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Can't upload pictures using the new Media Handling

  1. cawstudiopotters
    Member

    Used to have no problem uploading pictures and images until the new Media Handling was introduced.
    Now every time I try to add a picture, I get an Error Message saying : "File is empty. Please upload something more substantial."
    I've tried changing the file size and file type without any luck !
    Can anyone help ? ? ?

    The blog I need help with is cawstudiopotters.wordpress.com.

  2. timethief
    Member

    If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

    Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

    If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:

    1. Try clearing your browser’s cache:

    http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

    2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

    3. Try with all browser extensions or add-ons temporarily disabled.

    4. Try enabling HTTPS: http://en.support.wordpress.com/https/

    If it’s still happening, let us know which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.

  3. timethief
    Member

    You can still upload files in two ways: by going to Media → Add New from your dashboard http://en.support.wordpress.com/media/media-add-new/ or by clicking the new Add Media button right above the editing area of a page or a post. http://en.support.wordpress.com/add-media/
    See also http://wpbtips.wordpress.com/2009/04/26/images-the-three-link-options/

  4. ciberlele
    Member

    Hi,
    I am also having problems the last week. I am getting crazy, really.
    Some of the pics I try to upload are uploaded fast and without a problem as always, but most of them get stacked at the "calculating" phase and they never suceed.
    I am desperated. I have tried both uploaders, scanned my computer in case there was some unwanted program, erased cache and cookies, I have checked all the programs to see that I have the latest versions....
    I love my blog and need to keep it running.
    Can you help me?
    Please...

  5. timethief
    Member

    @ciberlele
    Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/

  6. ciberlele
    Member

    I use Mozilla Firefox 17.0.1 so it's the latest version

  7. timethief
    Member

    Have you done these?
    1. Try clearing your browser’s cache: http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

    2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

    3. Try with all browser extensions or add-ons temporarily disabled.

    4. Try enabling HTTPS: http://en.support.wordpress.com/https/

    Have you also tried these? http://en.support.wordpress.com/images/troubleshooting-images/

  8. ciberlele
    Member

    Thanks for your help.
    The problem is fixed :)

  9. timethief
    Member

    Yay! That's excellent news. Happy blogging!

  10. lifeandstylewithasmile
    Member

    Hi does the blissful theme have the option to do rectangular tiled mosaic pics I have gone into my dashboard and put the media settings on cool mosaic, but when I use the new way to upload photos there is no type box for me to select rectangular mosaic. I was also trying it with other themes but it did not show. Even the old way would not allow me to do it, what am I doing wrong?

  11. timethief
    Member

    @lifeandstylewithasmile
    Create your own thread please as this one is not focused on tiled mosaics http://en.forums.wordpress.com/?new=1

  12. cawstudiopotters
    Member

    Dear timethief,
    Thanks SO much......I was able to load pics by going to Media → Add New from the dashboard. Never did it that way before.
    Clearing the browser’s cache, enabling third-party cookies, enabling HTTPS.....didn't help - BUT it doesn't matter ! I'm back in the saddle again with the other method. Yippee ! !
    THANKS AGAIN
    Best,
    Mike

  13. timethief
    Member

    Hi again Mike,
    I'm so glad to see that what I posted help you. Happy blogging and Happy Holidays too.

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