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Can't upload photos

  1. Hi, my dad's blog is http://www.mertonmick.wordpress.com and he can't add photos to his blog. He hits UPLOAD after selecting a file but nothing happens. Been ok so far but now nothing.

    Can you help?

    Thanks
    Blog url: http://mertonmick.wordpress.com/

  2. What browser and version are you using?

  3. Hi

    I have no idea, it's my dad's laptop. I'm assuming IE.

  4. Please use this link to find out > http://whatsmyuseragent.com/

  5. Sorry, I don't have the laptop, it's not here. He's never had a problem until now it's been fine, it's just started.

  6. These are the troubleshooting steps we take whenever any issues like this arise:
    clearing your browser cache and cookies > http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
    using the browser with all extensions or add-ons disabled
    updating the browser to the latest stable version (not a buggy BETA browser version) http://browsehappy.com/
    confirming third party cookies is enabled http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416
    confirming JavaScript is enabled http://www.google.com/adsense/support/bin/answer.py?answer=12654
    confirming Flash is updated http://www.adobe.com/software/flash/about/ and if required installing the latest version of Flash http://www.adobe.com/products/flashplayer/
    resetting your router and modem and rebooting your computer
    then logging in using the secure https:// log-in see http://en.support.wordpress.com/https/
    trying another browser

    If those do not work for you then we need to know
    (1) how you are connecting to the internet and to WordPress.com. The way you connect to the internet (mobile, satellite, DSL, dial-up) and to your blog, and how many proxy server jumps etc. it takes to connect can cause problems. There maybe be problems with your ISP and/or with the proxy servers.

    (2) exactly which browser and version of it are you using. If you don’t know click here to find out > http://whatsmyuseragent.com/

  7. I'm assuming IE.

    IE is a lousy browser. Download and start using a decent one: Firefox or Safari.

  8. I agree.

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