WordPress.com Forums » Topic: Upgrade sale question?

kathrynwp on "Upgrade sale question?"

kathrynwp — Tue, 05 Feb 2013 14:46:48 +0000

Hi Sonia, I'm sorry the current live-chat hours don't work for you.

You can cancel your Business Bundle under Store > My Upgrades. It looks like you've already taken care of that, so just let us know if we can be of further help.

soniadhillonmarty on "Upgrade sale question?"

soniadhillonmarty — Mon, 04 Feb 2013 22:56:36 +0000

I will like to cancel my business bundle as where I am your chat help is open from 11pm to 6am. This does not work for my needs. How can I cancel my subscription?

kathrynwp on "Upgrade sale question?"

kathrynwp — Fri, 01 Feb 2013 18:41:02 +0000

Hi Sonia, I'm sorry you're having trouble getting to the live chat option.

If you log into your WordPress.com dashboard, you should see a live-chat prompt at the bottom right, here:

https://dhillonmarty.wordpress.com/wp-admin/

Screenshot: http://cl.ly/image/3m3I1p433I2V

If you click that you'll be able to type in a question and get live help.

Please let me know if you still have any trouble seeing it.

soniadhillonmarty on "Upgrade sale question?"

soniadhillonmarty — Thu, 31 Jan 2013 23:01:38 +0000

I am sorry to say that I have spent over two days trying to reach this mysterious chat help desk.

raincoaster on "Upgrade sale question?"

raincoaster — Thu, 31 Jan 2013 22:57:16 +0000

Then it should be visible on the Help page, I believe somewhere on the bottom left hand side.

soniadhillonmarty on "Upgrade sale question?"

soniadhillonmarty — Thu, 31 Jan 2013 22:50:45 +0000

yes

raincoaster on "Upgrade sale question?"

raincoaster — Thu, 31 Jan 2013 22:47:12 +0000

Have you purchased the upgrade?

soniadhillonmarty on "Upgrade sale question?"

soniadhillonmarty — Thu, 31 Jan 2013 22:42:31 +0000

Well, how do I reach the chat support?

zandyring on "Upgrade sale question?"

zandyring — Thu, 31 Jan 2013 16:48:07 +0000

Hi there Sonia,

Live chat support is available for the business bundle on US business days, Monday to Friday, 9am to 5pm EST (UTC-5).

You can change your theme whenever you want with any WordPress.com blog. With the business bundle you can switch between any of our 200+ themes, free of additional charge.

I hope that helps! If you plan to be online during those hours, you can get the extra help you need for the install and transfer.

Cheers!

raincoaster on "Upgrade sale question?"

raincoaster — Thu, 31 Jan 2013 04:18:15 +0000

You can only get live chat during business hours.

Yes, you can always change between themes. The business bundle allows you to change between premium themes as well as free ones, I've heard.

soniadhillonmarty on "Upgrade sale question?"

soniadhillonmarty — Thu, 31 Jan 2013 03:44:58 +0000

Under the business bundle, can I change between themes any time?

soniadhillonmarty on "Upgrade sale question?"

soniadhillonmarty — Wed, 30 Jan 2013 23:49:05 +0000

I purchased a business bundle, but I still cannot get to live chat? I could use some chat help to finish the install and transfer.

zandyring on "Upgrade sale question?"

zandyring — Wed, 30 Jan 2013 16:58:02 +0000

Hi there,

Here are some instructions for transferring your blog contents from your WordPress.org blog to a WordPress.com blog:
http://en.support.wordpress.com/moving-a-blog/#moving-from-wordpress-org

You'll want to go to Tools > Export on your WordPress.org blog, and while leaving your site running, go to your new WordPress.com blog and go to Tools > Import > WordPress and upload the XML file. The specific instructions can be found at the link.

To map your existing domain, you'll want to do this:
http://en.support.wordpress.com/domains/map-existing-domain/

Most important to note: WordPress.com doesn't accept incoming domain transfers, so you will have to update your nameservers to point to WordPress.com, and you will need to continue to manage your domain with your current registrar (including renewals).

