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Bought Guided Transfer, But No Happiness Engineer or Next Steps?

  1. Hi - I want to do the Guided Transfer, but my account tells me I already purchased it. Strangly no one has contacted me about moving my site and don't know how to get this going.

    I have my host picked out, and know I need to switch themes because I purchased a premium upgrade (I have one already picked out).

    I'm ready to go but have not heard anything from WP or a Happiness Engineer. There must be some error here as I can't believe the customer service would be this remiss.

    Please help!

    Thanks

    Becca

    The blog I need help with is narcissista.me.

  2. Hi there narcissista1,
    I have tagged this thread for a response form Staff. If you subscribe to the thread then you will be notified when they respond.

  3. Hi there Narcissista,

    I did a bit of digging in our system and it looks like we're in contact with you by email. Looks like we're all set to move you on Friday.

  4. Yes, I'm all good to go now, thanks so much for following up!

    Becca

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