WordPress.com Forums » Topic: For Bell Canada Customers Wordpress.com too slow to respond? http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond WordPress.com Forums » Topic: For Bell Canada Customers Wordpress.com too slow to respond? en Sun, 19 May 2013 05:00:13 +0000 http://bbpress.org/?v=1.1-alpha-2539 barry on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-173820 Sat, 08 Mar 2008 01:09:15 +0000 barry 173820@http://en.forums.wordpress.com/ Based on the traceroutes we have received from various users and the information we have received from our upstream provider, Bell Cananda is routing traffic destined to one of our IP blocks in a loop. The traffic is not being correctly routed out of the Bell network. This is likely a simple configuration error on their end and may or may not affect their routing of traffic to other IP blocks/websites. Our upstream provider has contacted their Network Operations Center and informed them of the problem, but as Bell Canada customers, it would also probably be helpful if you contact them as well. Unfortunately, since the configuration error is not within our network, there is nothing we can do to fix the problem. As a temporary workaround, I have routed the majority of blog traffic around the problem area for the time being.

]]> universalgeni on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-173811 Sat, 08 Mar 2008 00:54:09 +0000 universalgeni 173811@http://en.forums.wordpress.com/ I wonder if Blogger wouldn't have the same issue? Do we know that they don't? They might as well have exactly identical problems...

]]> computerfella on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-173805 Sat, 08 Mar 2008 00:48:33 +0000 computerfella 173805@http://en.forums.wordpress.com/ Foolswisdom, I did not realize you are Canadian, nor did I realize staff was working directly on the problem. I appologize for the frustated rant. I prefer wordpress to blogger and hope you are able to get the problem resolved. I've been able to get in to this forum using a proxy which for reasons I am not familiar with, has allowed fast access. Of course I can't ask readers to use a proxy but will wait and see how you make out. Good luck.

]]> raincoaster on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-173789 Sat, 08 Mar 2008 00:20:53 +0000 raincoaster 173789@http://en.forums.wordpress.com/ Ah, thanks for changing the title. Now the complaints I've been getting from readers make sense. Any ETA on the solution?

]]> lloydbudd on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-173779 Sat, 08 Mar 2008 00:04:04 +0000 lloydbudd 173779@http://en.forums.wordpress.com/ computerfella, you do realize that I'm Canadian and in Canada?

Encouraging you to pursue the issue wasn't saying that we weren't pursuing it, but the reality is, as I suggested before, they are even less likely to listen to us.

I try to remember not to vent my frustration in the people that will listen and join me in a conversation.

The issue came to a head last night when we finally identified a routing issue between Bell Canada and one of the IP blocks assigned to us in one of our datacenters in Texas. We have currently routed traffic around the problem area and are working with our provider and Bell Canada to resolve the routing issue.

]]> computerfella on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-173690 Fri, 07 Mar 2008 20:00:48 +0000 computerfella 173690@http://en.forums.wordpress.com/ I give up. I've moved over to blogger. The last time I tried to get to my blog on WordPress I kept getting the following error:

504 Gateway Timeout
The following error occurred: [code=GATEWAY_TIMEOUT] A gateway timeout occurred. The server is unreachable. Retry the request.
Could not open error file

I think it is ridiculous for WordPress tech staff to ask the Canadian customers to solve the problem. WordPress should get off its backside and contact Bell and resolve the issue. If it was folks in the U.S. they would move fast. But they are saying the Canadians are a minority and to H**l with them. Goodbye.

]]> dogofwars on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-173247 Thu, 06 Mar 2008 18:14:40 +0000 dogofwars 173247@http://en.forums.wordpress.com/ Wish I could help better. Have you called their department of complain, I know that sometime thing are borderline and they can't do anything but if you call their department of complain they can do some investigation or again you can go at dslreports.com they have their own section, here is the link http://www.dslreports.com/forum/sympatdirect

]]> jameserello on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-173051 Thu, 06 Mar 2008 05:23:58 +0000 jameserello 173051@http://en.forums.wordpress.com/ I've had the same exact problem myself - I've been fighting with my podcast upload for over two hours and after eleven attempts I finally managed to upload my .mp3 file and checked to make sure I didn't destroy my RSS feed. I don't know if we could blame this on blackouts at remote locations due to the weather (a violent storm swept across the U. S. this week) so whether this is a valid guess or not may be the reason. The fact that it my access speeds are now normal after hours of slowness is strange.

It's now almost 12:30 am EST and service has been normal for over twenty-five minutes.

]]> dhamilton on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-173045 Thu, 06 Mar 2008 04:20:34 +0000 dhamilton 173045@http://en.forums.wordpress.com/ My wordpress.com blog is now having this problem.

