@Macmanx, I did reply back. I sent photos of my screen saying my renewal had expired to prove the glitch (when, indeed, it was 2 days before).
The truth of the matter is this: you have record of me, the website owner and creator, trying to pay before the renewal was up. There was a glitch. I couldn't pay. You have a ticket number saying there was a problem. I have record of my replies. The issue of me not being able to renew my website was never resolved, and now? Someone else was able to buy it.
As stated before, we are a non-profit, part of the Boys & Girls Clubs, we have business cards, tv advertising and newsletters ALL pointing to that URL. Not to mention stickers, fliers and more. Someone, somewhere, should do the right thing and see that we are good people, who tried to renew and couldn't.
My goodness, just help us.