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Audio Files, Paid upgrade doesn't work

  1. Hello,
    I accidentaly posted about this problem in a thread marked RESOLVED and I am hoping that is why I haven't been able to get this issue resolved yet.

    The new audio player is great. If you have MP3 files hosted elsewhere, it works like a charm.

    I have .wav files. The paid upgrade allows for me to use wav files instead of mp3 files. I am very happy about being able to use wav files. It saves me many steps. I paid right away.

    I have two problems with this:
    1. When I upload a .wav file to WP and leave it formatted as WP uploads it (live link) it will only play the first section of the clip. I have tried many different clips and this happens on all of them.
    2. When it plays this first few seconds of the clip, it leaves my blog and goes to my media player. (not what I am looking for)

    In an attempt to figure out what is causing this problem, I just tried uploading a mp3 file and had the same result.

    Now, if I upload an mp3 to WP and I edit the upload to be in the new audio player format [ audio http://www.yourfilename.mp3%5D, it does work properly. However, if I do the same with a .wav file, it gets stuck in buffering forever.

    I posted all three of these situations in one entry on my blog just now. The code for the uploaded and converted to new audio player format entries is exactly the same aside from the extension (.mp3 or .wav).

    I contacted support over a week ago and haven't heard back. Perhaps their response hit my trash folder as spam. Does anyone have the support email address so that I can do a search?

    I am using Firefox as my browser.
    Thanks for any insight you can offer.

  2. So, have you uploaded it as a .wav file and then deliberately broken the link in the visual editor?

  3. I just went to my test post, clicked on the uploded .wav file and clicked on the break a link icon. Now, it just shows as checkingoffthelist.wav and nothing happens when you click on it. Was that what you were suggesting?

  4. Why do you prefer .wav over .mp3 or another compressed format? Just wondering. I say this because if .mp3 format works, then why not convert your .wav files to .mp3 format before uploading them, and it will work?

    .mp3 is a better format than .wav for streaming audio anyway. Also, it is compressed, which will take up less storage space on your part, and less bandwidth for your readers/listeners. This way, everyone wins.

    There are many free converters for Windows, Mac OSX, and Linux/Unix. If this interests you, I will be glad to help you find a good application to help you do this. It won't cost you a dime, and I am happy to help others be satisfied with not only wordpress.com, but blogging in general.

    You appear to be a nice lady, and my mom taught to be kind and helpful to others.

    Let me know which operating system you use, and we can go from there.

  5. Hi there,
    I use an Olympus recorder, it records in DSS format. One click changes that to wav within the software for the recorder. Getting it from wav to mp3 has been a total hassle. I downloaded software that worked well, but it was a trial (now expired). When I saw that WP could take wav files directly, I paid for the upgrade and was expecting to save myself a number of steps and time. That hasn't been the case.

    I would love to hear about an easy to use, free, wav to mp3 converter for windows.

    Thanks!

  6. I use CDEX. It is free and Open-Source. It's simple to use, once you understand how to use it. You can't go wrong.

    Use this download link for Windows XP, that way you don't have to try to figure out which one you need. This is the one you want.

    I was going to write a tutorial on this, but I the documentation is included withing the application. Just click help.

    CDEX is good software. I have used others but I like this one best. I have used it for the past five years without any problems.

  7. THANKS so much! I was able to download that program and figure it out. It was faster than the program I was using before. I got a little confused as it didn't give me the option of where to save my converted file, but I did find it (my documents/my music/mp3)

    Thanks again. This is a good solution for me.

  8. You are quite welcome. I am glad to have helped.

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