]]> bongocelebrity on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-173040 Thu, 06 Mar 2008 04:09:53 +0000 bongocelebrity 173040@http://en.forums.wordpress.com/ tellyworth,
I have noticed a very slight increase,I mean very slight,in the loading speed when I tried to log in using https url for my blog admin panel.Does that mean anything new?

dogofwars,
I am not using any of the RSS feed you mentioned.

]]> bongocelebrity on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-173039 Thu, 06 Mar 2008 04:09:03 +0000 bongocelebrity 173039@http://en.forums.wordpress.com/ tellyworth,
I have noticed a very slight increase,I mean very slight,in the loading speed when I tried to log in using https url for my blog admin panel.Does that mean anything new?

dogofwars,
I am not using any of the RSS feed you mentioned.

]]> dogofwars on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-172962 Wed, 05 Mar 2008 23:05:37 +0000 dogofwars 172962@http://en.forums.wordpress.com/ Are you using RSS feed type like Torrent protocol, this could have impact as Bell is filtering Torrent like protocol and may by mistake filtering the RSS feed since RSS as I said is similar to Torrent protocol because of it's header in each packet sent. Also there is some blog, gateway, e-mail server you name it that are blocking Sympatico's IPs because of spam abuse from few of Sympatico members etc.. and your server may be filtering some Sympatico IPs range to some degree but not all the way.

]]> tellyworth on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-172932 Wed, 05 Mar 2008 20:08:46 +0000 tellyworth 172932@http://en.forums.wordpress.com/ Did your ISP guys know anything about the proxy servers at 67.69.254.243-245? We have no way of knowing who owns them (other than that they're somewhere on the bell.ca network) or why they are broken.

One thing you can try: instead of http://yourblog.wordpress.com/wp-admin/, visit https://yourblog.wordpress.com/wp-admin/. You'll get a certificate expiry message (our cert authority still has not delivered the new certificate unfortunately), but you should be able to click to ignore it. Is it still slow when you're visiting https urls?

"only" wordpress.com means "only" several hundred servers in some of the biggest data centers in the US.

]]> bongocelebrity on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-172920 Wed, 05 Mar 2008 19:23:34 +0000 bongocelebrity 172920@http://en.forums.wordpress.com/ To me it looks like its only wordpress.com.May be I have not tried to access the "other" websites that others are having similar difficulties to access.I am now pushing them to release to me the report which indicates the kind of tests they have run.But would you be able to share the kind of tests you guys have done as well?Only if these two parts could talk!

]]> lloydbudd on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-172886 Wed, 05 Mar 2008 18:06:02 +0000 lloydbudd 172886@http://en.forums.wordpress.com/ Others have reported that it isn't just WordPress.com, and the traceroute data that was posted looks fine. The reports have been specific to their network.

Can they share what "all types of test" they run are and the results?

]]> bongocelebrity on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-172860 Wed, 05 Mar 2008 16:49:27 +0000 bongocelebrity 172860@http://en.forums.wordpress.com/ foolswisdom
Yesterday I had a long conversation with my ISP guys.They say they have done all types of tests and can not see any problem on their side.I know this now sounds like a repetition but they have asked me a question that I couldn't answer.They say why would they have a problem with just one website?(its true that only WP does not work properly).Every other websites works just fine..very fast actually.

Moreover,opening http://www.wordpress.com front page is as fast as usual.The problem starts when I have logged in and trying to work on the admin panel.Does that tell us something else?Could it be a problem with your IP arrangements or?Please help and if possible assign someone to have a look at this issue again.

]]> lloydbudd on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-172519 Tue, 04 Mar 2008 16:55:59 +0000 lloydbudd 172519@http://en.forums.wordpress.com/ Well, I don't see other options. We may be one of the most popular destination on the net, but it is still only their customers that have any chance of influencing them. Any one have a friend of a friend that works in a related area?

They are welcome to phone me at 250-885-1744, but email to [email redacted] for such a technically complex issue is preferred.

]]> bongocelebrity on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-172372 Tue, 04 Mar 2008 00:19:24 +0000 bongocelebrity 172372@http://en.forums.wordpress.com/ foolswisdom,
That is a hell of a challenge.On which number can they contact you?

]]> lloydbudd on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-172330 Mon, 03 Mar 2008 21:39:29 +0000 lloydbudd 172330@http://en.forums.wordpress.com/ The 1st step is that they confirm that can reproduce the problem. If you can get them to do that, try and get them to get an engineer in contact with us, and we can take it from there.

]]> bongocelebrity on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-172309 Mon, 03 Mar 2008 19:58:54 +0000 bongocelebrity 172309@http://en.forums.wordpress.com/ tellyworth
Just like computerfella,I have been working tirelessly with my ISP people.Surprisingly,they also seems to be left with no ideas about this problem.They say,after doing tests and tests,they can't see or figure out any problems at their end!

