WordPress.com Forums » Topic: What does this blog cost? How do I assume payment responsibility? http://en.forums.wordpress.com/topic/what-does-this-blog-cost-how-do-i-assume-payment-responsibility WordPress.com Forums » Topic: What does this blog cost? How do I assume payment responsibility? en Wed, 19 Jun 2013 02:33:45 +0000 http://bbpress.org/?v=1.1-alpha-2539 kathrynwp on "What does this blog cost? How do I assume payment responsibility?" http://en.forums.wordpress.com/topic/what-does-this-blog-cost-how-do-i-assume-payment-responsibility#post-1098091 Tue, 18 Dec 2012 15:00:03 +0000 kathrynwp 1098091@http://en.forums.wordpress.com/ Very glad to hear we could spread a little seasonal cheer - happy holidays to you too!

]]> hkeeler on "What does this blog cost? How do I assume payment responsibility?" http://en.forums.wordpress.com/topic/what-does-this-blog-cost-how-do-i-assume-payment-responsibility#post-1097795 Tue, 18 Dec 2012 00:06:52 +0000 hkeeler 1097795@http://en.forums.wordpress.com/ Thank you Kathryn. That was the most positive 'web issue fix' that I can remember. Happiness well engineered indeed. Happy holidays.

]]> kathrynwp on "What does this blog cost? How do I assume payment responsibility?" http://en.forums.wordpress.com/topic/what-does-this-blog-cost-how-do-i-assume-payment-responsibility#post-1097727 Mon, 17 Dec 2012 23:05:08 +0000 kathrynwp 1097727@http://en.forums.wordpress.com/ My pleasure. :-)

]]> wildpotatobean on "What does this blog cost? How do I assume payment responsibility?" http://en.forums.wordpress.com/topic/what-does-this-blog-cost-how-do-i-assume-payment-responsibility#post-1097726 Mon, 17 Dec 2012 23:04:11 +0000 wildpotatobean 1097726@http://en.forums.wordpress.com/ Thank you so much, you have been very helpful!

]]> kathrynwp on "What does this blog cost? How do I assume payment responsibility?" http://en.forums.wordpress.com/topic/what-does-this-blog-cost-how-do-i-assume-payment-responsibility#post-1097660 Mon, 17 Dec 2012 22:19:29 +0000 kathrynwp 1097660@http://en.forums.wordpress.com/ I've removed the Value Bundle upgrade and issued a $99 refund. It can take 1-2 weeks for a refund to be reflected on your account.

hkeeler can re-purchase a new Value Bundle anytime, under Store.

Just let me know if you need anything else!

]]> wildpotatobean on "What does this blog cost? How do I assume payment responsibility?" http://en.forums.wordpress.com/topic/what-does-this-blog-cost-how-do-i-assume-payment-responsibility#post-1097655 Mon, 17 Dec 2012 22:11:10 +0000 wildpotatobean 1097655@http://en.forums.wordpress.com/ Thanks for getting back to me. It would be great if you could remove the Value Bundle upgrade from the site and issue a refund to me.

Thanks so much!

]]> kathrynwp on "What does this blog cost? How do I assume payment responsibility?" http://en.forums.wordpress.com/topic/what-does-this-blog-cost-how-do-i-assume-payment-responsibility#post-1097624 Mon, 17 Dec 2012 21:52:28 +0000 kathrynwp 1097624@http://en.forums.wordpress.com/ Hi wildpotatobean - I would be glad to issue a refund. In order to do that, I'll need to remove the Value Bundle upgrade from the site. Is it OK if I go ahead and do that? hkeeler will be able to re-purchase a new Value Bundle afterwards.

Otherwise, I could invoice hkeeler for a new Value Bundle first, and once I receive payment, I would just transfer ownership of the Value Bundle upgrade to them.

Just let me know which way you prefer. Thanks!

]]> wildpotatobean on "What does this blog cost? How do I assume payment responsibility?" http://en.forums.wordpress.com/topic/what-does-this-blog-cost-how-do-i-assume-payment-responsibility#post-1097601 Mon, 17 Dec 2012 21:32:29 +0000 wildpotatobean 1097601@http://en.forums.wordpress.com/ Hello this is the original owner. If possible could I please get a refund on the automatic upgrade that was deducted from my credit card after the blog was transferred to the new owner?

