Need help? Check out our Support site, then


Cancellation of my account

  1. evelynwenzel12
    Member

    Dear team,

    I bought a value bundle upgrade for the URL below and noticed that all of this is too complicated for me and I want to cancel it alltogether. I now cancelled the value upgrade but just realized that I now ended up with separate products with a much higher annual fee in combination.

    However I would like to cancel everything alltogether and for sure not end up with a higher fee for a year of non-usage.

    Please let me know how I cancel my WordPress-account in full and get a refund for everything I paid.

    Thanks, Evelyn

    The blog I need help with is bewusst-und-gluecklich.com.

  2. Please read > http://en.support.wordpress.com/bundles/#canceling-a-bundle

    Refunds
    We provide a 30-day refund for bundle upgrades except where a bundle contains Domain Registrations. The refund period will end 48 hours after registration of a new domain name linked to the bundle. If the bundle is eligible for a refund, you will see a Cancel and Refund button for the bundle subscription on the Store > My Upgrades page.

    Provided you are logged in under the same username account that purchased the upgrades, you can request a refund yourself directly from the Store section of your Dashboard
    http://en.support.wordpress.com/upgrades/#refunds

  3. Your bundle included a domain registration.

    Unfortunately, we can only refund the domain registration portion within 48 hours.

    If you'd like, I can cancel and refund the rest of the bundle for $73.

    As for the domain, if we cancel the domain, it can take up to several weeks, and we can't guarantee that your domain will be available to you again once canceled.

    If you want to keep using your domain but you don't want to use WordPress.com anymore, you don't have to cancel it.

    Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

Topic Closed

This topic has been closed to new replies.

About this Topic