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Account recovery mobile number - do we include the initial "0"

  1. Usually when you specify a UK number in international format you drop the initial zero, so the fictitious number 01234 567890 would be written as +44 1274 567890. However the layout of the settings page shows two fields; Country and Mobile Phone Number. The "country" dropdown has values like "(+44) United Kingdom".

    It is not clear whether the phone number field should include the initial zero or not; and the validation allows either to be entered. There is also no facility to send a test message.

    Should I include the initial zero in the phone number field?

    The blog I need help with is western-hindu.org.

  2. Hi there - you do not need to add the 0.

    We use Twilio for our SMS account-recovery system, and according to them:

    A number such as 020 7183 8750 in the UK would be formatted as +44 20 7183 8750.

    Just let us know if you have any other questions.

  3. Thanks, that's what I thought. Perhaps it would be clearer if the page said "include the area code but omit the leading zero", or that this was explained on the support page!

  4. Good idea - I've updated the support document as you suggested!

  5. Thanks, You have been very helpful.

    I will flag this as resolved

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