Need help? Check out our Support site, then


blog and account suspended

  1. Hello,

    I cannot access my wordpress blog.
    The url is http://farodeinaviganti.wordpress.com/

    It seems to be suspeded or archived for TOS violation but I don't know why.

    My wordpress id is 'roscre' and it is also suspended.

    I have already contacted the support team at support@wordpress.com, but i still have no answer.

    Thanks,
    Rosario.

  2. I will reply through support. It's a good reason though.

  3. "I have already contacted the support team at support@wordpress.com, but i still have no answer."

    You waited less than 15 minutes from sending the support to posting here.
    Hardly a reasonable time.

  4. Thanks for your speed,

    but my blog is very important for me and I don't know the reason of suspension.
    If I made some mistake it wasn't my intention.
    I could modify the blog according to the rules if you want and anyway
    I would like at least to have the possibility to save my work if the blog
    will not be reactivated.

    Thanks in advance,
    Rosario.

  5. "You waited less than 15 minutes from sending the support to posting here.
    Hardly a reasonable time."

    Now I waited more than 6 hours.
    What is a reasonable time to get an answer from the support if I cannot access my blog since yesterday without having any explaination?
    I know that this is a free service, but it's not very correct to delete blogs and user accounts without giving any reason.
    I think the WordPress community will not be very happy about it.

  6. @rosarioxx
    Make sure that the email from staff hasn't gotten caught in your email junk filter. If it's not there, then contact staff through http://wordpress.com/contact-support and give them your blog URL and your email address you used to sign up for your blog. Note: DO NOT post your email address or anything personal here in the forum.

  7. I have tried to contact the support team in several ways: this forum, email, the web form.

    I still have no answer from them.

    I don't know why my blog has been suspended yesterday.

    My blog url was http://farodeinaviganti.wordpress.com/

    The reference id for the blog is roscre.

    I still think it's not nice to delete blogs or accounts without providing any information to the user, even if it is stated in the FAQ document and even if this is a free service.

    I think the respect of the people is most important thing in a community.

    I'm still waiting for an answer and I hope to have soon some information about the problem.

  8. @roscre
    Virtually all of us here in the forums are volunteers and you will need to communicate with staff. Make certain and check your junk email filter to make sure staff's response did not get caught. Also make sure you are looking in your email account that was used when you signed up for your blog.

    If there is nothing there, then all I can suggest is to send in another support ticket via http://wordpress.com/contact-support and include your blog URL and your email address in the communication. As I said above, DO NOT post your email address her as the spambots will find it and flood you with spam.

    {waving to TT}

  9. http://farodeinaviganti.wordpress.com/

    I replied at the time of my comment above.
    Whitelist our domain for email.

    It was suspended for copying posts from other blogs.

  10. Which is easily the fastest way to get hated in the blogosphere, besides being illegal.

  11. @Mark and Trent
    When it comes to a blogger posting to this forum on "blog suspension" I've been wondering if the best course of action for volunteers answering questions to take wouldn't be just posting the relevant link http://faq.wordpress.com/2006/06/01/my-blog-has-been-suspended/
    and leave the matter to you, without continuing to post to the threads. I'm asking because Mark is the staff person who deals with these matters. What do you think?

  12. /nod to rain
    Makes one crank up the heat under the boiling oil.

  13. I think if the forum is staffed by volunteers, volunteers should feel free to answer questions to the best of their ability. This blogger NEEDS to know this stuff, for future reference. We've had too many people who seem to think it's okay. They need to read threads like this and change.

  14. Exactly rain. It is important for their to be threads here about this, but I suggest that you immediately tell posters that it is an issue that must be dealt with staff since it is nothing that can be sorted out here in the forums. They might not like the answer, but the truth is that simple. I know that staff are working on a solution to stop the posting in these forums with other notice options for suspension, so we must just work the best we can to tell posters their option. That being contacting support at http://wordpress.com/contact-support/ and/or referencing the FAQ that TT suggests.....

    Trent

  15. arunchullikkal
    Member

    i would also suggest you to send an email to [email redacted] . keep your blog link as subject. you should be getting an immediate response

    Arunz

  16. I did not copy posts from other blogs, I only referenced posts of other blogs in my blog, there is a big difference.
    The support didnt tell me which of my posts was supposed to not respect the ToS, they didnt ask me the modify or delete those posts, they just deleted my whole blog without any comunication or discussion.
    So I think WordPress is not the best place to create a blog, and I suggest to all the users to change their blog provider.

    Bye.

