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blog and account suspended

  1. That sounds like a very useful option, but Export could be a problem if it's not a ToS violation, but illegal content. Maybe they could disable it in those (rare) cases.

  2. Below is a potentially useful link.
    Do you know your online rights? Have you received a letter asking you to remove information from a Web site or to stop engaging in an activity? Are you concerned about liability for information that someone else posted to your online forum? If so, this site is for you. http://www.chillingeffects.org/

  3. +1 for disabling forum posts from suspended users. We can't do anything other than tell them to re-read the FAQ and contact support, so why not just give them the links to FAQ and support and cut out the middleman?

  4. "The people at support and the volunteers in the forum have a solid record of being helpful and kind to those who are seeking genuine help."

    They are very helpful and kind, expecially when they completely delete a blog that was created just one week before, without providing any explaination because they are too lazy to send an email or discuss with user to find a better solution.

    And they are very kind when they don't give the possibility for the user to save his stuff.

    I repeat that I did not receive any email from the support and my email account has no spam filter or blacklist, so they did not write me and they refuse to discuss with me to find an alternative solution.

  5. mymyspacelayouts
    Member

    You can email support in the morning support@wordpress.com and send them the url of your blog. But they don't send emails warning first. A lot of people who have had their blogs suspended have gotten them back and with all their files and posts still there.

  6. I have already contacted the support at support@wordpress.com 3 days ago, but I had no answer!
    My blog is still suspended and I cannot save my posts and files.
    Does anybody have any solution?

  7. mymyspacelayouts
    Member

    Either keep on bumping this thread or start a new one until one of the administrators see it this morning.

  8. @ roscre
    "They are very helpful and kind, expecially when they completely delete a blog that was created just one week before, without providing any explaination because they are too lazy to send an email or discuss with user to find a better solution."

    Here's the thing. It is the responsibility of each user to read the terms of service before you start. I did. From the main page right now, it reads: 1,839,469 blogs with 75,614 new posts today. Do you honestly think the staff has time to pussyfoot around with the vast numbers of people who do not read instructions that have been provided, and engage in correspondence initiated by them... to try get you to follow the rules they laid out from the start?

    I am not a forum volunteer, just another WordPress blogger, and I think it's unreasonable for you to expect that from them. The onus is on you to read the provided instructions before you start. Do you also just take prescription or OTC meds without reading how to use them? Probably not. Say even five hundred of those almost two million blogs are in violation of the TOS. You expect a staff of less than 50 people (which includes all departments so the number actually dealing with TOS violations is much smaller) to initiate email conversations with that many people... wait to see if they choose to respond, and carry on a back and forth dialogue when truth be told, there wouldn't be a need for the conversations if the person had just read and followed the TOS to begin with.

    So YES. I think the folks at WordPress are helpful and kind. In my opinion, you are asking entirely too much of a service that is free and provides millions of people with a wonderful product and service. Try taking some personal responsibility for the fact you didn't read the TOS before you started. It's called live and learn. Losing your data will certainly guarantee you never make this mistake again, whether you run off to blogger or somewhere else because you're mad at WordPress for doing what they clearly told you up front, could happen if you violate the TOS.

    And that.. for those who don't know me, isn't a flame. It's how I present such dilemnas to my teens. Life is about learning from your mistakes. Take responsibility for them, learn and move on.

  9. Also..

    "I have already contacted the support at support@wordpress.com 3 days ago, but I had no answer! My blog is still suspended and I cannot save my posts and files.
    Does anybody have any solution? "

    Mark replied to you on the 15th, to whitelist them in your email because he said he'd already replied to your email. Did you check your spam/bulk bin? If you've already lost his reply, I suggest you send feedback telling them you lost the reply so they know. As it stands, they will think you have their mail.

    http://en.forums.wordpress.com/topic.php?id=18005&page&replies=38#post-135214

    And it is Monday, so perhaps you will have luck receiving another, or finding the original mail today.

