Need help? Check out our Support site, then


WordPress.com Forums » Support

Account recovery mobile number - do we include the initial "0"

  1. tandava108
    Member

    Usually when you specify a UK number in international format you drop the initial zero, so the fictitious number 01234 567890 would be written as +44 1274 567890. However the layout of the settings page shows two fields; Country and Mobile Phone Number. The "country" dropdown has values like "(+44) United Kingdom".

    It is not clear whether the phone number field should include the initial zero or not; and the validation allows either to be entered. There is also no facility to send a test message.

    Should I include the initial zero in the phone number field?

    The blog I need help with is western-hindu.org.

  2. kathrynwp
    Happiness Engineer

    Hi there - you do not need to add the 0.

    We use Twilio for our SMS account-recovery system, and according to them:

    A number such as 020 7183 8750 in the UK would be formatted as +44 20 7183 8750.

    Just let us know if you have any other questions.

  3. tandava108
    Member

    Thanks, that's what I thought. Perhaps it would be clearer if the page said "include the area code but omit the leading zero", or that this was explained on the support page!

  4. kathrynwp
    Happiness Engineer

    Good idea - I've updated the support document as you suggested!

  5. tandava108
    Member

    Thanks, You have been very helpful.

    I will flag this as resolved

Topic Closed

This topic has been closed to new replies.

About this Topic

Tags