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  1. editorpaginaoficial
    Member

    Hello,

    Acquire mastery http://WWW.AGENCIALUM.COM by wordpress and not received. Moreover was charged on my credit card bill ANNUAL value and not monthly. Please can cancel and return my money back OR at least the annual and monthly charge me?

    The blog I need help with is agencialum.wordpress.com.

  2. There is no such thing as a monthly payment plan here. We pay for all upgrades up front for one year in advance of receiving the service.

    Note that you can disable auto-renew Dashboard > Store > My Upgrades > Disable auto-renew

    Volunteers can't help with financial issues. If you wish to contact Staff about the charges you see on your statement, here > Dashboard > Store > Billing History please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  3. Hi there!

    Timethief is correct - all WordPress.com upgrades are paid on an annual basis and there is no monthly payment option.

    You can request a refund by going to Store -> My Upgrades and click the "Cancel and Refund" link.

    Let me know if you have any questions.

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