Recently I published an email address here in an attempt to help a user with a problem that they are having with a blog hosted here at WP.com. (If you're reading this, I got your email but am currently behind. Please bare with me.)
I also got 23 other emails from other people looking for help.
What is concerning me is out of those 24 total emails, 18 of them are for blogs hosted elsewhere not within WP.com space.
If you're not aware, I do offer paid hosting and my clients there do come first. It kind of bothers me that these people are requesting assistance when they should be getting it from their own hosts or over at the other forums.
Maybe we been a banner or line across the top of the forums here saying "These forums are for those who have blogs hosted at WP.com. If you are hosted elsewhere, please direct your concerns over here."
I know we're still getting a couple posters a day looking for help here as well when they should be over at the forums. One recently was rather rude about being forwarded over there as well even after being explained to that his question didn't pretain to what was being hosted here.
I know staff didn't listen to me when I suggested the search bar but did when someone else suggested it. I'm hoping that maybe this time they well.
Thank for listening,