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Can't get into my own blog!!!

  1. I moved a blog from blogspot. The blog appears on wordpress, but I cannot access the dashboard!!!

  2. Please provide the URL for the blog in question in the form of an active link starting with http://

  3. I moved a blog from blogspot. The blog appears on wordpress, but I cannot access the dashboard!!! Any suggestions, Community?

  4. Are you referring to http://itsaboutsixty.wordpress.com/ ?
    If yes then the login link for that blog is http://itsaboutsixty.wordpress.com/ wp-admin/

    You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog's dashboard.

    Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

    If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
    follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

    If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword

  5. If required please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.

  6. Have tried all of that.

  7. Oh really? Well, there is only one means of account recovery.
    Please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.

    And, if you have already done that be patient while waiting as Account Recovery Staff have a backlog. When we create a support ticket by contacting Staff it’s important to understand they have a backlog. They deal with the support tickets in order addressing those with the earliest dates first, as expected. So if we contact them more than once on the same issue the date moves forward and it takes longer to get help.

  8. OK. Managed that. Am in. My dashboard is completely empty. Perhaps this makes no sense to you, and it certainly makes no sense to me, but all I see is a page of empty boxes framed by dashed lines. I can access my profile, that's it.

  9. you can configure the Dashboard by showing/hiding, opening/closing, and moving modules.
    http://en.support.wordpress.com/dashboard/#configuring-the-dashboard

    all I see is a page of empty boxes framed by dashed lines.

    That points to a browser related issue or a connectivity issue. In order to help you we need to know your specific computing environment details. Please work through what follows and report back.

    1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

    2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

    3. If you are running one of the browsers and versions listed at http://browsehappy.com/

    (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

    If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
    http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
    http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

    (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
    http://en.support.wordpress.com/third-party-cookies/
    http://www.google.com/adsense/support/bin/answer.py?answer=12654

    (c) Disable all browser extensions or add-ons temporarily.

    (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

    Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

    4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.

    5. Try using another browser.

    6. If you are not successful let us know:
    (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
    (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
    (c) Exactly what you experience including what any error reports you receive state.

  10. Thank you for the detailed response.
    Device for connecting to internet: Have tried both my PC and Mac.
    Browser: Have tried with IE, Safari, and Google Chrome.
    What I am experiencing: Complete frustration and a lot of wasted time,evidently for both of us. I get no error messages. If I type: http://www.itsaboutsixty.wordpress.com/wp-admin in my browser window I get the log-in screen. I log in, successfully, many sincere thanks to member "timethief" . When I click on "dashboard" I get a screen that shows only 3 very large dotted line bordered rectangles. On my 20" monitor, these divide the horizontal space roughly into thirds, perhaps about the size, visually, of a 3 x 5 card.

  11. I'll tag this thread for Staff assistance. please post a screenshot. You can use http://snag.gy/ to share screenshots. Or you can use the WordPress.com guide I linked to and upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it.

  12. Hi there,

    The blog itsaboutsixty.wordpress.com is linked to a different WordPress.com account, which is why you aren't able to access the dashboard for that blog while logged in to your account rojafleur.

    I see that you've already contacted our account recovery team through the account recovery form — we'll reply directly to that email to discuss your private account details that way.

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