WordPress.com Forums » Topic: you keep ignoring me http://en.forums.wordpress.com/topic/you-keep-ignoring-me WordPress.com Forums » Topic: you keep ignoring me en Wed, 22 May 2013 04:33:27 +0000 http://bbpress.org/?v=1.1-alpha-2539 1tess on "you keep ignoring me" http://en.forums.wordpress.com/topic/you-keep-ignoring-me#post-822616 Sun, 19 Feb 2012 16:08:57 +0000 1tess 822616@http://en.forums.wordpress.com/ The key answer to the OP's question has been answered:

  • If one has a problem with a paid upgrade, including the need for a refund or the need to correct a mistake, then one must contact support to put in a support ticket.
    http://en.support.wordpress.com/contact/
  • wait for an answer
  • meanwhile check email spam filter (just in case)
  • note: don't repeatedly send support tickets because that moves your answer farther down the queue
  • volunteers in the forums can neither make refunds on upgrades nor ameliorate "shoddy" service

All that said, I'll close this topic because that is all that can be done here.

]]> davidderrick on "you keep ignoring me" http://en.forums.wordpress.com/topic/you-keep-ignoring-me#post-822600 Sun, 19 Feb 2012 15:29:38 +0000 davidderrick 822600@http://en.forums.wordpress.com/ Well, in my experience, asking sensible stuff that is not relevant on the forums, not.

]]> justpi on "you keep ignoring me" http://en.forums.wordpress.com/topic/you-keep-ignoring-me#post-822594 Sun, 19 Feb 2012 15:08:41 +0000 justpi 822594@http://en.forums.wordpress.com/ @davidderrick:

if you use the Support form, you are unlikely to get a reply. That's a statistical fact.

a) A reply to a privately sent mail will take longer than a reply to a ticket submitted via the Support contact form.
b) How many users do you have "statistics" for? In my experience you always get a reply, just not as fast as you used to.

]]> 1tess on "you keep ignoring me" http://en.forums.wordpress.com/topic/you-keep-ignoring-me#post-822550 Sun, 19 Feb 2012 13:20:30 +0000 1tess 822550@http://en.forums.wordpress.com/ @joewade

As justpi noted, you must contact Support for a refund. We volunteers cannot help you.
http://en.support.wordpress.com/contact/

If you have already done so but have not yet received a reply, check the spam folder on your email—sometimes messages are mistakenly spammed.

]]> 1tess on "you keep ignoring me" http://en.forums.wordpress.com/topic/you-keep-ignoring-me#post-822549 Sun, 19 Feb 2012 13:16:59 +0000 1tess 822549@http://en.forums.wordpress.com/ @davidderrick

If you have a problem with an upgrade you've purchased, then please contact Support directly: http://en.support.wordpress.com/contact/

]]> 1tess on "you keep ignoring me" http://en.forums.wordpress.com/topic/you-keep-ignoring-me#post-822548 Sun, 19 Feb 2012 13:14:16 +0000 1tess 822548@http://en.forums.wordpress.com/ @raincoaster,

I (politely) spammed your (humorous but) unnecessary $20 comment.

]]> raincoaster on "you keep ignoring me" http://en.forums.wordpress.com/topic/you-keep-ignoring-me#post-822509 Sun, 19 Feb 2012 10:22:40 +0000 raincoaster 822509@http://en.forums.wordpress.com/ If you have a problem with an upgrade you've paid for, say that.

]]> davidderrick on "you keep ignoring me" http://en.forums.wordpress.com/topic/you-keep-ignoring-me#post-822503 Sun, 19 Feb 2012 10:13:47 +0000 davidderrick 822503@http://en.forums.wordpress.com/ I pay and I don't. What I am I doing wrong?! Should I identify myself in some way?

]]> raincoaster on "you keep ignoring me" http://en.forums.wordpress.com/topic/you-keep-ignoring-me#post-822484 Sun, 19 Feb 2012 09:20:14 +0000 raincoaster 822484@http://en.forums.wordpress.com/ You missed the detail that he paid. If you pay, you get staff attention.

]]> davidderrick on "you keep ignoring me" http://en.forums.wordpress.com/topic/you-keep-ignoring-me#post-822482 Sun, 19 Feb 2012 09:02:32 +0000 davidderrick 822482@http://en.forums.wordpress.com/ But if you use the Support form, you are unlikely to get a reply. That's a statistical fact.

]]> raincoaster on "you keep ignoring me" http://en.forums.wordpress.com/topic/you-keep-ignoring-me#post-822445 Sun, 19 Feb 2012 06:57:27 +0000 raincoaster 822445@http://en.forums.wordpress.com/ You didn't email me. Next time enclose a twenty dollar bill.

]]> justpi on "you keep ignoring me" http://en.forums.wordpress.com/topic/you-keep-ignoring-me#post-822442 Sun, 19 Feb 2012 06:40:20 +0000 justpi 822442@http://en.forums.wordpress.com/ Hi,
This is a peer-to-peer support forum: you're mostly talking to experienced fellow bloggers volunteering, not to WP representatives.

The preferred route for contacting WP staff is the Support contact form:
http://en.support.wordpress.com/contact/
Before contacting them this way, check your spam folder.

]]> joewade on "you keep ignoring me" http://en.forums.wordpress.com/topic/you-keep-ignoring-me#post-822440 Sun, 19 Feb 2012 06:29:10 +0000 joewade 822440@http://en.forums.wordpress.com/ I emailed you. I paid for a package on the wrong website ten days ago. I bought the exact same package for the other website. I want the other package removed and my money credited to my card. Why don't you have a customer support number? I thought this was the good company, the professional one.

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