  10. If the blog was suspended because you stole other people's content, their content will not be returned to you, of course. That's an unrealistic expectation.

    Mark doesn't make stuff up; if he says he emailed you, he emailed you. Check ALL of your emails.

  11. "Do you honestly think the staff has time to pussyfoot around with the vast numbers of people who do not read instructions that have been provided, and engage in correspondence initiated by them... to try get you to follow the rules they laid out from the start?"

    @fracas
    If the staff has no time to send an email when there is an important problem, then I honestly think they provide a very bad service to users.
    I repeat that I did not receive any email from the staff, everyone is free to not believe me.

    @raincoaster
    I have never stolen anything in my life. I only referenced posts from other blogs in my blog, and I would like to discuss about it with the staff because I'm not sure to completely understand the Tos.
    I would like to know wich of my posts in the blog was supposed to not respect the ToS, but it seems impossible to get a simple information from them.
    If I made a mistake it wasn't my intention and if the mistake affects a small part of the blog I don't understand why they delete the whole blog.

    It seems to me that everybody in this forum is happy that my blog has been deleted.
    I wish you to never have a similar problem.

  12. "Try taking some personal responsibility for the fact you didn't read the TOS before you started. It's called live and learn."

    I have read the TOS before starting the blog and I have read it again after they deleted my blog. The Tos is not clear to me, this is why I contacted the support and I wrote in this forum many times.
    I would like to learn if somebody would answer all the questions I wrote in this forum and in the mails I sent to support.
    But there is no way to get some information.
    I hope that now the problem is more clear to everybody because I only receive foolish answers or offensive affirmations based on falsehood and no helpful information.

  13. And that.. for those who don't know me, isn't a flame. It's how I present such dilemnas to my teens. Life is about learning from your mistakes. Take responsibility for them, learn and move on.

    it doesn't look like the OP said he needs any of that moral teaching, or like this forum is supposed to be a boot camp. so why don't just one save that jaws (360 words) for the teens of their own?

    what the OP did say, in fact, is that he just wants to get his own data back.

  14. Actually I kind of think that is rude that they just deleted your blog.
    They should leave a export thing, atleast.

    Thats kind of scary they can just erase you like that with no warning or anything. I've been thinking about getting a wordpress.org thing too. That means that i'm all by myself right? Like no big company controls me i'm making the blog on my own.

  15. > I've been thinking about getting a wordpress.org thing too.

    besides WP, there are quite a few of other freeware toys on the yard. just pick up which one that has more value for you.

    > That means that i'm all by myself right? Like no big company controls me i'm making the blog on my own.

    before buying a service, check up the ToS of your web hosting provider and ask all the potential questions, search their support forums and certainly other references (forums could be policed and folks hanging in there may be way too fanboy-ish and mislead you).

  16. Like any service, it is best to read the Terms of Service for sure to find out what is allowed and what is not. It seems to me that since you are agreeing to it, you might as well read it! That being said, I think this discussion is getting personal and we should end it right here please.

    Trent

  17. I dont think anything is personal its just constructive feedback.

  18. Constructive feedback?

    I'm scatching my head in wonderment and wondering if there isn't some kind of cultural gap here. So what's the real issue? A blog scraping thief wants his ill gotten gains back. My answer is: no way!

    (1) His data is stolen blog posts and he expects to get the stolen goods back. Get real!
    (2) Worse still some seem to expect Mark to sort and sift through "data" and retain and restore only the data which was not stolen.
    (3) So what if he paid for css editing. He can have the css editing applied to another blog.

    I'm strongly in favor of these people have their ability to post to this forum "disabled" at the same time as their blogs are suspended.

  19. As wank points out here http://en.forums.wordpress.com/topic.php?id=18193
    this and other bloggers with "suspended" blogs can fish their content out of Google's cache. Example: site:farodeinaviganti.wordpress.com

  20. mymyspacelayouts
    Member

    I'm strongly in favor of these people have their ability to post to this forum "disabled" at the same time as their blogs are suspended.