  17. Support is not required to ask you to remove any material that you chose to place on your blog despite the fact that you entered a legal agreement to get a blog here that prohibited you doing so in the first place. Good bye.

  18. I think support is required to respect the people!!
    Every blogger is a person not a number in a database.
    This is way I leave the WordPress platform.

  19. I know that wordpress.com bloggers are required to respect the law and honor the legal agreements that they enter into. You did not do that. Your blog is history and you keep saying you are leaving but what you are really doing is returning to this thread and ranting. Again I say goddbye.

  20. The people at support and the volunteers in the forum have a solid record of being helpful and kind to those who are seeking genuine help.

    WordPress doesn't delete blogs willy nilly for no good reason. If yours was deleted it must have violated something in a big enough way to warrant deletion. Many of us reference other posts or news articles all the time and can verify that WordPress does not delete blogs for that. Your "referencing" must have been on a scale that is considered copying. Perhaps you should spend some time researching what that means. As someone else pointed out, copying posts is a quick way to become hated and complained about. Perhaps someone you "referenced" made a formal complaint about you?

    WP makes their terms of service readily available, and yet people still try get away with what they shouldn't.

    I've read the thread over again, and don't see where anyone has disrespected you. If you mean you've been disrespected by having your blog deleted, then you should take responsibility for obviously not reading terms of service before you wrote the pages you've lost. With the many blogs on WP, the onus is on us to know where we stand before we start. If you bought a cabinet and proceeded to build in without reading the instructions only to realize you've made a mistake in the building process that has ruined your cabinet, would you blame the company... or yourself for not reading the instructions they provided?

    Thumbs up to the folks at WP and all the forum volunteers.

  21. Okies, people need to calm down a bit, no need to start a flame war.

    I think support is required to respect the people!!
    Every blogger is a person not a number in a database.
    This is way I leave the WordPress platform.</quote>

    roscre no one here is disrespecting you. You broke the TOS and as is referenced here:

    http://faq.wordpress.com/2006/06/01/my-blog-has-been-suspended/

    WP.com doesn't contact you first about their actions when suspending; the terms and conditions of being a user here are clearly outlined before you create your accoutn. And are thus expected to be known and understood by you.

    I'm sorry that you feel so unfairly treated, but that's a matter to take up with the person (or persons) whom you dealt with in Support. Not ranted about here on the forums.

  22. Just to clarify that my post was not intended to be a "flame", rather to encourage roscre to see the situation from the other point of view and take some personal responsibility and to point out that many people have successfully used WP for a long time. I would say the same kind of thing to my kids. LOL, they would tend to think me a big meanie though.

    I agree with ceo, roscre should correspond about this with support and not here.

  23. The terms and conditions of being a user here are clearly outlined before you create your account

    Just being awkward: have the FAQ and ToS been fully translated into all the languages in use here? And is there any way Automattic can verify the accuracy of the translations? Because what is clear to me as a native speaker isn't necessarily going to be as clear to someone reading a text in their second or third language, or reading a slightly ropey translation.

  24. roscre has corresponded with staff and received a response he or she does not accept. That response stands. No flaming has taken place here.

    #
    mark Key Master November 15th, 2007 at 5:25 pm
    http://farodeinaviganti.wordpress.com/
    I replied at the time of my comment above.
    Whitelist our domain for email.
    It was suspended for copying posts from other blogs.

  25. In the past, when an honest mistake has been made people have agreed to delete the offending material and blogs have been returned to online status. If people refuse to bring the blogs into alignment with the law and the ToS, they won't be returned.

  26. @wank

    You raise a point (about translation) that is a good one, and someone more qualified than I will likely answer to that. I'd just like to point out that roscre has been communicating with everyone here in a manner that would suggest communication or ability to understand the terms of service is not an issue. I'm afraid I agree with timethief. It appears this is about non-acceptance of the answer received. I also, do not see any flaming. I see some tough answers (as in not the answers that are apparently wanted) but don't think that's a negative. It happens to my kids all the time when they ask for stuff I don't think they need... like to be on msn when they're only 11, or for me to sign up a cellphone for them. ;-)

  27. as I've had a chance to see a lots of similar dramatic threads here caused by the blog suspension, I believe the easiest solution preventing from any further dramas like this would be:

    to provide for a suspended account an access to dashboard with only two items available: 'Feedback' and 'Export',

    so that suspended folks don't feel so bad themselves like they were treated unfairly.

    spammers and bad guys (like me ;-) usually have got their backend covered, but clueless folks don't.

    at least that's how it is (was) on the Typepad.com

  28. Great idea! :-)

Topic Closed

This topic has been closed to new replies.

About this Topic