I have been trying since 11:27 a.m. Eastern Time Monday to resolve a problem on my site http://oneminutebookreviews.wordpress.com and, in that time, WordPress.com support has been worse than useless after four e-mail requests for help. I say "worse" because in several years on WordPress, I've come to see many benefits to the platform. But the slowness -- and, at times, total failure -- of WordPress.com to respond to reasonable requests for help borders on contempt for its users and has gone a long way toward eroding in my mind any other advantages of the platform.
My problem is that the highlighted numbers "1356" suddenly appeared on my site above the unhighlighted "One-Minute Book Reviews" in the far right column.
The response from WordPress.com support said in part: "This is part of the default widgets that appear in your theme's sidebar. The text is coming from the link category you have created at [gives link] .... If you change the wording of that category it will change how it appears in your sidebar. Also, you could add different widgets if you want to your sidebar at Appearance > Widgets. Let me know if you have any other questions."
The problem is that I do not want to *change" the wording of the category. I want to delete the "1356" and the "One-Minute Book Reviews" below it. And I do not want to add widgets. I just want to delete what's there. The link provided by Andrew at WP.com Support took me to a page that showed the link and "Bulk Actions," one of which was "Delete." But when I selected "Delete," the unwanted lines still appear on the page. I wrote back politely to Andrew more than two days ago saying that his advice didn't work and asked for further guidance. He has ignored that and two more requests for help.
A longtime user shouldn't have to wait four days to resolve such a simple issue. This is much worse support than you get from sites such as Tumblr or Quora, both of which have responded far more promptly and helpfully than WordPress.com. Because WordPress support seems unwilling or unable to help, I would appreciate it greatly if someone in Forums could suggest how to get rid of the unwanted text. Thank you.
The blog I need help with is oneminutebookreviews.wordpress.com.