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  1. leiturasinglesas
    Member

    Foi debitado no meu cartão de crédito dois themas premium Little Story, mas eu comprei apenas um.
    O que aconteceu foi que o wordpress não aceitava meu cartão e eu tentei várias vezes. O problema, no entanto, era da liberação do cartão para compras internacionais. Então, depois de liberado, eu fiz uma compra.

    Costa dois temas comprados na minha fatura de cartão de crédito. Quero o reembolso, mas não parcial.

    O link pra ver minha situação geral de compras no wordpress.

    https://leiturasinglesas.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

    É possível que minha reclamação seja lida em português, ou vou ter que passar no translator?

    Obrigado.

    The blog I need help with is umtetotodoseu.com.

  2. The support forums for your language are here:
    Português (Portuguese): http://pt.forums.wordpress.com
    Português do Brasil (Brazilian Portuguese): http://pt-br.forums.wordpress.com

  3. leiturasinglesas
    Member

    Was charged to my credit card two premium themas Little Story, but I just bought one.
    What happened was that wordpress does not accept my credit card and I tried several times. The problem, however, was the release of the card for international purchases. So, when released, I made a purchase.

    Costa bought two themes on my credit card bill. I want a refund, but not partial.

    The link to see my general situation in wordpress shopping.

    https://leiturasinglesas.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

    (translator)

    Thank you.

  4. HI Maria,

    You are right—you were double-charged. Both transaction went through at virtually the same time, so the "lock" to prevent it didn't kick in.

    I've refunded one of the two transactions. You should see it reflected on your credit card, likely next week.

    Cheers! Have a great weekend.

  5. leiturasinglesas
    Member

    Thank you. :-)

  6. leiturasinglesas
    Member

    Please,

    I can change premium theme?

    Thank you.

  7. If you are in the required time-frame you can apply for a refund for the first premium theme and then purchase another premium theme.

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    http://en.support.wordpress.com/upgrades/#refunds
    Provided you are logged in under the same username account that purchased the premium theme you can request a refund yourself directly from the Store -> My Upgrades section of your Dashboard.
    Note: It takes from 1 - 2 weeks for the refund to be received.

  8. leiturasinglesas
    Member

    Hello,

    Regarding the double-charging of the premium theme: It's been 20 days now and my credit card is not showing any refund.

    Thanks

  9. Howdy,

    I'll send you an e-mail with the transaction information to the e-mail address listed on your account.

    Thanks!

  10. leiturasinglesas
    Member

    Hello, Brandon.

    I talked to the Paypal operator and she stated that two refunds were processed yesterday and sent to my credit card today, that is ok, but as you can see in my billing history, there were three purcheses and only two refunds (not counting the domain name umtetotodoseu.com, which I'm going to keep using).
    The first refund of $ 75.00 (the double-charged purchase of a premium theme) was supposed to be processed in December.

    Refund
    Custom Design (leiturasinglesas.wordpress.com)
    2014/01/09 17:52
    $-30.00

    Purchase - OK refunded
    Custom Design (leiturasinglesas.wordpress.com)
    2013/12/18 12:06
    $30.00

    Refund
    Premium Theme (leiturasinglesas.wordpress.com)
    2014/01/09 17:51
    $-75.00

    Purchase - OK refunded
    Premium Theme (little-story)
    2013/12/16 22:53
    $75.00

    Purchase <- This is not refunded yet, according to Paypal and the Billing History
    Premium Theme (little-story)
    2013/12/16 22:53
    $75.00

    Thanks

  11. Hi,

    I've edited your response to remove the transaction numbers and will lock this thread. Let's finish up via e-mail. I'll respond to your reply in a few moments.

    Thanks.

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