jtb917 and @fredjoiners-For problems with jetpack, please follow the instructions noted here:

http://en.forums.wordpress.com/topic/stats-plugin-stopped-working-api-problem/page/6?replies=167#post-577285

@tojasonharris-information about jetpack can be found here http://jetpack.me/ . If you (or another admin) on your self-hosted WordPress blog didn't install it, its not the problem you are having.

tojasonharris on "Stats Plugin Stopped Working: API Problem"

tojasonharris — Tue, 22 Mar 2011 08:43:03 +0000

I did not install JetPack knowingly... Is this something I may have installed unknowingly? I don't even know what JetPack is or does. All I know is things are stuffed up.

fredjoiners on "Stats Plugin Stopped Working: API Problem"

fredjoiners — Tue, 22 Mar 2011 08:14:51 +0000

Jetpack and WP Stats are a disaster.
Partial stats, mixed stats, missing stats, slow loading stats page, and to top it all 3 different stats counts.

jtb917 on "Stats Plugin Stopped Working: API Problem"

jtb917 — Tue, 22 Mar 2011 07:51:36 +0000

"My stats are still in and out."

As are mine. Worked for a day and now counting only old pages (more than a year). I installed JetPack and it wiped out my right 2 columns on my theme and my WYSIWYG editor, basically rendering the blog useless. I deleted it and those problems went away but the stats are still screwy.

I will not install Jetpack again until there is some word that the bugs have been fixed. How can something so messed up be released as stable?

iplawincanada on "Stats Plugin Stopped Working: API Problem"

iplawincanada — Tue, 22 Mar 2011 01:24:12 +0000

Is anyone else when they check their wordpress.com dashboard seeing their blog domain name prefixed by www2 instead of www? Just curious whether that is a more universal problem, or just reserved for me.

timethief on "Stats Plugin Stopped Working: API Problem"

timethief — Tue, 22 Mar 2011 00:31:15 +0000

Having trouble getting off the ground with Jetpack? We’re here to help. Here are some common issues and solutions. http://jetpack.me/support/

... Didn’t see what you need? Still having problems? Contact Support. http://en.support.wordpress.com/contact/?jetpack=needs-service

bushnellgardens on "Stats Plugin Stopped Working: API Problem"

bushnellgardens — Tue, 22 Mar 2011 00:24:59 +0000

FYI: I contacted our host and their diagnostics showed that my speed tested ok

bushnellgardens on "Stats Plugin Stopped Working: API Problem"

bushnellgardens — Tue, 22 Mar 2011 00:21:26 +0000

At the same time when our stats stopped working, our website - http://www.bushnellgardens.com - got a lot slower. Are these two problems related?

P.S. I was looking at others' websites linked from this forum and it seemed like their sites were slower as well.

timethief on "Stats Plugin Stopped Working: API Problem"

timethief — Mon, 21 Mar 2011 18:31:34 +0000

Having trouble getting off the ground with Jetpack? We’re here to help. Here are some common issues and solutions. http://jetpack.me/support/

... Didn’t see what you need? Still having problems? Contact Support. http://en.support.wordpress.com/contact/?jetpack=needs-service

drron on "Stats Plugin Stopped Working: API Problem"

drron — Mon, 21 Mar 2011 18:20:49 +0000

I am using Jetpack 1.1.1 and still have the same problem. BTW, the green button actually says: "Connect to WordPress.com" after a preceding message says "Your Jetpack is almost ready - Connect to WordPress.com to enable all features.

I am using MediaTemple, which I selected for self-hosted sites a year and a half ago when they were a big sponsor of WordCamp NYC.

givesuccess on "Stats Plugin Stopped Working: API Problem"

givesuccess — Mon, 21 Mar 2011 18:04:30 +0000

drron on "Stats Plugin Stopped Working: API Problem"

drron — Mon, 21 Mar 2011 16:57:02 +0000

In addition to the Stats problem, I also cannot install Jetpack. After getting part-way through the installation I get a large green button with the work "CONTINUE" on it. When I click the "CONTINUE" button, I get pushed out of the dashboard and I end up on the home page of my self-install blog.

Both problems occurred with BuddyPress installations.