    If support is closed, then their only way of asking why their blog was suspended is posting on the forum. A couple of weeks ago several bloggers had their blogs suspended because of a glitch. Support could be closed and so how would the administrators know what's going on in order to fix the problem, TOS violation or not?

  21. Yes mymyspacelayouts you are right. Timethief, you are acting like the gestapo or something. The wordpress police or something.

    How do you even know that wordpress didnt make a mistake? As another individual blogger i think roscre deserves the benefit of the doubt.

  22. As much as this could turn into a 'Let's all hate Timethief' thread, it doesn't really matter. I do agree with her to an extent though, as threads about suspension/ToS problems and the like pretty much always end up several pages long and forum volunteers can't change a thing anyway.

    But as you point out and as pointed out somewhere else there are always genuine errors which could've let to this. And I'm all for second chances and so on.

    Again though: We are pretty much all volunteers who have no access and it's much easier getting hold of support via email/support form/etc.

  23. "I'm strongly in favor of these people have their ability to post to this forum "disabled" at the same time as their blogs are suspended."

    @timethief
    What do you think about shooting or hanging immediately the people who are suspected to violate the TOS? :-)

    I only learned from this bad experience that WordPress in not the right place to create a blog.

  24. @mymyspacelayouts

    If support is closed, then their only way of asking why their blog was suspended is posting on the forum. A couple of weeks ago several bloggers had their blogs suspended because of a glitch. Support could be closed and so how would the administrators know what's going on in order to fix the problem, TOS violation or not?

    If support is closed, then their only way of asking why their blog was suspended is posting on the forum. You know that this is absolutely untrue. You know this because you yourself have given out the email address posted above.

  25. @roscre

    I have a right to my opinion just as you have a right to yours.

    (1) As volunteers can be of no service to bloggers with suspended blogs other than to provide these links and to direct the affected party to contact the staff member that suspended their blog ie. Mark.http://faq.wordpress.com/2006/06/01/my-blog-has-been-suspended/
    http://faq.wordpress.com/2005/12/08/adsense/
    http://wordpress.com/tos/

    (2) There are 3 ways to contact staff: support button on the top right hand corner of any admin side blog page; support buttons at the top and bottom of the forum that link to http://wordpress.com/contact-support/ and, email support[at]wordpress[dot]com

    (3) There is no useful purpose served by volunteers posting to such threads after the links have been provided. Mark will contact you either sooner or later and no amount of posting to the forum will expedite his response.

    (4) If you had invested as much time and energy into retrieving your data from the Google cache as you have devoted to posting to this forum, then you would already have all the data that you lost back.

  26. @roscre

    I have a right to my opinion just as you have a right to yours.

    (1) As volunteers can be of no service to bloggers with suspended blogs other than to provide these links and to direct the affected party to contact the staff member that suspended their blog ie. Mark.
    http://faq.wordpress.com/2006/06/01/my-blog-has-been-suspended/
    http://faq.wordpress.com/2005/12/08/adsense/
    http://wordpress.com/tos/

    (2) And as there are 3 ways to contact staff: support button on the top right hand corner of any admin side blog page; support buttons at the top and bottom of the forum that link to http://wordpress.com/contact-support/ and, email support[at]wordpress[dot]com

    (3) Then there is no useful purpose served by volunteers posting to such threads after the links have been provided. Mark will contact you either sooner or later and no amount of posting to the forum will expedite his response.

    (4) If you had invested as much time and energy into retrieving your data from the Google cache as you have devoted to posting to this forum, then you would already have all the data that you lost back.

  27. @timethief

    I have already contacted the support many times with no results.
    I have already read the TOS and the other links about WordPress rules.
    Google cache does not contain my deleted blog and I cannot retrieve my data from there.

    Thank you for your help anyway.

  28. You're welcome.

  29. I just sent an email to the @libero.it address in the blog.
    This will be dealt with by email - or at least I will try for the second or third time.

    There is no point in this thread continuing.

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