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Can't see (or change) contributors in dashboard

  1. We have a number of users who are contributor status that we want to change to authors. Problem is, their names don't show up under 'users'. The only way I can see them is when I hit the 'add new user' link, and can view the list of everyone there. But on this page there is no option to change their role.

    Help?

    The blog I need help with is adoptastore.wordpress.com.

  2. Thanks! I tried that, but the problem is that the contributors don't show up on the User page. I know they are there because I can see them listed when I go to 'add a new user' - but they aren't showing in a place where I can actually do anything

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