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Cancelling 5 days from bundle purchase - NOT 30

  1. Hello,

    I've gone to the My Upgrades page and clicked Cancel, but it says that my bundle was purchased more than 30 days ago, so I can't receive a refund.

    Not true. It was purchased less than a week ago, and I have the emails from WordPress and PayPal to prove it.

    Please cancel the bundle.

    The blog I need help with is classydomme.com.

  2. You will need staff help to sort this out - I have flagged this for staff attention

  3. Ok, thanks!

  4. Your bundle included a domain registration.

    Unfortunately, we can only refund the domain registration portion within 48 hours.

    If you'd like, I can cancel and refund the rest of the bundle for $73.

    As for the domain, if we cancel the domain, it can take up to several weeks, and we can't guarantee that your domain will be available to you again once canceled.

    If you want to keep using your domain but you don't want to use WordPress.com anymore, you don't have to cancel it.

    Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

  5. Yes, please refund the $73.

    I understand that the domain is non-refundable, but when I tried to cancel the bundle, it stated that I was not eligible for a refund because 30 days had passed. That's not true. It was less than a week. If you like, I can send you a screenshot I took. You guys should probably look into that.

  6. I have canceled and refunded your bundle minus the domain as requested.

    Please let us know if you need any further assistance!

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