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Change of email not taking hold

  1. In the account details section, changing of old email, to a new one does not take effect, and there's no other WP account associated with the new email. All that is displayed is a message saying, "There is a pending change of your e-mail..." What do I need to do to change (update) the email address to my WP account?

    The blog I need help with is uniqueeventplanners.wordpress.com.

  2. Hi there,
    Not to worry. I'll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  3. Hi there,

    When you enter a new email address for your account, we send a confirmation email to that new address. You'll need to click the confirmation link in that email to confirm the change.

    If you aren't seeing that confirmation email in your inbox, you may need to check your email's Junk/Spam folder or the Social & Promotions tabs in Gmail to see if the email ended up there.

    If you still don't see that confirmation email, please let me know.

  4. Thank you "rachelmcr" for responding so swiftly. I have checked the: inbox, Social, Promotions, Junk, and Spam folders. Yet I don't see it. I'm certain that I entered the correct updated email. So strange that the notification from WordPress would end up in such folders and not the main inbox. Do you think I should wait a few more hours and check all those folders again?

    PS: Great white retro framed shades in your Gravatar!

  5. Well...it turns out the notification was buried deep within the Promotions folder at G-Mail.

    Thank you for swiftly helping me resolve this very odd, "Where did it go?" mystery.

  6. I'm so glad you found that confirmation email! Those social & promotions tabs in Gmail can make it a bit confusing. If you'd like, you can learn more about managing those tabs and moving emails around (to make sure emails from WordPress.com don't get lost) on their support page here: https://support.google.com/mail/answer/3055016?hl=en

    I checked your account and see that your email change was confirmed, so you're all set with that. :)

    P.S. Thanks for noticing the shades in my Gravatar! If you look closely, you'll see that I have another, black pair on top of my head. I was feeling a bit silly that day. ;)

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