WordPress.com Forums » Topic: Upgrades are still availabe

macmanx on "Upgrades are still availabe"

macmanx — Thu, 22 Nov 2012 21:28:47 +0000

I have canceled and refunded your bundle minus the domain as requested.

Please let us know if you need any further assistance!

bendotdavies on "Upgrades are still availabe"

bendotdavies — Thu, 22 Nov 2012 11:01:17 +0000

Hi macmanx. I am happy to keep the domain address it is just the other stuff that I no longer need as I had made a mistake between wordless.com and wordpress.org. I have now signed up to the later and signed up for external hosting. Many thanks for quick response.

Ben

macmanx on "Upgrades are still availabe"

macmanx — Thu, 22 Nov 2012 09:50:49 +0000

Your bundle included a domain registration.

Unfortunately, we can only refund the domain registration portion within 48 hours.

If you'd like, I can cancel and refund the rest of the bundle for $73.

As for the domain, if we cancel the domain, it can take up to several weeks, and we can't guarantee that your domain will be available to you again once canceled.

If you want to keep using your domain but you don't want to use WordPress.com anymore, you don't have to cancel it.

Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

bendotdavies on "Upgrades are still availabe"

bendotdavies — Wed, 21 Nov 2012 23:02:00 +0000

Many thanks timethief!

timethief on "Upgrades are still availabe"

timethief — Wed, 21 Nov 2012 23:00:34 +0000

I flagged this thread for Staff attention immediately upon entering it and before I posted above. Please subscribe to the RSS Feed in the sidebar of the thread so you know when they post here and what they say.

bendotdavies on "Upgrades are still availabe"

bendotdavies — Wed, 21 Nov 2012 22:53:19 +0000

I have already tried to cancel and then the email that was sent to me requested for me to click here to confirm and it takes me to a page saying "Are You Sure You Want To Do This?" and says "WordPress Failure Notice" at the top of the page. From here there is nowhere else for me to go or anything to click on. Is there anything that can be actioned on your end?

timethief on "Upgrades are still availabe"

timethief — Wed, 21 Nov 2012 22:48:50 +0000

WordPress.com provides a 30-day refund on all of our upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
http://en.support.wordpress.com/upgrades/#refunds
see also http://en.support.wordpress.com/bundles/#canceling-a-bundle

When we create a support ticket by contacting Staff or by flagging a thread here in the forums for their assistance it’s important to understand they have a backlog. They deal with the support tickets and threads with the earliest dates first. So if we contact them more than once on the same issue or bump threads the date moves forward and it takes longer to get help.

bendotdavies on "Upgrades are still availabe"

bendotdavies — Wed, 21 Nov 2012 22:46:20 +0000

This is now the third email that I have written requesting confirmation of my refund. It still appears that the services that I had paid for are still active and I want to make sure that hey have been cancelled so I can concentrate on my wordpress.org site. Please can you confirm to me that this has now been actioned.