WordPress.com Forums » Topic: upgrade to pro bundle http://en.forums.wordpress.com/topic/upgrade-to-pro-bundle WordPress.com Forums » Topic: upgrade to pro bundle en Thu, 23 May 2013 03:48:33 +0000 http://bbpress.org/?v=1.1-alpha-2539 macmanx on "upgrade to pro bundle" http://en.forums.wordpress.com/topic/upgrade-to-pro-bundle#post-1084389 Mon, 03 Dec 2012 07:43:08 +0000 macmanx 1084389@http://en.forums.wordpress.com/ Ok, I see the problem there.

Please leave the file in place while we look into this.

]]> anelephantcant on "upgrade to pro bundle" http://en.forums.wordpress.com/topic/upgrade-to-pro-bundle#post-1083883 Sun, 02 Dec 2012 12:19:13 +0000 anelephantcant 1083883@http://en.forums.wordpress.com/ The file robot-de-nirio.3gp is now in my media library.
Message reads:
Your uploaded video is encoded incorrectly: we are unable to process it. Please try using a standard format (.avi, .mp4, .m4v, .mov, .wmv, .mpg

Have fun!

]]> macmanx on "upgrade to pro bundle" http://en.forums.wordpress.com/topic/upgrade-to-pro-bundle#post-1082576 Fri, 30 Nov 2012 19:52:09 +0000 macmanx 1082576@http://en.forums.wordpress.com/ Oh goodness, it is listed, I'm sorry!

There might be video codec in there we couldn't process, or the upload may have failed.

The next time it happens, please leave the file in your Media library so we can take a look.

]]> anelephantcant on "upgrade to pro bundle" http://en.forums.wordpress.com/topic/upgrade-to-pro-bundle#post-1082241 Fri, 30 Nov 2012 12:18:44 +0000 anelephantcant 1082241@http://en.forums.wordpress.com/ Thank you for your reply.
It is appreciated.
I was clearly misled by your listing of 3gp as a permissible file type.
Perhaps you might want to make it clearer to those of us who believe the written word exactly which formats of files are in fact usable?
Thank you for the converter and also for the contact details.
I will certainly use them 'next time'!
Cheers

]]> macmanx on "upgrade to pro bundle" http://en.forums.wordpress.com/topic/upgrade-to-pro-bundle#post-1082193 Fri, 30 Nov 2012 09:56:37 +0000 macmanx 1082193@http://en.forums.wordpress.com/ Also, since you paid for an upgrade, I recommend using http://en.support.wordpress.com/contact/ to contact us next time. It's very likely that you'll get a quicker response.

]]> macmanx on "upgrade to pro bundle" http://en.forums.wordpress.com/topic/upgrade-to-pro-bundle#post-1082190 Fri, 30 Nov 2012 09:55:11 +0000 macmanx 1082190@http://en.forums.wordpress.com/ Ah, 3gp is a proprietary format that we can't convert here. Can you export it as a different format?

If not, try this converter to produce an MP4 video: http://www.mirovideoconverter.com

]]> anelephantcant on "upgrade to pro bundle" http://en.forums.wordpress.com/topic/upgrade-to-pro-bundle#post-1082158 Fri, 30 Nov 2012 08:47:42 +0000 anelephantcant 1082158@http://en.forums.wordpress.com/ No, that is a wmv file, it is the 3gp file that doesn't work. But thanks for the reply at least, that is the first in 2 days, I am disappointed in the support so far.

]]> macmanx on "upgrade to pro bundle" http://en.forums.wordpress.com/topic/upgrade-to-pro-bundle#post-1082153 Fri, 30 Nov 2012 08:36:35 +0000 macmanx 1082153@http://en.forums.wordpress.com/ The video titled 1st Day seems to be done processing now.

Is that the video you're referring to?

]]> timethief on "upgrade to pro bundle" http://en.forums.wordpress.com/topic/upgrade-to-pro-bundle#post-1079983 Wed, 28 Nov 2012 07:00:19 +0000 timethief 1079983@http://en.forums.wordpress.com/ This thread is tagged for Staff assistance.

]]> anelephantcant on "upgrade to pro bundle" http://en.forums.wordpress.com/topic/upgrade-to-pro-bundle#post-1079385 Tue, 27 Nov 2012 15:37:23 +0000 anelephantcant 1079385@http://en.forums.wordpress.com/ I have just upgraded, primarily to put videos on my blog.
However when I do upload a video it says 'This video is being processed'.
It never moves from there, and I cannot add it to my blog.
I have to do it via YouTube, which is not why I upgraded.
Ideas?

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