The support forum was upgraded a little today to display support status as a small coloured icon in topic lists. A few other issues such as the non-marking of closed topics as closed have also been fixed. If you notice any issues arising from this change please drop a note here to let us know.
Need help? Check out our Support site, then
Changes on support forum
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I've noticed that the thread titles don't change colors anymore (from the lighter "viewed" color to the darker "not viewed" color when someone posts to a thread. Makes it a little more difficult for volunteers to tell which threads have now posts in them and which do not.
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Yes, that's been going on for awhile.
So, green means resolved, red means active, lock means locked, starred means sticky?
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The red/green seems backwards to me. Maybe I spend too much time at traffic lights.
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@thesacredpath
That's a change to trunk we made recently to remove the ?replies=# at the end of each topic link which allows your browser to track when the topics are updated. I'll have to re-add that functionality as a plugin.
@raincoaster
That summary of the icons is correct. Hovering over them should reveal their meaning as well.
Edit: red means "not resolved". -
Thanks Sam.
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@thesacredpath
Replies argument is now back in the url of each topic.
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I saw that Sam, thanks a lot, it really helps.
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Um.
When I use the "view your profile" link at the top of the forum to see threads I've replied to/participated in, several threads are missing, and sometimes the link sends me of...nowhere. Or, to the wordpress "sign up for a new blog!" page, which is rather disorienting. -
@membracid
Do you have any specific examples in your profile list? I tried dozens and they all worked.
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I've noticed what membracid has as well although it is quite random. I replied to a thread, hit the send post button and got a blank screen (URL was correct in address bar) then when I hit reload, I got the blog signup page with "en" entered into the blogname field.
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It just did it again when I hit the "send post" button in this thread.
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Any chance of notifying a moderator of porn in the forums? Speaking of an "avatar" tested on the Off-Topic section. The thread is starred at very top, item is on page 46, latest. NSFW.
I think it will offend some people.
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@thesacredpath & membracid
I'm seeing the same behaviour occasionally and reloading usually gets you to the right place. Looks like one of the servers in the cluster is playing up - I think this is basically unrelated to the recent code changes. We'll try and figure it out.
@lettershometoyou
In the future you should tag the offending topic with the tag "modlook" and perhaps a note on it as well. (Edit: I see you did that, thanks!)
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Ah! Modlook. Forgot I could tag that. Thanks.
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Hi. I'm a new blogger and the time showing for when I posted my blog is wrong. How can I correct it? Please help. Thanks!
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Even the time I posted this question is wrong. It's 7:17 EST. Sigh!
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theparentsden, you can change your blog time through your Admin => Options page, but it is best to create your own thread for your issues, as it confused people when posts are made about something else in a thread!
Trent
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I've been getting those blank screens in the past few minutes when I click on a thread. Refresh clears it up.
Question - I've noticed a couple threads have no icon at all. What, if anything, does that mean?
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That just means they are in the "ideas" forum which isn't a support forum! As well, the white screens should be clearning up I've been told.
Trent
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@theparentsden
Also remember that the time here in the forums is UTC/GMT, not your local time.
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Ah, thanks, trent! I saw that no color means "not a support question" but hadn't put 2 and 2 together on the other.
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Don't worry, I had to ask Sam that today earlier as well :)
Trent
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Any chance you could put back "time" a thread is posted? Threads used to have date-time next to them, when I first started at WP, but several months later it disappeared. drmike mentioned, several times, that he asked staff to add it back in, after some kind of forum up-grade, but it never happened. If I want to know, approx, when topic was posted: I have to look at the first reply.
BTW: like the colors/distinquishing status, it's good. Happy New Year, WPers (--I haven't been around in long time!)
Poppy
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Codes
Red Light: Not Resolved
Green Light: Resolved
White Light: Not a surport Question
Locked: Locked
Star: StickyThis will help newcomers or someone who has trouble with the Codes
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Hi all, just to let you know, we've reverted back to text labels for topic statuses.
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Permanent or temporary?
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They'll stay as text for now.
membracid
lettershometoyou
theparentsden
poppy8sd
Topic Closed
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