Thank you!

]]> kathrynwp on "What does this blog cost? How do I assume payment responsibility?" http://en.forums.wordpress.com/topic/what-does-this-blog-cost-how-do-i-assume-payment-responsibility#post-1097195 Mon, 17 Dec 2012 16:11:16 +0000 kathrynwp 1097195@http://en.forums.wordpress.com/ Hi there, I'm very sorry about this. Blog ownership and ownership of upgrades are treated as separate things in our system, so that someone can own a blog but an upgrade can be paid for by a different user.

Could you please have the upgrade owner log in and post a message in this thread, giving us permission for any upgrades on the account to be transferred to you?

If you like, we could also send you an invoice for the bundle so you can pay for it, and then issue a refund to the original upgrade owner.

]]> hkeeler on "What does this blog cost? How do I assume payment responsibility?" http://en.forums.wordpress.com/topic/what-does-this-blog-cost-how-do-i-assume-payment-responsibility#post-1095652 Sat, 15 Dec 2012 04:57:19 +0000 hkeeler 1095652@http://en.forums.wordpress.com/ Thank you Raincoaster.

]]> raincoaster on "What does this blog cost? How do I assume payment responsibility?" http://en.forums.wordpress.com/topic/what-does-this-blog-cost-how-do-i-assume-payment-responsibility#post-1095637 Sat, 15 Dec 2012 04:05:44 +0000 raincoaster 1095637@http://en.forums.wordpress.com/ I've flagged this thread for staff attention. That's all we can do at this point. This is an ongoing problem.

]]> hkeeler on "What does this blog cost? How do I assume payment responsibility?" http://en.forums.wordpress.com/topic/what-does-this-blog-cost-how-do-i-assume-payment-responsibility#post-1095628 Sat, 15 Dec 2012 03:44:38 +0000 hkeeler 1095628@http://en.forums.wordpress.com/ Despite her efforts to transfer 'ownership' -as it were- to me, she was auto-billed to what appears to be an upgrade. Frankly when she transferred the blog to me I expected to be presented with options and asked for credit card info etc. which would allow me know what costs what and what I'm in for. Unfortunately she was billed for another year. Here is the correspondence that she just received. Looks like really bad timing in that I was unable to sort it out before her billing was activated. Thoughts?

Dear User,
The following WordPress.com upgrade was purchased or renewed successfully:
Item: WordPress Value Bundle for http://civicagriculture.wordpress.com
Cost: $99.00

]]> raincoaster on "What does this blog cost? How do I assume payment responsibility?" http://en.forums.wordpress.com/topic/what-does-this-blog-cost-how-do-i-assume-payment-responsibility#post-1095619 Sat, 15 Dec 2012 03:25:00 +0000 raincoaster 1095619@http://en.forums.wordpress.com/ What did they get billed for?

]]> hkeeler on "What does this blog cost? How do I assume payment responsibility?" http://en.forums.wordpress.com/topic/what-does-this-blog-cost-how-do-i-assume-payment-responsibility#post-1095570 Sat, 15 Dec 2012 01:58:10 +0000 hkeeler 1095570@http://en.forums.wordpress.com/ Unfortunately, just as I was afraid of has happened. Even though I see no instructions for changing payment responsibility, WordPress has just billed the person who transferred the blog to me. This is either a coincidence or it was triggered by the transfer. Clearly she should not be billed, as she no longer has any connection to this blog. How do I fix this?

]]> raincoaster on "What does this blog cost? How do I assume payment responsibility?" http://en.forums.wordpress.com/topic/what-does-this-blog-cost-how-do-i-assume-payment-responsibility#post-1095448 Fri, 14 Dec 2012 22:44:50 +0000 raincoaster 1095448@http://en.forums.wordpress.com/ It doesn't appear to have any upgrades at all. Can you see anything under the dashboard Store page?

]]> hkeeler on "What does this blog cost? How do I assume payment responsibility?" http://en.forums.wordpress.com/topic/what-does-this-blog-cost-how-do-i-assume-payment-responsibility#post-1095414 Fri, 14 Dec 2012 22:10:54 +0000 hkeeler 1095414@http://en.forums.wordpress.com/ I have just had this blog transferred to me. I do not know the terms of billing and want to be sure that the responsibility of payment has transferred as well. Can you advise?

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