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Cannot upload new header pic-Cutline theme

  1. I have been able to change my headers all the time up to now. I just uploaded, or tried to upload, 2 different new header images and it won't update. It never allows me to crop it. It will show it, the new pic, but won't give me the 'CROP' option. And now it's just a big black space!! ?? Help! I am doing nothing different than I've ever done before.

    http://www.floatmyboat.wordpress.com

  2. I am having the same problem with the Digg 3 column by WP Designer. Aaaahhhh!

  3. Hellooooooooo?

    Above it says that mercedesrules' problem was resolved. What was the resolution????

    Thanks.

  4. I am also for the first time having this problem today. Maybe its an issue with wordpress??

  5. Yup, I'm having the same problem. I wish I had a solution. What can be done?

  6. I cropped my picture to the specicifcations it mentions.....the 770x140 and then it worked. Hmmm....interesting. I used to be able to crop it on wordpress.

  7. Yes, it's a wordpress problem. There's too many of us having the problem all of a sudden. I've been able to put a new header image on every day for a month. Now it just doesn't work :( I'm sure they'll help!

  8. I'm still having the problem-no resolution here-yet :)

  9. I just posted in the forum as well. I am unable to post a header image - no crop option at all. So, how do we contact someone from wordpress and find out what the heck is going on?

  10. singularcontiguity
    Member

    First, there is no need to post the same question in two different threads. It will not speed anything up.

    To contact staff, you use the support tab that's available in the top right corner of the dashboard.

  11. I am sorry, I did not realize that anyone had recently posted on this issue. My bad...

  12. I'm having the same problem, I've had to put it back to te default. Let's hope WordPress take note and resolve things soon.

  13. I have sent a message directly to support. That was about an hour or more ago. I haven't heard back yet. They usually get back real quick via email. Hopefully it's not too big of a problem.

  14. I too contacted support :)

  15. It works~woohoo! Thanks WordPress!

  16. And we have gone black again-lol

  17. I'm out of luck too on this issue. My header is gone with the wind

  18. i use Cutline theme as well - the header shows up using IE, but not with firefox... had been having problems since last night after i changed them theme to Cutline (was using a non-header one before).

  19. we can't look without a link to your blog. The one in your username is not a wordpress.com blog.

  20. Last night there was an error. Try re-uploading your header, but rename the file first. WP hates it when you don't rename the file.

  21. I have what might be a related problem with Cutline -- the "Authors" widget stopped showing user photos from profiles and went back to the icons that appear when you have no photos.

    Is there currently a problem with image upload generally around this theme?

  22. Only yesterday. When did they upload their avatars? If it was yesterday, tell them to rename the files, then re-upload them.

  23. My problem was resolved Wednesday via direct contact to support. No more problems here on my site!!

    Thanks WordPress Support and all who help here!! :)

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