I hope that's helpful!

soniadhillonmarty on "Upgrade sale question?"

soniadhillonmarty — Wed, 30 Jan 2013 06:57:46 +0000

Sorry to bother. For now I have a site hosted through third party by using wordpress.org. I will like to move it to wordpress.com and upgrade it at the same time so my visitors will see the same http://www.my customdomain.com. How do I go about it?

auxclass on "Upgrade sale question?"

auxclass — Wed, 30 Jan 2013 06:39:31 +0000

Since all upgrades are per blog here you need a blog to buy the upgrades for

your-blog.wordpress.com

Since you are going to be domain mapping the base blog name does not really matter but I would recommend that you pick a blog name that matches or is close to your custom domain name - that will be a bit less confusing since you will log into your-blog.wordpress.com for your blog - but visitors will see your-blog.com

soniadhillonmarty on "Upgrade sale question?"

soniadhillonmarty — Wed, 30 Jan 2013 06:33:39 +0000

Thanks. I am trying to upgrade, but I cannot get to that page.

auxclass on "Upgrade sale question?"

auxclass — Wed, 30 Jan 2013 06:25:15 +0000

Business class gives you direct access to staff help - sorry don't have any more details than that. Business Class is a new upgrade just launched.

The site linked to my name has domain mapping and no ads upgrades - $ 43.-- / year. My needs are simple and the stock themes are fine for me.

My old host charges me $ 60.-- / year for email on two domains - I have several email addresses with the account. My old host is a small local company - their pricing is in line with the large companies for the same package.

The staff checks the forum on a regular basis - most of the questions are answered by unpaid volunteers. When we can't give a full answer or are not sure of something we flag it for the staff to review and help.

soniadhillonmarty on "Upgrade sale question?"

soniadhillonmarty — Wed, 30 Jan 2013 06:13:24 +0000

I also want to go away from being the website admin. How can you get active support from the staff? Many thanks for your guidance.

soniadhillonmarty on "Upgrade sale question?"

soniadhillonmarty — Wed, 30 Jan 2013 06:11:56 +0000

How is it less cost? Which type of upgrade did you select? Thanks.

auxclass on "Upgrade sale question?"

auxclass — Wed, 30 Jan 2013 06:09:06 +0000

I moved in part to get out of being a system admin for my web site - to simplify my life - the staff now takes care of updating the software and many other little details of having a web site - less cost also and a more robust server farm -

soniadhillonmarty on "Upgrade sale question?"

soniadhillonmarty — Wed, 30 Jan 2013 06:05:03 +0000

How can I reach the staff in real time to make the choice on the upgrade. By the way, why did you more. What type of hosting bundle are you using and what do you like about it. Thanks.

auxclass on "Upgrade sale question?"

auxclass — Wed, 30 Jan 2013 05:45:22 +0000

Since the themes are highly modified to run here I would expect that you would need to purchase the theme here - there is no upgrade that will allow you to upload your own theme - I am not staff but I doubt you would get a discount for the old theme

WordPress.COM does not provide email accounts - the number of email address would depend on who you had your email hosted with - Gmail has the ability to do custom email accounts as do many other hosts and services - I have a mapped domain name and my email is hosted with my old host (reduced price over having my site hosted there)

The business bundle is new so I will flag this for the staff's attention

soniadhillonmarty on "Upgrade sale question?"

soniadhillonmarty — Wed, 30 Jan 2013 05:16:53 +0000

the second site is http://www.dhillonmarty.com

soniadhillonmarty on "Upgrade sale question?"

soniadhillonmarty — Wed, 30 Jan 2013 05:15:58 +0000

I currently host my site on another hosting company, and I have a premium theme that is also available in the business bundle. I will like to know how does it work. How to reach sales?
.com versus other wordpress hosting companies. Can I have unlimited email accounts with my domain?