WordPress.com

1. sarahsambitions
   Member
   Feb 20, 2013, 5:28 PM

   I switched my blog to wordpress.org because I needed the additional functionalities. I followed all of the steps to change over my domain, but no matter what, the privacy won't turn off so I can't complete the transfer. I have spoken with Wild West Domains, who apparently is the company that did the domain on behalf of wordpress.com, but they told me I needed to contact wordpress.com. No response from the email that they told me to use for wp.com.

   The blog I need help with is sarahsambitions.com.

2. sarahsambitions
   Member
   Feb 20, 2013, 5:50 PM

   I was able to figure it out finally, thanks to Bluehost. FYI, the copy in the help section (after a very thorough read-through) says to "Cancel private Whois," but it really should say "Cancel private registration." Finally figured that out.

   FYI, Wild West told me to email support@wordpress.com, which got me no response. It would be helpful to have everyone on the same page; this switch was extremely frustrating.

3. auxclass
   Member
   Feb 20, 2013, 5:51 PM

   You want to transfer the registration to another Registrar?

   If so this should help:
   http://en.support.wordpress.com/domains/transfer-domain-registration/

   There is a section on turning privacy off

4. sarahsambitions
   Member
   Feb 20, 2013, 5:54 PM

   Thanks for the response, auxclass. The copy uses incorrect wording, which is confusing. I was able to figure it out a bit ago.

5. auxclass
   Member
   Feb 20, 2013, 6:01 PM

   Glad you figured it out - thanks for the note on the wording - I will flag this for the staff and see if they can fix the instructions

   STAFF - Please see above for notes about the instructions not being clear

   Thanks

6. sarahsambitions
   Member
   Feb 20, 2013, 6:03 PM

   STAFF - Please also see note above that Wild West Domains is telling customers to contact support@wordpress.com which garners no response.

   Very frustrating.

7. kardotim
   Happiness Engineer
   Feb 21, 2013, 7:10 AM

   We've already replied to you by e-mail. Closing this thread :)

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