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cancel service domain map

  1. lastparadisefilm
    Member

    Hi,

    I'd like to keep the domain name "englishtaranaki.com" I bought from you but cancel the service I ordered with it, i.e. mapping it to http://www.englishtaranaki.wordpress.com. Please advise.

    The blog I need help with is englishtaranaki.com.

  2. Staff can remove the domain mapping for you. Do you wish to have them apply it to another free hosted WordPress.com blog? If so please provide the URL you want the domain transferred to.

    After Staff remove the domain mapping , if you want the domain to point to a blog or website hosted elsewhere then you can do this by updating the nameservers.
    http://en.support.wordpress.com/domains/domain-management/
    http://en.support.wordpress.com/domains/domain-management/#update-nameservers

  3. lastparadisefilm
    Member

    OK, so do I just email wordpress to do this? And how do I receive a refund? Thanks

  4. Mapping is actually part of the domain registration package and cannot be refunded separately.

  5. lastparadisefilm
    Member

    I'm not sure if that makes sense. When you buy this package it's itemized as $5 for the domain name and $13 to have it mapped (upgrade). Obviously the domain name has been bought but the mapping sevice can be easily stopped. I was told you had 60 days to cancel upgrades.

  6. The registration of $5 per domain is actually below our cost, so it's more of an add-on for the domain mapping service, and also why a $5 domain registration cannot be purchased separately.

    Refunds for domain upgrades as listed as only available within 48 hours of purchase. All other upgrades are refundable within 30 days. We have never had a 60 day refund policy on any upgrade.

    http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

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