Now since this is affecting lots of wp users from Canada(using bell canada) and since some of us do not have a wide expertise on how these stuffs works,can you(and your team) try to work with Bell Canada to resolve the issue at hand?Is that possible?It has been a week already and we don't seem to be going nowhere with this.I can't even call this frustration anymore.I gotta look for another word in my dictionary to explain how this whole thing feel.

]]> tellyworth on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-172042 Sun, 02 Mar 2008 23:46:52 +0000 tellyworth 172042@http://en.forums.wordpress.com/ There's no way to use an IP address to access a WordPress.com blog because the server won't know which one of our 2.5 million blogs you're trying to reach.

Layered Tech is one of several data centers we use.

]]> computerfella on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-172037 Sun, 02 Mar 2008 23:34:35 +0000 computerfella 172037@http://en.forums.wordpress.com/ I just went to the following "layered tech' servers which I presume are your servers.
72.233.2.5 and
72.232.101.42.The last one took me to the wordpress.com/signup/?new=72

The first number took me to http://allthingsd.com/72 which is a word press page called All things digital.

The 72.232.101.42 is close. I sure hope there is a way to us a direct ip address to get around this problem.

Fun eh?

]]> tellyworth on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-172028 Sun, 02 Mar 2008 23:19:20 +0000 tellyworth 172028@http://en.forums.wordpress.com/ WordPress.com has hundreds of IP addresses. There is no primary server - requests for wpcom blogs are randomly distributed across hundreds of servers. Using an IP address won't work because the servers won't know which blog you're trying to view.

I think it probably is related to DNS, but the failure seems to happen at the proxy server. Changing something at your end (or our end) won't fix the broken proxy.

]]> computerfella on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-172027 Sun, 02 Mar 2008 23:12:43 +0000 computerfella 172027@http://en.forums.wordpress.com/ I wonder if Bell is having a dns server problem with it not finding wordpress.com on its primary server and forcing it to go elsewhere to figure out the address? Do you have the ip number for us to use instead of the http://www.wordpress.com?

]]> tellyworth on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/3#post-172005 Sun, 02 Mar 2008 21:45:47 +0000 tellyworth 172005@http://en.forums.wordpress.com/ computerfella: WordPress.com runs on hundreds of servers in several redundant data centers across the USA.

]]> computerfella on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/2#post-171975 Sun, 02 Mar 2008 19:15:50 +0000 computerfella 171975@http://en.forums.wordpress.com/ Tellyworth: Where is WordPress located geographically? I wonder if Bell uses different servers for different locations, ie., Europe vs North America.

]]> bongocelebrity on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/2#post-171857 Sun, 02 Mar 2008 05:11:50 +0000 bongocelebrity 171857@http://en.forums.wordpress.com/ tellyworth,
Thanks for the tech-tips.I will try to update them with the IP information you have given me.Thanks

]]> tellyworth on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/2#post-171781 Sat, 01 Mar 2008 22:18:22 +0000 tellyworth 171781@http://en.forums.wordpress.com/ bongocelebrity: I don't think the traceroute results will help because they don't include the proxy server. Traceroute doesn't necessarily follow the same path as web traffic. The traceroute posted earlier here looks perfectly normal and shows no evidence of a problem.

The common point of failure appears to be a proxy server at 67.69.254.243, 67.69.254.244, 67.69.254.245. That IP range is owned by Bell Canada. It's quite unusual for an upstream ISP to proxy their client ISP's web traffic so I don't know why it would affect several retail ISPs.

I can see that your last forum post came from a Rogers IP address. In all other posts on this thread your IP address has appeared to be one of the 67.69 addresses listed above. Same for the other Canadians here.

]]> bongocelebrity on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/2#post-171771 Sat, 01 Mar 2008 21:47:57 +0000 bongocelebrity 171771@http://en.forums.wordpress.com/ I now want to agree with WP support guys that there is something happening somewhere with Bell sympatico.I am using a friend's connection today.He uses Rogers as her ISP..guess what?WP works very fine from this connection.I sent the traceroute results to bell canada..I hope to hear from them today.Something weird if not fishy must be going on somewhere.

]]> ajnewman on "For Bell Canada Customers WordPress.com too slow to respond?" http://en.forums.wordpress.com/topic/wordpresscom-too-slow-to-respond/page/2#post-171729 Sat, 01 Mar 2008 18:10:54 +0000 ajnewman 171729@http://en.forums.wordpress.com/ tellyworth, just as an update, I have heard back from Bell Sympatico. They claim that there is no issue with their proxy servers at any of the IP addresses that were indicated in this topic. They are pointing the finger back to WordPress. I swear it must be in their script over there (insert name after "there is no problem on our side, the issue must be with...").

I'm open to suggestions... pretty obvious I'll get nowhere with Bell until I can call an inside contact next week to stir the pot enough to make a few people jump.

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