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Cant access sub menus from mouse hover

  1. I've setup a new blog that incorporates dropdown submenus.
    These menus are nested pages so I know the content is there.
    For some reason when hovering the mouse over the menu list they display but cant be clicked on to activate them.
    Theme/template is Chateau
    Home page http://akiwiretrospective.wordpress.com/
    Blog url: http://akiwiretrospective.wordpress.com/

  2. I'm using Firefox 13.0.1 and they work for me.

    If you are using IE9 in compatibility mode that reduces the finction to IE7 and IE7 is not supported. Disable it.

    If you are using Avira anti-virus it has been causing issues too.

    These are the troubleshooting steps we take whenever any issues like this arise:
    clearing your browser cache and cookies > http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
    using the browser with all extensions or add-ons disabled
    updating the browser to the latest stable version (not a buggy BETA browser version) http://browsehappy.com/
    confirming third party cookies is enabled http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416
    confirming JavaScript is enabled http://www.google.com/adsense/support/bin/answer.py?answer=12654
    confirming Flash is updated http://www.adobe.com/software/flash/about/ and if required installing the latest version of Flash http://www.adobe.com/products/flashplayer/
    resetting your router and modem and rebooting your computer
    then logging in using the secure https:// log-in see http://en.support.wordpress.com/https/
    trying another browser

    Which browser and version of it are you using. If you don’t know click here to find out > http://whatsmyuseragent.com/

  3. Problem occurs in both the latest version of IE9 and Chrome
    Both browsers have been uninstalled and new copies re-installed, Java, flash and all normal extensions also reinstalled.

    All cookies and browser history have been dumped as well.

  4. Cookies are set to accept third party cookies.
    Browser reports 21 WordPress cookies store locally.

  5. Just downloaded and installed the latest version of Firefox and it works fine.

    I'm bringing my blog over from blogspot and analytics's report Firefox as the major browser and Chrome second IE third.

    Currently that means 130000 pagviews or 2/3rds of the traffic could experience the same effect.

  6. Just downloaded and installed the latest version of Firefox and it works fine.

    I'm bringing my blog over from blogspot and analytics's report Firefox as the major browser and Chrome second IE third.

    Currently that means 130000 pagviews or 2/3rds of the traffic could experience the same effect.

  7. Hi there,
    Thanks for going through all the troubleshooting steps and reporting back to us. I have flagged this thread for Staff so they are aware of the IE9 issue. Which version of Chrome did you try using please?

  8. I stripped out all IE code and reinstalled latest version of IE9.
    No problem with that now. Latest version IE9 is 9.0.8112 with update version 9.0.8

    Did the same again for chrome, installed latest version is 20.0.1132.57 m

    This is now the only browser thats still giving problems.

    The main concern here is if readers of the blog are using earler versions there may be issues for those folk.

  9. I appreciate you taking the time to go through all of this and posting to share what you discovered. Thanks for for doing that.

  10. Problem solved. No idea what changed but Chrome now appears to be function properly. I re ran the chrome updates so that may account for things now working.

  11. I have the same problem-- I can hover over the root menu, but I can't click on the sub-menu item. It doesn't work in IE 9, IE 9 compat mode, or Chrome for me. Could there be something wrong in the stylesheet? I think all my software is up to date, but nevertheless, I can't ask all my readers to go through the rigors of updating their browsers and clearing their caches just to read my blog... Ideas?

  12. Since originally posting this topic I have had little problem since.
    Chrome still occasionally loses focus on mouse hover, but none of the other browsers do.

    To me it sounds like there's a problem at the local end ( your computer), I dumped everything and re-installed a clean copy of Chrome. There's a fault in Chrome I haven't yet been able to identify. When visiting certain sites it misses the address or cannot find the style-sheets or tells me there's a missing plugin or that a plugin isn't up to date even though I'm running the latest versions.

    I have concluded that the latest so called "stable" version of Chrome is anything but and seems to have difficulties with Win7 64bit systems which all ours are. To date Google have no responded or acknowledge these issues and its just another reason why I have moved my blog from them to WordPress as well.

    I've also posted a sticky reference on my blog to warn folks that there could be a intermittent problem with Chrome.

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