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403 error when submitting account recovery page

  1. khennesseybroken
    Member

    Hi, I stupidly fouled up my Google Authenticator app and have lost the ability to do 2-step verification.

    I have tried the Account Recovery page (http://en.wordpress.com/wp-login.php?action=recovery) several times but get a "403 Forbidden" error when I submit the page.

    My account id is khennessey. This account is a dummy for the purpose of submitting this request.

    The blog I need help with is dummy1236.wordpress.com.

  2. I'll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  3. khennesseybroken
    Member

    OK, I've subscribed. Thanks.

  4. Hi khennesseybroken,

    Please go to https://en.wordpress.com/wp-login.php?action=lostpassword and select "Need more help" and you should be able to submit the form.

    It looks like we have a broken page somewhere as well. Can you let me know where you found that link?

  5. khennesseybroken
    Member

    Huh. I followed your instructions from a different computer and it worked. My form has been submitted.

    The link I posted is the link one gets when one clicks "Need more help" on the page to which you linked. I don't know why submitting that form gets a 403 error from one PC and works on another.

  6. Hi again,

    I'm not sure why would have gotten a link with http:// rather than https:// but that's why the old one didn't work. At any rate, I'm glad you were able to use the link, and I hope you are able to sort things out with your other account.

  7. khennesseybroken
    Member

    Nope, I'm still waiting for a reply to the form I submitted yesterday. Still can't login until someone turns off my 2-step verification.

  8. We receive a large number of account recovery tickets, and we address each one in the order received. We appreciate your patience. Someone should be in touch soon.

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