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Can't renew domain name

  1. liznightingalefph
    Member

    Hello,

    I can't renew the domain name betterhealthforall.org

    When I go to pay, the "renew" button is not there. The domain name ran out on October 16 and does not appear to be being used by anyone else.

    How do I get it back?

    The blog I need help with is betterhealthforall.org.

  2. jenia
    Staff

    Howdy, I see that Phil already responded to your question via email. Please reply to his email if you have any more questions - thanks!

  3. liznightingalefph
    Member

    Yes, it's all working now, thank you for your prompt help.

  4. ahayden07
    Member

    Hello support folks,

    I'm having the same problem. I can't renew the domain name nwsoulquest.com.

    When I go to pay, the "renew" button is not there. There is a message that it will expire on November 15. How do I renew?

    Thanks!
    Anne

  5. auxclass
    Member

    You need to be logged in as the account that purchased the upgrade to renew the upgrade

  6. jenia
    Staff

    @ahayden07: you are not able to renew the upgrade because it was purchased by another admin on your site. They can either renew it themselves, or they can post on this thread asking to transfer the upgrade to you so that you can renew it.

  7. liznightingalefph
    Member

    Thanks very much - this is now resolved and I'm managed to log in with the other account. It's strange because I have renewed the account before with my usual account but it didn't work this time. Anyway, it's done now which is the main thing.

  8. ahayden07
    Member

    Thanks, Jenia. We'll do the transfer today. Appreciate your help very much.

  9. jenia
    Staff

    You are welcome!

  10. annamberg
    Member

    Jenia,

    This is Ann Amberg--I have been the main admin on the domain name nwsoulquest.com and would now like to transfer the upgrade to Anne Hayden ([email redacted]). I attempted to change the email for the account to [email redacted]. [email redacted] should now be the only admin account for that domain. Anne would like to renew this domain.

    Thanks so much for your help
    Ann Amberg

  11. jenia
    Staff

    @annamberg: I've moved the domain mapping and registration to the user @ahayden07 as per your request. She can now view and renew the upgrade under Store > My Upgrades.

  12. ahayden07
    Member

    Thanks so much, Jenia. All is resolved. A Hayden

  13. jenia
    Staff

    You are welcome! :)

  14. sugarnthunder
    Member

    Hi there - I love WP, hoping I can get help as well. My domain for sugarnthunder.com expired and I need to renew it immediately. I ran the site with my now ex-boyfriend and he got the emails about it expiring but we haven't been in touch. I'm going to continue running it. I wrote an email to support but haven't heard back yet. Let me know if there's anything you can do - I don't want to lose the site. Thnx!

  15. jenia
    Staff

    @sugarnthunder: I sent the $18 payment link for the registration renewal of sugarnthunder.com to the email address associated with the "sugarnthunder" (the one you are logged in with). Note that you can also enable automatic renewal via Store > My Upgrades.

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