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Blue chat box

  1. I have only just set up my blog and am currently working on it, but a blue chat box keeps on popping up (it says 'Howdy! How can we help) everywhere in the Dashboard, and when i try to write a new post, the box pops up, and then i cannot enter any text into the new post as my cursor won't click in it. How do i get rid of the blue box please, it's annoying as it seems to be making my new post freeze. Thanks.

  2. You did not specify a blog address or reason for posting when you created this topic.

    This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you'll find help at the WordPress.org forums.

    If you don't understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

    If you forgot to include a link to your blog, you can reply and include it below. It'll help people to answer your question.

    This is an automated message.

  3. It's a WordPress.com, blog but is currently set to private.

  4. Can someone tell me how to get rid of this box please it's driving me mad, wherever i go on my blog it pops up.

  5. Still have this popping up, it's obviously a WordPress thing but it distracts me and i'd like to know how to remove it, if anyone can advise please.

  6. Hi there,
    I have flagged this thread for Staff attention. You must post the URL for the blog you are experiencing this on.

  7. Oh sorry i forgot my name is not linked http://shakingmats.wordpress.com and thank you timethief

  8. You're welcome and please be patient while waiting.

  9. Hey there shakingmats -- sorry about that. Could you send a screenshot of what you see? This article explains how:
    http://en.support.wordpress.com/make-a-screenshot/

  10. I can't get the screenshot to work so i have uploaded a photo image of it. It's in my media files titled 'Blue box'. The box is in the bottom right of the screen and appears every time i log in.

  11. Still waiting for a reply. The box is still popping up and driving me insane.

  12. Hi there,
    I flagged this thread for Staff attention for you.

  13. Thanks timethief it was tagged by you originally but after supernovia replied it disappeared, and so did he!

  14. I see you're using a rather small screen resolution, which could be part of the problem.

    Do you notice any improvement in how much screen the box takes up if you zoom out of the page.

    The settings for this are either under your browser's View or Window menu.

    Overall, the box will disappear 14 days after you create your account, or when there are no available chat operators.

  15. How is my screen size 'part of the problem' if the box is from WP. You say the box will disappear after 14 days, and as it has taken almost 9 days to be told that i guess i haven't got much longer to put up with it. Thank you.

  16. I'm not saying that your screen size is necessarily your problem, but that box is a certain size, and your screen only displays a certain amount of real estate, so that box may be taking out most of it.

    Do you see any improvement if you zoom out? That will help us with improving things.

  17. Sorry, i can't answer that as the box is not there at the moment, it comes when i first log in and then after i do a few circuits around my blog it goes away, until i next log in again.

  18. Ok, it won't appear all the time as there are only two of us offering chat support right now. So, if we're swamped, it won't be visible.

    Please give it a shot the next time you see it and let us know how it goes.

  19. I will do, it's after midnight here now so when i return tomorrow if the box is there (as you say it's not always visible) i will try what you say, and i'll let you know what happens. Thanks

  20. You're welcome!

  21. macmanx i did try the zooming in and out and it makes no difference. If you wish to improve things in future with this box i would think it would be a good idea to bear in mind that not everyone uses a full size computer these days, my screen resolution is at the highest possible (recommended 1024x600), so i can't change that (except to lower). I came here to the forum for help about a box that was there to give me help!! Kind of ironic really lol. Thank you very much for your time.

  22. Thanks for checking and for the feedback! We'll look into improving this.

    For now, you can permanently remove the blue tax/box by clicking the X on the right side of it.

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